KM &Technology
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The focus of this presentation is to illustrate to KMers the importance of focusing on people for KM programmes. People come first, portals can come later!
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- 1. KNOWLEDGE MANAGEMENT MAY HAVE BEEN DONE SINCE MAN EXISTED BUT THE STRUCTURED STUDY AND IMPLEMENTATION IS LESS THAT 20 YEARS OLD!
- 2. THERE IS NOT ONE PATH FOR KNOWLEDGE MANAGEMENT BUT THE BEST WAY HAS PEOPLE FOCUS RATHER THAN TECHNOLOGY FOCUS! PEOPLE PORTALS DATABASES TEAM ROOMS DOCUMENT REPOSITORIES CRM
- 3. SOME COMPANIES FOUND SOME BENEFITS, FEW SUCCEEDED, MANY FAILED IN KNOWLEDGE MANAGEMENT WHY?
- 4. JULY 1999 PHARMA CORP-$10 B SALES-TOP 10 PLAYER IN ITS INDUSTRY DISBANDED A 100 MEMBER ALPHA TEAM PHARMA CORP HAS ITS PRESENCE IN 70 COUNTRIES ALPHA, WAS THEIR KNOWLEDGE MANAGEMENT INITIATIVE WHICH HAD LEADERSHIP BACKING, RESOURCES AND FUNDING OF $300m OVER 5 YEARS
- 5. ACCORDING TO A STUDY DONE BY CRANFIELD SCHOOL OF MANAGEMENT, UK & ERASMUS UNIVERSITY, NETHERLANDS PHARMA CORP FOCUS WAS ONLY AROUND BUSINESS ARCHITECTURE IT KNOWLEDGE CONTENT (EXPLICIT KNOWLEDGE; DOCUMENTATION)
- 6. PHARMA CORP FAILED TO FOCUS ON PEOPLE COMMUNITIES OF PRACTICES INTERDEPENDANCIES ACROSS DEPARTMENTS (SYSTEMS APPROACH) TACIT KNOWLEDGE PHASE II FOR ALPHA POST PHASE I OF TEAM CREATION AND BUSINESS CASE ONLY FOCUSED ON THE IT SYSTEMS, ARCHITECTURE AND CONTENT!
- 7. IN FUTURE WE WILL DO THE THINGS THAT ASSURE SUCCESS AND NOT WHAT MOST PEOPLE ARE DOING!
- 8. MARKET BEST PRACTICES AND WORLD CLASS TECHNOLOGY WILL BE STUDIED BUT KNOWLEDGE MANAGEMENT DESIGN WILL BE CUSTOMIZED TO BE A BEST FIT FOR COMPANY EMPLOYEES
- 9. TECHNOLOGY WILL BE AN ENABLER AND NOT WHAT REPRESENTS OUR KNOWLEDGE MANAGEMENT PROCESSES
- 10. PEOPLE WILL DICTATE WHAT IS THE REQUIREMENT FROM KNOWLEDGE MANAGEMENT AND PROCESSES WILL BE BUILT AROUND IT! TECHNOLOGY WILL COME IN AFTER THIS PATH IS WELL-DEFINED!
- 11. NOT ALL PEOPLE ARE GOOD AT WRITING DOCUMENTS, MENTORING OTHERS AND COMMUNICATING WITH PEOPLE BUT THEY ARE GREAT AT WHAT THEY DO! LETS CREATE COMMUNITIES OF PRACTICE THAT ENABLE ALL KINDS OF KNOWLEDGE SEEKING AND SHARING!
- 12. LETS CONTINUE WITH OUR DATABASES, PORTALS, TEAM ROOMS AND EMAIL BUT LETS WORK TOWARDS PEOPLE &COMMUNITIES OF PRACTICE WHICH IS THAT MISSING LINK BETWEEN INFORMATION &KNOWLEDGE!