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Khensani's CV
- 1. Curriculum Vitae of Khensani Zulu Personal Details Surname Zulu First Name Khensani Nationality South African Identity Number 790829 0306 080 Residential Address 27 Tsemeli Street Emdeni Extension 2 P.O. Kwa Xuma 1868 Telephone Number (011) 934-1717 Mobile Number 082 221 4477 / 072 136 6820 / 071 887 5117 Email Address Gender Khensanimashele79@yahoo.com or Khensani.zulu@gmail.com Female Health Excellent Home Language Sesotho, Other Languages Drivers License English Isizulu Xitsonga Sepedi Code 10 Interest Reading newspapers, magazines, meeting new challenges in life. Educational Qualifications High School Attended Technical High School Langlaagte Highest Grade Passed Grade 12 Subject Passed English Afrikaans Business Economics Economics Accounting Year Completed 1997 Further Training Institution Credit Blende Training Qualification Credit Management with ICM Course Subjects Credit (Exam with ICM) Year Completed Completed Credit 1 to 2 in 2012 Institution Qualification Date Completed CGCSA In-House Training Facilitated by BDO VAT Refresher course Certificate 05 December 2013
- 2. Institution Qualification Date Completed Institution Qualification Course Subjects Year Completed Institution CGCSA In-House Training Facilitated by CBM Training a Div of ArcSkills MS Excell Advance 06 March 2016 Cornerstone - HR Call Center & Computer Certificate History & Development of Call Centre Customer service Practical Call Centre Training Handling of Inbound & Outbound Cross and Up Selling 2006 Cornerstone -HR Qualification Computer Certificate Course Subjects Intro to MS Windows Microsoft Word Outlook Express Internet Explorer Year Completed 2006 Work Experience (1)Company CONSUMER GOODS COUNCIL OF SOUTH AFRICA Position *Debtors Controller (FMCG) Duties *General Offices duties, *Collections ( incoming calls and outgoing calls) *Book Value R40mil *Resolving accounts queries telephonically and by email *Emailing invoices and statements *Up-dating details on database *Changing address on template invoice as per client request *Assisting Mahlangu Attorneys and New Integrated Services with handed over queries *Assisting with allocating of account numbers and invoice numbers on cash book spread sheet *Emailing adjusted reduction invoices to customers *Preparing paperwork for Refunds and Credit notes *Forwarding termination and reduction queries to Helpdesk. *Arranging payments arrangements *Capturing new customers on Pastel and loading Annuity billing *Updating incident history as per transaction. *Filing of invoices, credit notes and terminations *Follow up on PTPs
- 3. *Follow up on terminations and reduction request. *Banking of cash for Walk-In Customers *Retrieving documents for Auditors as per their request *Preparing Annual Billing schedule * Downloading of Bank Statement daily System Used Pastel Evolution, Office Communicator, PMS, SysAid, Business on Line Industry Part Retailer (FMCG) Duration 17 January 2011 to Date (2)Company NEOTEL (PTY) LTD Position *Data Capture and Credit Controller Duties *General Offices duties, capturing Information on the system *Credit Vetting, suspending un-paid a/c *Resubmitting Debit orders *Reconciling a/c, credit notes and refunds *Logging trouble tickets, Solving queries *Payments arrangements, emailing invoices And statements System Used SUGAR CRM / RMS BILL, DASHBOARD Industry Telecommunications Duration 07 October 2009 to 31December 2010 Reason For Leaving Contract Completed due to staff -retrenchments (3)Company IBURST (PTY) LTD Position CREDIT CONTROLLER AND TEAM LEADER Duties *In bound and out-bound call center *General Office duties, responsible for duty Rooster and arrange team buildings * Resubmitting un-paid debit orders, run Iveri payment for credit card clients, *Re-activating and de-activating the Internet access * Solving queries, Sales, Retentions and Accounts *Reconciling accounts, credit notes, Refunds, logging tickets, Book Value R3 Million and Payment arrangements. *Pre-legal accounts, Transfer of ownership, Updating details on the system * Emailing invoices and statement *Collecting Outstanding amount Credit Vetting
