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Kristian G. Johnson 8:5:14
- 1. KRISTIAN G. JOHNSON 2226 Eastlake Avenue E., #184 Seattle, WA 98102 (206) 355-1514 (Cellular) fohnson@yahoo.com EMPLOYMENT OBJECTIVE: Seeking a challenging career position utilizing acquired skills, experience and training. Availability date: Winter 2015. EXPERIENCE: BOEING, Everett, WA 1978-Present Customer Quality Support 787 / Account Manager (2007-Present) Customer Quality Support 737 (2001-2007) Supervisor 737 Interior Installation (1999-2001) Supervisor 777 Interior Installation (1998-1999) Supervisor 777 System Installation (1997-1999) Lead Man 777 Interior Installations (1995-1997) Lead Man Interior Fabrication (1980-1995) Interior Fabricator Boeing (1978-1980) Summary: 2014 - 2011: Customer Quality Support account manager. Oversaw final customer aircraft inspection for 787: Customer acceptance flight. Customer walk. Final resolution of customer findings. Involved in final aircraft delivery process and transfer of title. Customer and passenger load and fly away. Ethiopa, AeroMexico, Norwegian, Hainan, Qatar. 2010: Alenia, Foggia, Italy. Provided education and coaching on quality system. Led process improvements in a collaborative partnership. With Supplier Quality, Liaison Engineering and Alenias manufacturing assistance, performed 787 hardware inspection prior to ship. 2010: Everett. Led the 787 Customer Quality Support (CQS) training of new CQS Representatives including execution of business plans, policies and procedures. Created training plan, while developing and motivating employees. 2009: Spirit Aero Systems, Wichita. 41 section hardware inspection. Final Supplier Quality review prior to ship to FA&D (787 Unit #5), ensured products complied with engineering requirements, government regulations and customers contractual needs. Organized and performed supplier inspections. Assisted Supplier Quality hire and train 787 SQ personnel for 787 Targeted Inspections. Reported results to senior leadership. 2009: Mitsubishi (MHI), Fuji (FHI), Nagoya, Japan. Customer visit and inspection with Northwest Airlines Representative, All Nippon Airlines Representative evaluated suppliers productivity and product quality. Verified policies and procedures were followed. Documented discrepancies and monitored corrective action. 2008: Objective Acceptance Document (OAD) Project Manager. Provided Boeing, customers and suppliers with a set of standard variation management tools to follow when inspecting the appearance of items installed on the finished aircraft.
- 2. 2007-Present: 787 Customer Quality Support Account Manager, 787 CQS Training focal and facilitator. 2001-2007: 737 Customer Quality Support Account Manager. Assisted customer with aircraft Seat inspections, performing inspection of seat structure (cushions off prior to installation) and function check (after installation), assuring per drawing construction, and resolution of customer findings. Assisted customer with aircraft structure review, acceptance and delivery. On site liaison between Boeing, Global Partners, Supplier Management, Supplier Quality and airline technical acceptance team. Compile Non-conformance MRB summary for aircraft assembly and delivery documents. Expert working knowledge of BAC production system. 787 Quality Management System, standards and specifications. Detailed working knowledge of maintenance performance toolbox (MPT), COGNOS, and Velocity. Coordinated customer inspections at partner sites with Global Partners and Supplier Quality support. Excellent written, verbal, interpersonal and presentation skills. Regularly provided status to leadership and partners. Experienced and knowledgeable of BAC procurement processes, policies, procedures and AS9100 QMS requirements. Thirty three years experience in aircraft structures, systems, quality and lean manufacturing processes. Knowledgeable in system installation, functional testing, airplane level integration and assembly. CFRP manufacturing and repair procedures. Subject matter expert on 787 tooling. CFRP materials, hardware fabrication and final assembly. Leadership and Management: Developed and organized technical strategies, providing education and coaching to Boeing quality inspections at partner sites, with Supplier Quality personnel (Wichita, KS, Nagoya, Japan, Foggia, Italy). Supervise up to thirty four personnel. Monitored the successful implementation of BAC Quality Management System. An adept and articulate presenter. Communicate clearly and effectively. Positive work attitude. Develop and maintain relationships with peers, partners, suppliers, direct reports, external and internal customers. Manufacturing, Business Processes: 2007-2010: Flowed 787 quality expectations to partners during hardware reviews at partner sites (Wichita, KS, Nagoya, Japan, Foggia, Italy). 1997: Managed, developed and led a cross-functional process improvement team to analyze and test the DCAC/MRM model for pre-implementation in the 777 assembly site. Communicated and collaborated the revised plans with leadership team. Stakeholders refined and adjusted the DCAC/MRM model for desired results from a long-term perspective with a successful completion. 1995: Manager in charge of point of use delivery system for 777 interior furnishings, supplies and materials. Team members from all disciplines, developed new processes, procedures and metrics for 777 point of use. Utilized lean manufacturing principals, achieved :just in time inventory pull system for 777 interior furnishings. Formulated and implemented customer supplier agreements. Managed the efforts of our internal customers, external partners and assorted teammates, realized reduction in rolling inventory for 777 interiors.
- 3. EDUCATION / TRAINING: Embry Riddle and University of Phoenix (Associates Degreein progress) Supplier Quality First Article Inspection, 2010 Supplier Quality Source Acceptance Process, 2010 Composite Repair Overview Training, 2010 787 FOD Overview Training, 2010 787 FOD Overview Qualification, 2010 787 Power On Safety Awareness, 2009 Airplane Hazardous Energy, 2009 BAC QMS Employee Training, 2009 Aircraft Confined Space Entry Safety, 2009 Basic Fiber Optic Familiarization, 2009 Transition to Management, 2009 Business Travel and Expense Policy Training, 2008 Compliance Foreign Corrupt Practice Act, 2008 Compliance with Anti Kickback Act, 2002 First Line Management Selection Process, 1999