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Khurais Plaza Hajj Report

F
Faisal Farooq

1) Visitor numbers at Khurais Plaza mall in December 2006 were very good, averaging 27,000 visitors per day, due to Eid holiday promotions and events. 2) Three new tenants joined the mall and various promotional presentations occurred. Cleaning and maintenance addressed some minor issues like leaks and dirty walls. 3) Security had no major incidents but faced overcrowding issues. The report provides several recommendations like adding radios and ATMs.

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Khurais Plaza Prepared By Faisal Farooq House Keeping Manager Id No. 20153 TO: Mr. Fahad AL Otaibi Customer Services Program Manager Version to: Mr. Jamal AL Ejel Mall Manager
悋惆悸Submitted :- There are several things happened in the Mall during the month of December 2006 due to the Dhull Hajj Eid Holiday season promotional discounts, advertising, flow of visitors has increase in numbers and makes a great impact to the Mall and minor tenant problems that were resolved immediately. The security personnel never encounter any disputes, theft within the Mall perimeter. Rainfall create a minor leaks at some areas and has been repaired by the maintenance department. Finally, increase of Tenant and Kiosks at Khurais Plaza ground floor. The work done during the month .
悋惠惘悸 悽悋 悋慍悋惘 惺惆惆 惺悋悴Customer Services during work at these month : Check daily and monitor the opening and closing of Tenants Daily checking of customer service the activities inside the Mall and Geant Hypermarkets Collection of missing item inside the Mall, use of the new form of customer service, total number of missing item this month 25 (Twenty-five missing) and 14 ( fourteen ) are returned to the owner. On the end of this month all losses were on the missing data in details, and signed by the Mall Manager and then handed over to the warehouseman 4 times the news channel visited escorted by one of customer service, in order to avoid any problems or difficulties . . Magazine for Arab women, I would like to inform you that the completion of the issuance of the new edition is being prepared for distribution of Counter customer service
The work done on the management of the Mall during the month Monitor and prepared all the electricity bills for the Mall (joint bills, invoices bill for al Hokair shop, services billing). Distributed all invoices shared electricity jointly by the staff of customer service Issuance of circular time schedule of Eid al-haj celebrations were distributed by Dhakhel AL Harbi with Riyadh AL Shammari. Meter readings of water and gas were asked from Maintenance staff, prepared internal memos for the water and gas consumption of the restaurants and the collection of payments. (Unfinished) Customer service updated all tenants for any changes and activities in the mall Arrangement of all tenants files and opening of new file for the upcoming tenants .
Visitors:- The ratio of the number of visitors to the Mall during the month of December 06 was very good and above expected. The first day of Eid holiday after the evening prayer good number of visitors at food court areas and Entertainment Land. The second and third day of Eid is a good rate of visitors since the beginning of the opening exhibitions.
Chart of the number of visitors during the month of December 2006 The graph shows that the rate of visitors during the month was a very good equivalent 27000 visitors a day .
Chart of the number of visitors during the month of December 2006
New Tenant :- Three new Tenants joined the list of Tenant complex : 1. AL Sharhan Oud 2. Scarlet 3. Kalah For Oud
Promotion :- The presentations were good and the images show the following presentations in the Mall during the month 1. Lays 2. Coca Cola 3. Faces Tenant
Cleaning :- Public hygiene was a good inside and outside the Mall . There are some observations, such as small ( restaurants behind the shipment of some waste). Photographs show the extent cleaners in terms of hygiene. Rain during the month was a lot, which led to an increase in the intensity of sanitation workers were outside the Mall to control . Family section in the food court area need to increase the number of partition.
Maintenance :- The following figure shows there are some dirt on the walls of the corridors inside the Mall needed to be painting again. Maintenance has been more responsive and repainting the whole gypsum walls as per specification Installation of rubberized humps in Geant parking area was completed by Maintenance staff. Maintenance staff repaired the detached gypsum ceiling under the bridge Maintenance electrician replaced the defective ceiling lights under the bridge Comprehensive maintenance work of all gates of the mall outside parking areas
Security The number of incidents during the month Mirroring there are no injuries. Many taxis (limousines) to the gates of the compound, which nearly 30 car.
Security :- The large shortage in the number of security men Cameras league to place well Car security during this month and were monitored all the positions Mall and there have been no problems. Additional two way radios are needed for easy communication of the security personnel There are two cases of theft during the second day of Eid pilgrimage has been arrested by the security person was control of the situation. Security faces problems with a large taxi where the problem occurred 2
Administration Management office still under construction, contractor failed to show up to complete the works.
Remarks :- . Khurais Plaza Map and Directories stainless stands needs a complete installation of new print out by the customer service department
Remarks:- During the month of exchange companies to withdraw money (to Samba Financial Group) is very bad . The number of times disruption exchange companies Samba exceeded ten times . Additional number of Samba ATM at khurais plaza Ground floor ( 2 pcs )
General comments and suggestions Two way radios availability is a must for easy communication of the security , customer service, cleaning, maintenance and Mall management. Replacement of customer service counter and the development of new Banners and increase the number of customer service staff. Installation of humps at the gate of No. 1 and 3 unloading roadway Replace men and women carpet at khurais plaza at Geant mezzaine mosque Replace the artificial date tress at khurais plaza walkways Convert old Anosh store area at food court area as dinning for families
Final I would to extent my report to you any query and question please do not hesitate to contact me and discuss all the contents of my report for the month of December 2006 Thanks & Best Regards ` Faisal Farooq House keeping Manager

