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Knowledge library

Raja Soundaramourty
Raja Soundaramourty

This document discusses knowledge management strategies and tools. It addresses content creation, organization, sharing, and training across various roles and customer types. Specific topics covered include content tagging, social networking, learner management systems, file formats, tool integration, and content syndication. The overall goal seems to be facilitating the flow of helpful information between a company and its customers, partners, and employees.

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Knowledge Library Context Role Pre Sales/Sales Advisor/Consultant Architect Engineer IT Operations Developers Project/Program Managers IT/Business Management Enterprise Verticals Marketing Roadmap Value Proposition Sales Bene鍖ts Industry/Competition Customer Training Employee Training Service Desk-Support Technical Functional Community of Practice Knowledge Base Refresh Peer Networking/Support Prospective Client Client Type OEM Partner Direct Engineering Action Primary Action Formal & Informal Search Adjacent Action Content Management Formal & Informal Authoring/Publishing Meta Data Tagging Instructional Design [SCROM, ePub3, QTI etc] Deriving Relevance & Usefullness from Crowd Sourced Content 360 Degree Status in Social Networking World LinkedIn Facebook Twitter Stack Over鍖ow Shield From Unwanted Information - Beware of Filter Bubble Derive Formal Content From Crowd Sourced Informal Content How do we Facilitate the Activity ? Practices & Professional Services How do we enable it ? Information/Knowledge Directory Is it Possible ? To Organize Informal Content !!! Keep in Dynamic ? Less Structure Oriented - Example Like Twitter # Tags Learner Management Formal & Informal Delivery (Online & Offline) Web- Mobility Blog(s) Activity Streams Micro Blogs Chat (Text/Video) Portal White Papers Release Notes Product Overview Web Delivery Tutorial Users Guide Topical Search Instructor Led On Site Video Conference WebExIs Collaboration going to be embeded into WebEx NextSteps- Landscape File Formats [pdf, docs, ppts, epub, mp4 etc] Tool Integration - [Place where Content is Stored, Publishing System etc] Case Studies - CTE, CLN, Cisco Support Community, Lithium-TAC Industry Research - ??? Content Syndication/Aggregation

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Knowledge library

  • 1. Knowledge Library Context Role Pre Sales/Sales Advisor/Consultant Architect Engineer IT Operations Developers Project/Program Managers IT/Business Management Enterprise Verticals Marketing Roadmap Value Proposition Sales Bene鍖ts Industry/Competition Customer Training Employee Training Service Desk-Support Technical Functional Community of Practice Knowledge Base Refresh Peer Networking/Support Prospective Client Client Type OEM Partner Direct Engineering Action Primary Action Formal & Informal Search Adjacent Action Content Management Formal & Informal Authoring/Publishing Meta Data Tagging Instructional Design [SCROM, ePub3, QTI etc] Deriving Relevance & Usefullness from Crowd Sourced Content 360 Degree Status in Social Networking World LinkedIn Facebook Twitter Stack Over鍖ow Shield From Unwanted Information - Beware of Filter Bubble Derive Formal Content From Crowd Sourced Informal Content How do we Facilitate the Activity ? Practices & Professional Services How do we enable it ? Information/Knowledge Directory Is it Possible ? To Organize Informal Content !!! Keep in Dynamic ? Less Structure Oriented - Example Like Twitter # Tags Learner Management Formal & Informal Delivery (Online & Offline) Web- Mobility Blog(s) Activity Streams Micro Blogs Chat (Text/Video) Portal White Papers Release Notes Product Overview Web Delivery Tutorial Users Guide Topical Search Instructor Led On Site Video Conference WebExIs Collaboration going to be embeded into WebEx NextSteps- Landscape File Formats [pdf, docs, ppts, epub, mp4 etc] Tool Integration - [Place where Content is Stored, Publishing System etc] Case Studies - CTE, CLN, Cisco Support Community, Lithium-TAC Industry Research - ??? Content Syndication/Aggregation