- 4. System Used *CACTUS, SAGE, IBOSS, PRESENCE DIALLER, AHEEVAH DIALER, SALES LOGIX Industry Telecommunications Reason for leaving Contract Completed due to recession, staff -retrenchments Duration 01 September 2008 to 02 October 2009 (4)Company ADT SECURITY (PTY) LTD Position CREDIT CONTROLLER Duties *Knowledge on ACC-PACC and LISTENER, In house program for viewing Clients information *Debt Collecting- 120 accounts vs. 40ptps Book value- R4million, credit notes, Refunds. *IN-BOUND- handling incoming calls, Handling queries from dealers, generating Leads, collecting outstanding amount, Booking up-grades for technicians. *OUTBOUND follow up on Arrears account and arrangements -Call dealers if there is a dispute Between dealers and client. *ALLOCATING UNALLOCATED FUNDS -unknown deposits, transferring Funds from suspense account to Relevant account with valid P.O.P, Reconciling accounts *Listing clients on ITC *GENERAL OFFICE DUTIES - Administration, emailing invoices And statements using ACC-PAC , faxing and scanning. *SOLVING QUERIES - Technical queries, cancellation of Accounts, up-dating details on the system Reason for leaving Contract Completed Duration 01 April 2008 29 August 2008 (5)Company Position Duties System Used MBD Attorneys Call Center ( Debt Collector ) Debt Collections, Resolving queries, 120 Matters per day. Power Dialling, Tracing form Cybertel, Yellow pages, Virgin Enquiry, Vision Screen, CHEETAH 6.5 Duration Reason for leaving 26 February 2007 31 March 2008 Contract Expired
- 5. (6)Company Maxi Taxi Cabs Position Duties Switchboard Operator (Control Room ) Call Centre Agent Directing from a map book Customer Care, Answering Calls General Office duties Filing, Invoicing, Dispatching Duration 01 February 2003 31 January 2007 Reason for leaving Career Development & Growth (7)Company Lepro Cleaning Services Position Receptionist Duties Answering Calls General Office duties Filling and Invoicing Duration Reason for leaving 01 April 2001 31 January 2003 Better offer 4 EXTRA CURRICULAR ACTIVITIES AND ACHIEVEMENS I like playing Netball, Watching TV, listen to music and Reading In conclusion I add that I mostly worked with groups of people (small groups and larger audiences) and am experienced in field and facilitating groups to fulfill specific purposes. I love working with people, and meeting general deadlines. I know how to respond to conflict in groups and to keep the group focused and motivated. I enjoy a good challenge and mostly thrive under work pressure. References 1, Mr. Hamen Dheda Financial Manager 2,Mr. Steve Du Preez Credit and Collection Manager 3, Mrs. Sandra Smit ( Credit and Risk Manager) Consumer Goods Council Of SA 0861 242 000 / 0832686891 NEOTEL (PTY) LTD 011 585 1197/ 082 451 2221 IBURST (PTY) LTD 087 727 6009 ext 6157 4, Mrs. Levona Hay (Credit Control supervisor) ADT SECURITY (PTY) LTD 086 1212 400 ext 4776
- 6. 5. Mrs. Sharon Kenloff MDB Attorneys Co. (Call Centre Manager) (011)560-6465 6, Mrs. Stella Green Maxi Taxi Cabs (Manager) 7, Mr. Lesley Ndlovu ( Manager) (011)648-1212 Lepro Cleaning Services (011)487-1731
- 7. 5. Mrs. Sharon Kenloff MDB Attorneys Co. (Call Centre Manager) (011)560-6465 6, Mrs. Stella Green Maxi Taxi Cabs (Manager) 7, Mr. Lesley Ndlovu ( Manager) (011)648-1212 Lepro Cleaning Services (011)487-1731