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Assistant Professor Suwichit Chaidaroon, Ph.D.
(Facebook, LinkedIn, 際際滷share)
Keynote Presentation for KU-TU-MU-CU 2014 Conference on New Perspectives on
Intercultural Communication:Localization and Globalization in English)
July 30, 2014
The Asian Difference
Europe (Malta)
Thailand
Outsourced
Survey Quantitative
Cross-Cultural Comparison
Upward Dissent
 Solution presentation
 Direct-factual appeal
 Circumvention
 Threatening resignation
 Repetition
Organizational Culture (Employees)
Tan, Y., Seow, Y. N., Chia, H., Kim, H. J., & Chaidaroon, S. S. (2012) Differences in perceived effectiveness of
upward dissent strategies between employees and managers: Evidence from Singapore. Proceedings for the
Corporate Communication Institute Conference, New York, USA.
H1: Employees will perceive solution
presentation strategy as the most effective
upward dissent strategy
H2: Employees will perceive threatening
resignation strategy as the least effective
upward dissent strategy.
Hypotheses
Results- Employees perceived effectiveness of four
different upward dissent strategies
0
1
2
3
4
5
6
7
Solution
Presentation
Strategy
Threatening
Resignation
Strategy
Direct-factual
Appeal Strategy
Circumvention
Strategy
Scenario 1
Scenario 2
Scenario 3
5.17
4.36
5.74
4.25
0
1
2
3
4
5
6
7
Solution
Presentation
Strategy
Threatening
Resignation
Strategy
Direct-factual
Appeal Strategy
Circumvention
Strategy
Scenario 1
Scenario 2
Scenario 3
Results- Managers perceived effectiveness of
four different upward dissent strategies
3.54
3.49
3.51
3.30
2.61
 IndividualismVS Collectivism
 Power Distance
 Uncertainty Avoidance
 Task Orientation vs. Social
Orientation
 Short-Term Orientation vs.
Long-Term Orientation
Hofstedes Model (geert-hofstede.com)
Thailands Dimensions
ThailandVS China
Knutson,T. J., Komolsevin, R., Chatiketu, P., & Smith,V. R. (2002).
Comparison of Thai and U.S. American willingness to communicate. Journal
of Intercultural Communication Research, 31(1), 3-12.
Knutson,T. J., Komolsevin, R., Chatiketu, P., & Smith,V. R. (2003). A cross-
cultural comparison of Thai and US American rhetorical sensitivity:
Implications for intercultural communication effectiveness. International
Journal of Intercultural Relations, 27, 63-78.
Komin, S. (1990). Culture and work related-values in Thai organization.
International Journal of Psychology, 25, 681-704.
Sriussadaporn-Charoenngam, N., & Jablin, F. M. (1999). An exploratory
study of communication competence in Thai organizations. The Journal of
Business Communication, 36, 382-418.
Suggested Readings from Positivistic
Paradigm
Ethnography In Situ Observation
Speech Community
What does yes mean inThai?
Thai Shyness
Chaidaroon, S. S., & Mak, A. K.Y. (2012). Engaging local
stakeholders in CSR efforts: Perspective of MNCs in Asian
developing countries. Paper presented at the Annual
Australian and New Zealand Academy of Management
Conference, Perth, WA.
Chaidaroon, S. S., & Polyorat, K. (2013). CSR and
stakeholder dialogue: A case study of sugar cane
company in Thailand. International Journal of Business
and Social Research, 3(8). 57-65.
CSR & Marketing Communications
Findings
Farmers Company
Present metaphor Merchant Spoiled kids
Ideal metaphor Clinic (Doctors) Community (Citizens)
Dialectical Model of CSR
Chaidaroon, S. S. (2003). When shyness is not incompetence: A case of Thai
communication competence. Journal of Intercultural Communication Studies,
12(4), 195-208.
Philipsen, G. (1992). Speaking culturally: Explorations in Social
Communication. Albany, NY: State University of NewYork Press.
Suggested Readings from Ethnographic
Approach
Tensions Negotiation
Power Underlying Assumption
Can
Can
Can ma
Can leh
Singapore & Singlish
A: Can?
B: Can
A: Can ma?
B: Can leh
Singapore & Singlish
Negotiation betweenTraditionalVS
Modern Cultures
Chaidaroon, S. S., & Mak, A. K. Y. (2013). Cultural perspective on social entrepreneurship: A case study
of social media usage by a community-based cancer treatment center in rural Thailand. In C. Wankel & L.
Pate (Eds.), Social Entrepreneurship as a Catalyst for Social Change (pp. 87-116). Charlotte, NC:
Information Age Publishing.
