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Key areas of practice management for anaesthetic practices

Mark Stallwood
Mark Stallwood

This document discusses the roles and responsibilities of a practice manager in an anesthesia business. It outlines key areas the practice manager must manage, including financial operations, legal compliance, human resources, marketing, technology, and planning. It emphasizes the importance of compliance with various legislation, managing people and generational differences, monitoring costs and key performance indicators, and using technology appropriately while mitigating risks of privacy breaches and data loss. The document recommends developing performance reviews, long-term planning, and reviewing areas like legislative compliance, IT policies, and security regularly.

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Mark Stallwood MBA, Grad Dip Educ. B.V.Sc, Dip Pract Management, Cert IV Workplace Trainer& Assessor MAVBA, MAAPM, MAICD, MAITD, AFAIM
Anaesthesia The Practice of Anaesthesia Anaesthesia is an invasive medical procedure which involves placing a patient into a drug-induced coma and is inherently dangerous 2
Anaesthesia The Business of Anaesthesia 0 Encompasses all of the various aspects of running a business 0 No training in place during degrees as to how to run a business 3
The World is changing 0 Various legal structures in place for anaesthetic practice 0 More large groups with variable sharing of A. Hrs 4
The World is changing 0 Various legal structures in place 0 More large groups with variable sharing of AHs 0 Overseas seeing corporate buyouts & amalgamations 5
Doctors view of Practice Manager 6
The Practice Managers view 7
Role of Practice Manager 0 Financial Management 0 Information Management 0 Business and Clinical Operations 0 HR Management 0 Marketing 0 Governance and Organisational Dynamics 0 Risk Management 0 Business Planning 0 Professional Responsibility 8
Legal Compliance 0 125 pieces of non medical legislation for small business to comply with 0 Medical Legislation and Regulation 0 Compliance register part of strategy to track and review 9
Challenging areas for Legal Compliance 0 WH& S legislation 0Safety in workplace 0Bullying 0 Employment Conditions 0Hours worked 0Paid Parental Leave 0Superannuation changes 0Contractor vs. Employee 10
Managing People 0 Generational differences? Age differences? 0 Consistency of approach to patients, surgeons, anaesthetists, colleagues 0 Greatest challenge is to maintain engagement and enthusiasm 11
Happy Employees 0 dont stay in one role for too long. Status quo, on the other hand, creates burnout. 0 There is a strong correlation between happiness and meaning; having a meaningful impact on the world around you is actually a better predictor of happiness than many other things you think will make you happy. 0 A workplace is far likelier to be a happy place when policies are in place to ensure that people regularly get acknowledgement and praise for a job well done. 0 Recognize that employees are people first, workers second, and create policies that focus on their well-being as individuals. 0 Emphasize work/life integration, not necessarily "balance. 12
Motivation of staff 0 Meaningful work 0 Thanks and acknowledgement 0 Involvement 0 Recognition as people 0 Dan Pink Video clip motivation 13
Finance 0 What does it cost in your practice to deliver the administration for an anaesthetic? 0 RVGs Why not for billing? 0 What KPIs do you regularly monitor in regard to administrative performance? 14
Marketing Two different market segments or groups 1. Surgeons 0 Need to woo them 0 Service levels 0 Patient charges 15
Marketing 2. Patients 0 Need to educate them 0 Service levels 0 Out of pocket costs 0Information 0Web Based communication 0 Social Media 16
Technology The World is changing! 17
The World is changing! 18
Technology 0 Different people think of technology in different ways 0 Paperless Offices have resulted in technological reliance 0 Planned hardware upgrades? 0 Use of Web based/ Cloud services 0 Use of Secure information transfer protocols 19
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Technology 0 Privacy legislation 0 PCEHR risks 0 Privacy breaches. 0 Allegations of negligence for failing to detect critical patient information contained within the PCEHR. 0 Loss or corruption of electronic documents or data. 0 Intellectual property disputes. 0 Fines and penalties 0 Detailed Social Media Policy 0 Hacking and Malware 22
Planning 0 Most medical practices dont plan 0 Doctors are trained to be reactive 0 What are you doing about: 0 Associate work hours 0 Private hospital training programs 0 Changing influence of health funds 0 Changing business environment 23
To Do 0 Have a quiet coffee and plan 0 Review areas of Legislative Compliance. 0 Start Draft manual 0 Review IT policies and procedures 0 Introduce internet usage policy for staff 0 Review security and backup systems 24
To Do 0 Start development of a staff performance management system 0 Start discussions regarding long term planning for practice 25
So remember. 26
Mark Stallwood Mob 0414 783844 Email: mark@stallwoodconsulting.com.au 27

