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KristaEstesResume2015
- 1. KRISTA ESTES 5648 Spirit Lake Drive || Fort Worth, Texas 76179 || (817) 821-2493 || kristaeste@gmail.com || linkedin.com/in/kristaestes SUMMARY A dynamic and enterprising talent development professional with vast expertise in training, performance evaluation, instructional design, recruiting, hiring, customer service, mentorship, change management, orientation programs, distance learning, strategic planning, and employee relations. A versatile and top- performing leader who demonstrates a tactical business perspective and strong leadership skills to boost employee morale while cultivating the high performance of organizations. Establishes strong key business relationships to ensure the continuing growth of a company and its people. EXPERIENCE WALMART, Irving, Texas Manager, Development and Selection, 2014-2015 Developed and maintained relationships with key stakeholders in the organization by supporting needs of operations from a hiring, onboarding, and training standpoint to deliver results. Supervised and developed salaried members of management in a test-and-learn environment, focusing on change management. Observed current processes and procedures to identify gaps and recommended solutions to enhance candidate and new associate experience in talent center. Mentored coaching team through observation of classes and feedback; followed up by providing guidance that implemented company strategy initiatives. Gathered team to lead first-ever centralized hiring facility for recruiting, hiring, onboarding, and training. Promoted high-energy environment through day-to-day operations of facility and observation of training classes to deliver Walmart-ready associates to store operations. Evaluated program effectiveness and designed improvements from compiling data, including feedback from new associates and stores. Planned and coordinated mass hiring events, resulting in 100 hires in one day. Reduced hiring and training cycle from application to first day on sales floor from five weeks to one-and-a-half weeks. Lowered learning management system seat time from 80 hours to eight hours. Condensed orientation from two-day onboard to four-hour program. Increased associate engagement during orientation by offering new content. Influenced operators to hire based on specific shifts versus open availability to reduce call-ins. Produced simpler interview process by creating self-service program for candidates. Saved stores $4,000 annually by eliminating hiring kiosks at store level, resulting in a user-friendly, shorter seat time for candidate application. Facilitator, Talent Development, Dallas, Fort Worth, Texas, 2011-2014 Consulted and organized learning events with stakeholders to align performance development with current courses offered. Leveraged HR and operations relationships through tours, meetings, and a constant feedback loop. Tracked, measured, and reported learning successes and opportunities to stakeholders and national talent development team. Supervised assistant manager trainee performance throughout training program. Planned and delivered leadership core training and new content, utilizing various techniques, such as instructor-led, webinar, or eLearning formats, exceeding company standards for workforce planning. Created plans of execution for current and future programs to support operations. Promoted culture and mission of organization through facilitation of leadership courses. Remained current with changing business priorities and trends in talent development. Managed multiple projects at divisional and national level and reported results to key stakeholders. Followed up with participants after delivery of courses to ensure adoption of content and behaviors. Collaborated with national talent development team members to share best practices and take lead on various projects. Reduced training time from a 12-week to four-week program in a controlled, learning-conducive environment versus in- store environment. Trained 1,200 assistant managers in Texas, leading company by state in amount of managers trained. Improved food safety scores and efficiencies in stores across region by training associates with food safety workshop and providing role clarity to department managers in Fresh departments.
- 2. Krista Estes, Page 2 POWERFUL APPEARANCE, Lake Dallas, Texas Assistant Corporate Trainer, 2009-2011 Coordinated instructional design and development of corporate training programs. Received training to gain subject matter expert title in professional presence, civility, crucial conversations, and image. Utilized various media to achieve best results in support of adult learning theories. Researched companies and initiated communication to obtain new clientele. Delivered training to audiences of 100+ trainees in instructor-led, webinar, and virtual classrooms. Detected areas for program improvement by referring to feedback, data from surveys, and researching new training techniques. Managed multiple projects with short turnaround. ALLEY CATS FAMILY ENTERTAINMENT CENTER, Arlington, Texas Department Supervisor, 2007-2011 Oversaw operations of compliance-sensitive department. Led onboarding and training of new employees. Drove sales in department by creating new items and merchandising appropriately. Inventoried for loss in department and created plans of action to prevent future loss. EDUCATION TEXAS WOMANS UNIVERSITY, Denton, Texas B.S., Fashion Merchandising, 2010 Minor, Marketing, 2010 CERTIFICATION In Pursuit of SPHR Certification