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Kelly Nestell
1804 E Troy St
Ferndale, MI 48220
602.819.4108
kelly.nestell@yahoo.com
Bringingmore than twenty years of extensiveexperiencein property
management, delinquency, customer service, sales, site operations and
team leadership.
EXPERTISE:
 Operations
 Asset Management & Growth
 Account Reconciliations
 Resident Retention
 Expense Control
 Marketing & Advertising
 Team Development
EXPERIENCE
ROCO Real Estate, Farmbrooke Manor Apartment Homes - Property Manager
May 2016 - PRESENT
 Utilizing prior management experience with distressed
community, established relationship with local law enforcement
& bringing on security company
 Resolve resident issues and concerns
 Decreased delinquency
 Enhanced curb appeal
 Increased resident retention
 Monitor and maintain all advertising and social media
Aspen Square Management, The Crossing at Auburn Hills- Property Manager
September 2013 - May 2016
 Took over community while under Tax Credit status and increase
occupancy from 75% to 98% with 100% leased
 Oversaw the transition from Tax Credit to Conventional status
along with property and clubhouse renovations
 Increased net rent from $594/door to $863/door
 Decreased delinquency from 46% to 2%
 Monitored and responded to all social media reviews
 Oversaw and implemented all advertising
Republic Services National Accounts, - Implementation Project Specialist
June 2010- September 2013
 Promoted from Implementation Coordinator to Implementation
Project Specialist within 10 months of hire
 Analyze, develop, monitor and maintain exhibits ranging from small to large National
Accounts with up to 9,000 service locations for one customer, based on individual
service level requirement from multiple sources to identify variances and needs of the
customer
 Key communicator between internal and external customers to facilitate a seamless
implementation with new accounts. This was an integral part of the onboarding
process to avoid service interruption to the customer
 Assist in developing new queries to safeguard the accuracy and integrity of the data
for the team
PRIOR PROPERTY MANAGEMENT EXPERIENCE (1999 - 2009)
 Bluerock Management, North Park Communities, Property Manager
December 2008- July 2009
 Bluerock Management, Auburn Ridge, Property Manager
August 2007 - December 2008
 Group FIve Management, Pebble Creek Apartment, Property Manager
April 2006 - August 2007
 Archon Residential, North Park Communities, Accounting Manager
June 1999 - October 2004

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KellyNestellResume

  • 1. Kelly Nestell 1804 E Troy St Ferndale, MI 48220 602.819.4108 kelly.nestell@yahoo.com Bringingmore than twenty years of extensiveexperiencein property management, delinquency, customer service, sales, site operations and team leadership. EXPERTISE: Operations Asset Management & Growth Account Reconciliations Resident Retention Expense Control Marketing & Advertising Team Development EXPERIENCE ROCO Real Estate, Farmbrooke Manor Apartment Homes - Property Manager May 2016 - PRESENT Utilizing prior management experience with distressed community, established relationship with local law enforcement & bringing on security company Resolve resident issues and concerns Decreased delinquency Enhanced curb appeal Increased resident retention Monitor and maintain all advertising and social media
  • 2. Aspen Square Management, The Crossing at Auburn Hills- Property Manager September 2013 - May 2016 Took over community while under Tax Credit status and increase occupancy from 75% to 98% with 100% leased Oversaw the transition from Tax Credit to Conventional status along with property and clubhouse renovations Increased net rent from $594/door to $863/door Decreased delinquency from 46% to 2% Monitored and responded to all social media reviews Oversaw and implemented all advertising Republic Services National Accounts, - Implementation Project Specialist June 2010- September 2013 Promoted from Implementation Coordinator to Implementation Project Specialist within 10 months of hire Analyze, develop, monitor and maintain exhibits ranging from small to large National Accounts with up to 9,000 service locations for one customer, based on individual service level requirement from multiple sources to identify variances and needs of the customer Key communicator between internal and external customers to facilitate a seamless implementation with new accounts. This was an integral part of the onboarding process to avoid service interruption to the customer Assist in developing new queries to safeguard the accuracy and integrity of the data for the team PRIOR PROPERTY MANAGEMENT EXPERIENCE (1999 - 2009) Bluerock Management, North Park Communities, Property Manager December 2008- July 2009 Bluerock Management, Auburn Ridge, Property Manager August 2007 - December 2008 Group FIve Management, Pebble Creek Apartment, Property Manager April 2006 - August 2007
  • 3. Archon Residential, North Park Communities, Accounting Manager June 1999 - October 2004