The document discusses technology developed to help university help desks. Some software developers have created tools equipped with university-friendly features to help lower the workload of help desks, especially during busy admission seasons when multiple help desks need to provide student assistance and information. The document then introduces CampusEAI's myCampus portal, a cloud-based software that provides a single sign-on portal and mobile platform for students, faculty, staff, alumni and potential students to access online services and stay connected to their university.