This document discusses quality management in healthcare. It begins by defining quality and discussing concepts like quality assurance, quality control, and total quality management. It also covers patient safety, noting that a key goal is to "do the right thing for the right person the first time." Some key terms related to quality and patient safety are defined. The document asks questions about measuring quality and addressing different aspects of quality from various perspectives. It discusses certifications, accreditations, and dimensions of quality like effectiveness and efficiency. Overall, the document provides an overview of quality management approaches and considerations in healthcare.