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Key areas of practice management for anaesthetic practices

  • 1. Mark Stallwood MBA, Grad Dip Educ. B.V.Sc, Dip Pract Management, Cert IV Workplace Trainer& Assessor MAVBA, MAAPM, MAICD, MAITD, AFAIM
  • 2. Anaesthesia The Practice of Anaesthesia Anaesthesia is an invasive medical procedure which involves placing a patient into a drug-induced coma and is inherently dangerous 2
  • 3. Anaesthesia The Business of Anaesthesia 0 Encompasses all of the various aspects of running a business 0 No training in place during degrees as to how to run a business 3
  • 4. The World is changing 0 Various legal structures in place for anaesthetic practice 0 More large groups with variable sharing of A. Hrs 4
  • 5. The World is changing 0 Various legal structures in place 0 More large groups with variable sharing of AHs 0 Overseas seeing corporate buyouts & amalgamations 5
  • 6. Doctors view of Practice Manager 6
  • 8. Role of Practice Manager 0 Financial Management 0 Information Management 0 Business and Clinical Operations 0 HR Management 0 Marketing 0 Governance and Organisational Dynamics 0 Risk Management 0 Business Planning 0 Professional Responsibility 8
  • 9. Legal Compliance 0 125 pieces of non medical legislation for small business to comply with 0 Medical Legislation and Regulation 0 Compliance register part of strategy to track and review 9
  • 10. Challenging areas for Legal Compliance 0 WH& S legislation 0Safety in workplace 0Bullying 0 Employment Conditions 0Hours worked 0Paid Parental Leave 0Superannuation changes 0Contractor vs. Employee 10
  • 11. Managing People 0 Generational differences? Age differences? 0 Consistency of approach to patients, surgeons, anaesthetists, colleagues 0 Greatest challenge is to maintain engagement and enthusiasm 11
  • 12. Happy Employees 0 dont stay in one role for too long. Status quo, on the other hand, creates burnout. 0 There is a strong correlation between happiness and meaning; having a meaningful impact on the world around you is actually a better predictor of happiness than many other things you think will make you happy. 0 A workplace is far likelier to be a happy place when policies are in place to ensure that people regularly get acknowledgement and praise for a job well done. 0 Recognize that employees are people first, workers second, and create policies that focus on their well-being as individuals. 0 Emphasize work/life integration, not necessarily "balance. 12
  • 13. Motivation of staff 0 Meaningful work 0 Thanks and acknowledgement 0 Involvement 0 Recognition as people 0 Dan Pink Video clip motivation 13
  • 14. Finance 0 What does it cost in your practice to deliver the administration for an anaesthetic? 0 RVGs Why not for billing? 0 What KPIs do you regularly monitor in regard to administrative performance? 14
  • 15. Marketing Two different market segments or groups 1. Surgeons 0 Need to woo them 0 Service levels 0 Patient charges 15
  • 16. Marketing 2. Patients 0 Need to educate them 0 Service levels 0 Out of pocket costs 0Information 0Web Based communication 0 Social Media 16
  • 17. Technology The World is changing! 17
  • 18. The World is changing! 18
  • 19. Technology 0 Different people think of technology in different ways 0 Paperless Offices have resulted in technological reliance 0 Planned hardware upgrades? 0 Use of Web based/ Cloud services 0 Use of Secure information transfer protocols 19
  • 20. 20
  • 21. 21
  • 22. Technology 0 Privacy legislation 0 PCEHR risks 0 Privacy breaches. 0 Allegations of negligence for failing to detect critical patient information contained within the PCEHR. 0 Loss or corruption of electronic documents or data. 0 Intellectual property disputes. 0 Fines and penalties 0 Detailed Social Media Policy 0 Hacking and Malware 22
  • 23. Planning 0 Most medical practices dont plan 0 Doctors are trained to be reactive 0 What are you doing about: 0 Associate work hours 0 Private hospital training programs 0 Changing influence of health funds 0 Changing business environment 23
  • 24. To Do 0 Have a quiet coffee and plan 0 Review areas of Legislative Compliance. 0 Start Draft manual 0 Review IT policies and procedures 0 Introduce internet usage policy for staff 0 Review security and backup systems 24
  • 25. To Do 0 Start development of a staff performance management system 0 Start discussions regarding long term planning for practice 25
  • 27. Mark Stallwood Mob 0414 783844 Email: mark@stallwoodconsulting.com.au 27