Identifying Prejudice &
Calling for Empathy
The Aunties 犖÷犖伍県犖∇犖犢 犖霞
Phenomenon
Redefining the notion of
culture
Re-conceptualizing the notion of
identity
Nakayama, T. K., & Halualani, R. T. (Eds.) (2010). The handbook of critical
intercultural communication. Malden, MA: Wiley-Blackwell
Suggested Readings for Critical
Approach
Strengths Challenges
Positivistic Research Provide basic foundations of
cross-cultural differences
May perpetuate stereotypes
Interpretive Research Is compatible with language
studies given the nature of
methodology
In-situ observation may not
be practical in certain
circumstances
Critical Research Allows researchers to critically
examine unexplored social
issues pertaining to the
broader notion of culture
Requires advanced language
and analytical skills
Summary of Intercultural Communication
Research Paradigms in English Language Studies

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Keynote Presentation for KU-TU-MU-CU 2014 Conference on Intercultural Communication

  • 1. Assistant Professor Suwichit Chaidaroon, Ph.D. (Facebook, LinkedIn, 際際滷share) Keynote Presentation for KU-TU-MU-CU 2014 Conference on New Perspectives on Intercultural Communication:Localization and Globalization in English) July 30, 2014
  • 2. The Asian Difference Europe (Malta) Thailand
  • 5. Upward Dissent Solution presentation Direct-factual appeal Circumvention Threatening resignation Repetition Organizational Culture (Employees) Tan, Y., Seow, Y. N., Chia, H., Kim, H. J., & Chaidaroon, S. S. (2012) Differences in perceived effectiveness of upward dissent strategies between employees and managers: Evidence from Singapore. Proceedings for the Corporate Communication Institute Conference, New York, USA.
  • 6. H1: Employees will perceive solution presentation strategy as the most effective upward dissent strategy H2: Employees will perceive threatening resignation strategy as the least effective upward dissent strategy. Hypotheses
  • 7. Results- Employees perceived effectiveness of four different upward dissent strategies 0 1 2 3 4 5 6 7 Solution Presentation Strategy Threatening Resignation Strategy Direct-factual Appeal Strategy Circumvention Strategy Scenario 1 Scenario 2 Scenario 3 5.17 4.36 5.74 4.25
  • 8. 0 1 2 3 4 5 6 7 Solution Presentation Strategy Threatening Resignation Strategy Direct-factual Appeal Strategy Circumvention Strategy Scenario 1 Scenario 2 Scenario 3 Results- Managers perceived effectiveness of four different upward dissent strategies 3.54 3.49 3.51 3.30 2.61
  • 9. IndividualismVS Collectivism Power Distance Uncertainty Avoidance Task Orientation vs. Social Orientation Short-Term Orientation vs. Long-Term Orientation Hofstedes Model (geert-hofstede.com)
  • 12. Knutson,T. J., Komolsevin, R., Chatiketu, P., & Smith,V. R. (2002). Comparison of Thai and U.S. American willingness to communicate. Journal of Intercultural Communication Research, 31(1), 3-12. Knutson,T. J., Komolsevin, R., Chatiketu, P., & Smith,V. R. (2003). A cross- cultural comparison of Thai and US American rhetorical sensitivity: Implications for intercultural communication effectiveness. International Journal of Intercultural Relations, 27, 63-78. Komin, S. (1990). Culture and work related-values in Thai organization. International Journal of Psychology, 25, 681-704. Sriussadaporn-Charoenngam, N., & Jablin, F. M. (1999). An exploratory study of communication competence in Thai organizations. The Journal of Business Communication, 36, 382-418. Suggested Readings from Positivistic Paradigm
  • 13. Ethnography In Situ Observation Speech Community
  • 14. What does yes mean inThai?
  • 16. Chaidaroon, S. S., & Mak, A. K.Y. (2012). Engaging local stakeholders in CSR efforts: Perspective of MNCs in Asian developing countries. Paper presented at the Annual Australian and New Zealand Academy of Management Conference, Perth, WA. Chaidaroon, S. S., & Polyorat, K. (2013). CSR and stakeholder dialogue: A case study of sugar cane company in Thailand. International Journal of Business and Social Research, 3(8). 57-65. CSR & Marketing Communications
  • 17. Findings Farmers Company Present metaphor Merchant Spoiled kids Ideal metaphor Clinic (Doctors) Community (Citizens)
  • 19. Chaidaroon, S. S. (2003). When shyness is not incompetence: A case of Thai communication competence. Journal of Intercultural Communication Studies, 12(4), 195-208. Philipsen, G. (1992). Speaking culturally: Explorations in Social Communication. Albany, NY: State University of NewYork Press. Suggested Readings from Ethnographic Approach
  • 22. A: Can? B: Can A: Can ma? B: Can leh Singapore & Singlish
  • 24. Chaidaroon, S. S., & Mak, A. K. Y. (2013). Cultural perspective on social entrepreneurship: A case study of social media usage by a community-based cancer treatment center in rural Thailand. In C. Wankel & L. Pate (Eds.), Social Entrepreneurship as a Catalyst for Social Change (pp. 87-116). Charlotte, NC: Information Age Publishing.
  • 26. The Aunties 犖÷犖伍県犖∇犖犢 犖霞 Phenomenon Redefining the notion of culture
  • 28. Nakayama, T. K., & Halualani, R. T. (Eds.) (2010). The handbook of critical intercultural communication. Malden, MA: Wiley-Blackwell Suggested Readings for Critical Approach
  • 29. Strengths Challenges Positivistic Research Provide basic foundations of cross-cultural differences May perpetuate stereotypes Interpretive Research Is compatible with language studies given the nature of methodology In-situ observation may not be practical in certain circumstances Critical Research Allows researchers to critically examine unexplored social issues pertaining to the broader notion of culture Requires advanced language and analytical skills Summary of Intercultural Communication Research Paradigms in English Language Studies