Kipha Resume 8-16-16 (1) (1)
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Kipha Henke is seeking an administrative assistant position and has over 6 years of experience providing excellent customer service. She has experience in sales, customer service, account management, purchasing, and receptionist roles. Her skills include maintaining high levels of customer service, organizing customer account information in QuickBooks, scheduling meetings and interviews, and inputting orders.
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Ashley_ZuidemaAshley Zuidema
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Ashley Zuidema provides her contact information and an overview of her professional skills and experiences. She has worked as an Operations Analyst for DialogDirect since 2014 where her responsibilities include scheduling, timekeeping, and ensuring performance metrics are met. Previously, she served as a Customer Service Representative for Blue Cross Blue Shield, assisting members with claims. She also held administrative and property management roles for Leisure Estates/Village and The Holland Town Center. Zuidema completed her MBA in Human Resource Management from Baker College in 2014.Brittany Martin-5
Brittany Martin-5Brittany Martin
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Brittany L. Martin has over 10 years of experience in payroll processing, human resources, customer service, and accounting roles. She currently works as a Payroll Specialist and Human Resource manager at Farm & Ranch Construction, LLC where she oversees payroll, benefits, and HR functions for 50 employees. Previously, she held payroll and accounting roles at L-3 Communications and Service Lloyds Insurance Company, and worked in customer relations at AmeriGas, serving over 2500 customers. Brittany has strong skills in Microsoft Office, accounting software, phone and email communication, and organization.Kipha Resume 8-16-16 (1) (1)
- 1. KIPHA HENKE 973 York Drive North Salt Lake, UT 84054 kiphasuede@gmail.com 385-321-1318 An Administrative Assistant looking to utilize my skill sets to maintain or increase a companys mission statement SUMMARY OF QUALIFICATIONS Six years of providing a superior level of customer service Six years of organizing and maintaining customer account information Three years of QuickBooks experience One year of Purchasing PROFESSIONAL EXPERIENCE SALES/CUSTOMER SERVICE September 2016-Present Desert Tech Maintained a high level of customer service while operating a multi-line phone system Input online web orders into M1 processing system Answered email inquiries and product questions Support Salesmen with orders and dealer inquiries Schedule interviews and meetings CORPORATE ACCOUNT MANAGER July 2016-September 2016 MY MINI CASA Managed a portfolio of 130 accounts Created detailed invoices per services provided to the customer Input and organized a multitude of QuickBooks accounts for invoicing and payroll Maintained a high level of customer service while operating a multi-line phone system Maintained professional relationship with our suppliers Met with different supplier companies to compare prices and quality of product Scheduled meetings with customers and account representatives CUSTOMER SERVICE REPRESENTATIVE January 2016-July 2016 Netflix Performed company defined troubleshooting procedures for clients experiencing issues Provided a superior level of customer service Managed a daily call volume of 150 to 200. Managed client accounts to include payments, upgrades, and troubleshooting procedures SALES/BUSINESS ACCOUNT MANAGER/PURCHASING May 2015-December 2015 Why Pay Storage Managed a daily call volume of 25-50 Managed Client accounts to include payments, deliveries, and product issues Managed business financial account Managed purchasing of containers, finding best prices and best quality
- 2. KIPHA HENKE kiphasuede@gmail.com (385) 321-1318 Page 2 RECEPTIONIST July 2014-October 2014 E folks Call Center Initiated calling methods, defined by the company, to customers who had services Guided customers to procedures to correcting their credit situations Identified and transferred calls that needed a more specialized department Answered credit service questions provided by the company HAIRSTYLIST December 2013-July 2014 CLASSY CUTS Maintained an extensive inventory of hairstyling products Ordered new stocks to keep a daily stock Scheduled over the phone and in-person appointments for clients Cut and styled hair according to clients requests Maintained scheduling system to accommodate a large volume of clientele MANAGER/CUSTOMER SERVICE July 2012-December 2013 Pizza Hut Maintained a cleaned and positive working environment Handled and corrected incoming customer complaints Provided high level of customer service over the phone and in person Handled incoming and outgoing transactions to ensure tiller accounts were correct FINANCE CLERK May 2011- June 2012 RED ROCK CHEESE PLANT Sorted and organized company documents Performed daily QuickBooks entries to reflect account balances Scheduled appointments for desired services requested by customers Documented any discrepancies found with customer accounts RECEPTIONIST November 2010-May 2012 DOLLY ROCKER SALON AND SPA Ensured a proper and clean working environment Received and deposited customer payments towards accounts Scheduled available appointments with desired services Multitasked incoming inquiries with department needed for services EDUCATION AND TRAINING SNOW COLLEGE ASSOCIATES OF SCIENCE, GENERAL STUDIES 11.5 Credits