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Khurais Plaza Hajj Report

  • 1. Khurais Plaza Prepared By Faisal Farooq House Keeping Manager Id No. 20153 TO: Mr. Fahad AL Otaibi Customer Services Program Manager Version to: Mr. Jamal AL Ejel Mall Manager
  • 2. 悋惆悸Submitted :- There are several things happened in the Mall during the month of December 2006 due to the Dhull Hajj Eid Holiday season promotional discounts, advertising, flow of visitors has increase in numbers and makes a great impact to the Mall and minor tenant problems that were resolved immediately. The security personnel never encounter any disputes, theft within the Mall perimeter. Rainfall create a minor leaks at some areas and has been repaired by the maintenance department. Finally, increase of Tenant and Kiosks at Khurais Plaza ground floor. The work done during the month .
  • 3. 悋惠惘悸 悽悋 悋慍悋惘 惺惆惆 惺悋悴Customer Services during work at these month : Check daily and monitor the opening and closing of Tenants Daily checking of customer service the activities inside the Mall and Geant Hypermarkets Collection of missing item inside the Mall, use of the new form of customer service, total number of missing item this month 25 (Twenty-five missing) and 14 ( fourteen ) are returned to the owner. On the end of this month all losses were on the missing data in details, and signed by the Mall Manager and then handed over to the warehouseman 4 times the news channel visited escorted by one of customer service, in order to avoid any problems or difficulties . . Magazine for Arab women, I would like to inform you that the completion of the issuance of the new edition is being prepared for distribution of Counter customer service
  • 4. The work done on the management of the Mall during the month Monitor and prepared all the electricity bills for the Mall (joint bills, invoices bill for al Hokair shop, services billing). Distributed all invoices shared electricity jointly by the staff of customer service Issuance of circular time schedule of Eid al-haj celebrations were distributed by Dhakhel AL Harbi with Riyadh AL Shammari. Meter readings of water and gas were asked from Maintenance staff, prepared internal memos for the water and gas consumption of the restaurants and the collection of payments. (Unfinished) Customer service updated all tenants for any changes and activities in the mall Arrangement of all tenants files and opening of new file for the upcoming tenants .
  • 5. Visitors:- The ratio of the number of visitors to the Mall during the month of December 06 was very good and above expected. The first day of Eid holiday after the evening prayer good number of visitors at food court areas and Entertainment Land. The second and third day of Eid is a good rate of visitors since the beginning of the opening exhibitions.
  • 6. Chart of the number of visitors during the month of December 2006 The graph shows that the rate of visitors during the month was a very good equivalent 27000 visitors a day .
  • 7. Chart of the number of visitors during the month of December 2006
  • 8. New Tenant :- Three new Tenants joined the list of Tenant complex : 1. AL Sharhan Oud 2. Scarlet 3. Kalah For Oud
  • 9. Promotion :- The presentations were good and the images show the following presentations in the Mall during the month 1. Lays 2. Coca Cola 3. Faces Tenant
  • 10. Cleaning :- Public hygiene was a good inside and outside the Mall . There are some observations, such as small ( restaurants behind the shipment of some waste). Photographs show the extent cleaners in terms of hygiene. Rain during the month was a lot, which led to an increase in the intensity of sanitation workers were outside the Mall to control . Family section in the food court area need to increase the number of partition.
  • 11. Maintenance :- The following figure shows there are some dirt on the walls of the corridors inside the Mall needed to be painting again. Maintenance has been more responsive and repainting the whole gypsum walls as per specification Installation of rubberized humps in Geant parking area was completed by Maintenance staff. Maintenance staff repaired the detached gypsum ceiling under the bridge Maintenance electrician replaced the defective ceiling lights under the bridge Comprehensive maintenance work of all gates of the mall outside parking areas
  • 12. Security The number of incidents during the month Mirroring there are no injuries. Many taxis (limousines) to the gates of the compound, which nearly 30 car.
  • 13. Security :- The large shortage in the number of security men Cameras league to place well Car security during this month and were monitored all the positions Mall and there have been no problems. Additional two way radios are needed for easy communication of the security personnel There are two cases of theft during the second day of Eid pilgrimage has been arrested by the security person was control of the situation. Security faces problems with a large taxi where the problem occurred 2
  • 14. Administration Management office still under construction, contractor failed to show up to complete the works.
  • 15. Remarks :- . Khurais Plaza Map and Directories stainless stands needs a complete installation of new print out by the customer service department
  • 16. Remarks:- During the month of exchange companies to withdraw money (to Samba Financial Group) is very bad . The number of times disruption exchange companies Samba exceeded ten times . Additional number of Samba ATM at khurais plaza Ground floor ( 2 pcs )
  • 17. General comments and suggestions Two way radios availability is a must for easy communication of the security , customer service, cleaning, maintenance and Mall management. Replacement of customer service counter and the development of new Banners and increase the number of customer service staff. Installation of humps at the gate of No. 1 and 3 unloading roadway Replace men and women carpet at khurais plaza at Geant mezzaine mosque Replace the artificial date tress at khurais plaza walkways Convert old Anosh store area at food court area as dinning for families
  • 18. Final I would to extent my report to you any query and question please do not hesitate to contact me and discuss all the contents of my report for the month of December 2006 Thanks & Best Regards ` Faisal Farooq House keeping Manager