KratzResume
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Daniel Kratz has over 15 years of experience in business intelligence, data analysis, and customer service. He has held roles at Tangoe, Inc. and Harte-Hanks Response Management analyzing mobile wireless usage, validating invoices, generating reports, and maintaining databases and business intelligence tools. Kratz leverages skills in Excel, SQL, and BI software to optimize data, improve efficiency and identify cost savings for clients.
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Bertha Renteria has over 15 years of experience in project management, business analysis, data analysis, and administrative roles. She has strong skills in project management, process improvement, data analysis, reporting, and stakeholder engagement. Her experience includes managing projects at Southern California Edison in areas such as demand response programs, billing optimization, and deployment to cash processes. She is proficient in MS Office applications and has experience with various utility systems. Renteria has a certificate in project management and education from the University of La Verne.KratzResume
- 1. . DANIEL KRATZ 5917 Boyce Lane Austin, Texas 78754 (512) 786-0798 daniellkratz@yahoo.com www.linkedin.com/in/daniel-kratz-954970a S U M M A R Y A dedicated and detail-oriented business intelligence professional with a strong background in data analysis, report generation, auditing, database and spreadsheet design, contract and invoice validation, record/archive management, cellular/laptop technology, cellular usage forecasting, data program setup/support, programming, and customer service. Leverages excellent communication skills to interface with stakeholders, executive leadership, and clients. Proven aptitude for implementing effective solutions to optimize data, improve efficiency, and generate cost savings. E X P E R I E N C E TANGOE, INC., Austin, Texas Senior Mobile Auditor, 2010-2016 Generated standard and custom reports summarizing business, financial, and economic data for review by executives, managers, clients, and other stakeholders. Created and maintained plan profiles for multiple corporate clients used to audit monthly invoice charges. Managed timely flow of business intelligence information to users. Validated corporate mobile contracts against invoice data consisting of millions of data points. Identified and monitored current and potential customers using business intelligence tools. Maintained and updated business intelligence tools, databases, dashboards, systems, and methods, as well as library of model documents, templates, and other reusable knowledge assets. • Created business intelligence tools and systems, including design of related databases, spreadsheets, and outputs. • Conducted and coordinated tests to ensure consistency of intelligence with defined needs. • Disseminated information regarding tools, reports, and metadata enhancements. Communications Analyst, 2009-2010 Analyzed and reported mobile wireless usage for multiple large organizations. Created optimized cellular usage forecasts based on previous invoices and current corporate contracts to maximize savings. Generated standard and custom reports summarizing business, financial, and economic data for review by executives, managers, clients, and other stakeholders. Maintained direct contact with corporate clients and mobile corporate representatives. • Coordinated ongoing review of clients’ mobile spend using statistical analysis and forecasting. • Implemented process documents to standardize best practices and assist in training. • Utilized Excel skills to improve established processes. HARTE-HANKS RESPONSE MANAGEMENT, Austin, Texas Business Analyst, 2006-2009 Designed and maintained multiple complex spreadsheets covering all aspects of call center data and analysis for multiple accounts. Generated standard and custom reports summarizing business, financial, and economic data for review by executives, managers, clients, and other stakeholders. Provided detailed analysis and recommendations based on call metric reports. • Created and maintained monthly invoice and audit process for large corporate account. • Oversaw initial setup, support, and ongoing maintenance for multiple data programs, including call center knowledge bases.
- 2. Daniel Kratz, Page 2 • Managed timely flow of business intelligence information to users. • Developed and maintained reporting interface using RightNow Technologies BI software suite. A D D I T I O N A L E X P E R I E N C E Call Center Supervisor, New Hire Trainer, 2004-2006. Supervised more than 100 call center employees in high-stress environment. Trained new employees on company policies and client hardware and software, specifically for cellular communications industry. Created and maintained new hire training process documentation and classroom agenda. Maintained positive customer relations by calming angry or frustrated clients. Developed reporting processes for account team usage regarding call center metrics and agent administration. Lead Data Technician, 2004. Provided direct support to call center employees. Trained new employees on company policies and client hardware and software. Maintained positive customer relations by calming angry or frustrated clients. Created and maintained account reports regarding call center and agent information. Senior Tech 2 Support Engineer, Data Technician, 1999-2004. Trained new employees on company policies and client hardware and software. Solved computer hardware and software problems for client’s end-users, including remote access, proprietary remote solutions, and BIOS and OS support. Worked with and provided support for laptop personal systems, multi-line telephones systems, and wireless communication. Maintained positive customer relations by calming angry or frustrated clients. Provided support for proprietary software, hardware solutions, and Windows suite. Supervised up to five employees when needed. E D U C A T I O N SAM HOUSTON STATE UNIVERSITY, Huntsville, Texas B.A., History, 1998 C O M P U T E R S K I L L S Microsoft Office Suite, SQL, BI GUI Interface and Reporting