Knowledge management making the most of intellectual assets
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The document discusses knowledge management and how organizations can better manage their intellectual assets. It defines the key terms of data, information, and knowledge. Knowledge management involves organizing, storing, and sharing vital information so that everyone can benefit. There are two main types of knowledge - explicit knowledge which can be easily taught or documented, and tacit knowledge which is learned through experience. The benefits of knowledge management include cost savings, increased productivity and innovation. The document provides tips for implementing knowledge management systems, including identifying tacit knowledge, starting small, incentivizing sharing, and planning for retiring employees.
Knowledge management making the most of intellectual assets
- 1. KNOWLEDGE MANAGEMENT-KNOWLEDGE MANAGEMENT- MAKING THE MOST OFMAKING THE MOST OF INTELLECTUAL ASSETSINTELLECTUAL ASSETS YAKUBU, EMMANUEL OJOCHENEMI
- 2. HOW DO THE "WISE OWLS" IN YOUR ORGANIZATION SHARE THEIR KNOWLEDGE?
- 3. BACKGROUND • Most of us need knowledge in some form to do our jobs well. • Perhaps you need to understand how your customer database is designed, so that you can extract a particular report. • Maybe you need to know the best way to get senior managers to approve a business case. • Or perhaps, even, you need to know how your boss prefers to receive bad news, so that you can deliver this as painlessly as possible. • All of these things require specific knowledge. No matter what your job is, you need this knowledge if you're going to do a good job.
- 4. QUESTIONS • This background seems obvious, right? • But how does your organization HANDLE all of this knowledge? When you have a question, is it easy for you to find an answer, or do you have to search for hours or days to find what you need to know?
- 5. INTRODUCTION The above explain why knowledge management is so important. Knowledge management is the practice of organizing, storing, and sharing vital information, so that everyone can benefit from its use.
- 6. CONT’D In this paper, we'll look at exactly what knowledge management is, and how you can start organizing knowledge within your own organization, thereby saving money and increase productivity.
- 7. WHAT IS KNOWLEDGE? Words like "DATA," "INFORMATION," and "KNOWLEDGE" are often used interchangeably. But there are some important differences:
- 11. DIFFERENT TYPES OF KNOWLEDGE There are also two different types of knowledge, explicit and tacit: • Explicit knowledge includes things that you can easily pass on to someone else by teaching it or putting it into a database or a book. Explaining your company's safety protocols to a new team member is demonstrating explicit knowledge. • Tacit knowledge is less quantifiable. It's when you know that your company's best client won't make a deal unless you go golfing with her – or when you know that your department's most reliable supplier is the smallest one, but only if you place your order by the 15th of every month. This is knowledge that's most often learned by experience. It's the stuff you know, but don't necessarily know that you know.
- 12. BENEFITS OF KNOWLEDGE MANAGEMENT • The major benefit of knowledge management is that information is easily shared between staff members, and that knowledge isn't lost if someone goes on vacation, gets sick, or leaves the company. • This can result in substantial savings to an organization's bottom line. People are easily brought up to speed and valuable knowledge assets are never lost (which means that you don't lose time and money when people have to learn new information quickly).
- 15. 1. TECHNOLOGY-BASED SYSTEMS Technology-based systems – These can include a collaborative wiki, where everyone can add and edit information. Or, it can include programs or databases on the company's intranet, with information organized so that everyone can access them. Any technology-based system will have challenges. For instance, who will manage the project? Who will keep the information up to date? How will people access the information? There's no "one size fits all" approach here. Every company and culture is different.
- 16. 2. SOFTER SYSTEMS Softer systems – These are things like specific actions or meetings that take place to share knowledge and help people connect with one another. Consider the following methods as part of your soft knowledge management systems: – Shadowing. – Mentoring. – Instant messaging and intranet forums. – Specific actions, like After Action Reviews after significant events, and Post-Implementation Reviews after a project has been completed. – Voluntary groups, also called communities of practice that help team members doing the same thing in different areas to meet informally and share information.
- 18. TIPS FOR IMPLEMENTING KNOWLEDGE MANAGEMENT SYSTEMS A. Identify tacit knowledge first – Many organizations find that identifying their team's tacit knowledge is the biggest hurdle. If you implement a knowledge management system in your department or company, start with a brainstorming session with your team to get their ideas flowing on how to capture this.
- 19. CONT’D B. Start with a small team – It's very easy to get overwhelmed with the amount of knowledge that could be shared. Start with a small group, in one department, and grow from there. This will help you figure out what information you'd like to keep, and how you'd like to organize it.
- 20. CONT’D C. Help staff feel comfortable about sharing knowledge – It might be hard to "sell" knowledge management to your team. After all, you're asking them to share their hard-won knowledge and experience, the very things that make them valuable to the company. (This can be a powerful incentive for people not to share their knowledge!) Make knowledge sharing part of the company culture, and something that EVERYONE does. This will help make team members feel more comfortable about getting involved. And, consider bringing knowledge sharing into your formal approach to performance management, so that people are rewarded for sharing information freely.
- 21. CONT’D D. Make it as easy as possible for your team to share information – Everyone is busy. If being part of a knowledge management program is difficult or time-consuming, people may not want to be involved. The easier it is for people to participate, the more likely you are to succeed.
- 22. CONT’D E.Plan for retiring team members – Retirement is a major reason why so many organizations are trying to quickly implement knowledge management systems right now. If you're facing a baby-boomer generation that's about to walk out of the door, it makes sense to start collecting their experience first.
- 25. Thank You