Kristy K. Olson_ResumeNew
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Kristy K. Olson is an experienced healthcare management professional with over 15 years of experience in practice management, billing and coding, compliance, and operations management. She has held roles such as Practice Manager, Credentialing and Compliance Manager, and Business Office Manager. She demonstrates strong skills in strategic planning, process improvement, staff management, and ensuring regulatory compliance. Olson aims to enhance competitiveness and customer service through analyzing organizations' needs and developing cost-effective solutions.
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Kristy K. Olson_ResumeNew
- 1. KRISTY K. OLSON (608) 577-5645 • okkolson@gmail.com HEALTHCARE MANAGEMENT Accomplished and dynamic professional consistently recognized for effective operations management, who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environment. Hands-on experience in, strategic planning, healthcare management and operations management. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities Develops cost-effective solutions for enhancing competitiveness Improves processes, and enhances customer service offerings, with ability to work effectively in busy environments with positive results RELEVANT ACCOMPLISHMENTS OFFICE MANAGEMENT • Management of clinical Research studies; contracts, data submission and billing. • A/R, billing, collections management, including assistance in difficult billing/claim issues resolution, education and mentoring of staff and providers with complex coding requirements. • Expert on Meaningful Use, PQRS, Value Based Modifier submission of measures. • Create, train, and enforce, including audits, of HIPAA policies and procedures - serving as HIPAA Security and Compliance Officer. Knowledgeable of OSHA and OIG. • Hired, evaluated, fired and provided recommendations. Enforced disciplinary actions coached and trained personnel. • Reviewed, implemented and enforced procedures to ensure compliance with HIPAA and OSHA regulations and company policy. • Review of insurance contracts making recommendations for renegotiations. Keep abreast of regional insurance market including ACOs and Market Place products, and pursuing new contracts. • Patient complaints/compliments/concerns for direction and/or resolution. • Responsible for obtaining, maintaining schedules and required documents for physician and physician assistant clinical preceptorship training. • Working knowledge of PMS and EMR systems. PROFESSIONAL EXPERIENCE CREDENTIALING AND COMPLIANCE MANAGER Great Lakes Dermatology d/b/a Ascend Dermatology, Mount Pleasant, WI 05/2013 – 06/2015 • Credentialing and maintained of 11 providers and 12 locations ensuring all licensure, certifications, coverage of insurance is up-to-date and valid. Update and maintain CAQH, NPPES, PECOS, ForwardHealth, IAC accounts. Maintain insurance carrier contracts and ensure compliance with all obligations within those contracts. Key Contributions: • Recommended and successfully implemented billing; bringing back in-house. • Created credentialing and contract managing processes. • Created and presenter of PowerPoint Meaningful Use – Stage 2 PowerPoint presentation. • Attended quarterly provider dinner meetings, providing coding education and compliance. • Created and published HIPAA Hub quarterly newsletter. • Developed a Patient Complaint/Satisfaction policy/procedure. • Attended and participated in Management or Administration meetings. CORE COMPETENCIES: • Organizational Leadership • Policies / Procedures Compliance • Staff Training & Development Marketing • Project Management • Clinical Research Administration • HR & Administrative Functions • Process Improvement • Client Relations / Staff Management • Office Management • Business Development
- 2. • Spearheaded no show and late cancellation policy focus on patient satisfaction and repatriation. • Mentor and ‘go-to’ person with billing/coding/claim questions and issues. PRACTICE MANAGER Advanced Dermatology & Skin Cancer Associates, PLLC, Germantown, TN 09/2011 – 05/2013 • Oversaw daily operations of the clinic. Managed 17 personnel, located benefits, performed HR functions including staff compensations, handled marketing, liability insurance, and maintained licensure. Established and updated all policies and procedures for handbook, OSHA, HIPAA. Key Contributions: • Increased revenue and improved clinic flow generated net collections from 70% up to 95%. • Currently interviewing for 3-5 additional staff in preparation of opening an additional office. PRACTICE MANAGER MED3000, Pittsburg, PA 08/2010 – 07/2011 • Identified needs for workstations, electronics, medical equipment and supplies. Obtained necessary CLIA certification for LAB. Handled credentialing, licensure, certification and insurance. Created and implemented clinic workflow. Audited and entered CPT, ICD9, HCPCS codes daily. Implemented procedures for eScribing and Meaningful Use. ADMINISTRATION, OFFICE MANAGER Semmes-Murphey Neurologic & Spine Institute, Memphis, TN 04/2008 – 06/2010 • Managed business office, registration, appointments, precertification/worker's compensation, medical records, medical secretaries, and clinical staff. Maintained and managed contracts and research data for UT Research. MANAGER – FINANCIAL AND PATIENT SERVICES Wisconsin Heart Group, S.C., Brookfield, WI 02/2005 – 08/2007 • Managed overall medical billing, coding and front desk operations. Recruited, evaluated, and managed recommendations, enforced disciplinary actions and trained personnel for two departments. Managed PMS (practice management software), IDX, passwords, logins, entry level IT support for three servers. PROJECT SPECIALIST SVA Healthcare Consultants, LLC, Madison, WI 03/2004 – 02/2005 • Managed and maintained credentialing and contracts for 170 clients. Maintained spreadsheets with key information regarding terms and timelines for renegotiating. Presented contract and provided recommendations during client negotiations. BUSINESS OFFICE MANAGER Brookfield Surgical Assoc., S.C., Brookfield, WI 12/1999 – 03/2004 • Oversaw all aspects of the billing department. Utilized working knowledge of medical billing and claims submission and reimbursement to complete tasks. Balanced charge and payment entry on a daily basis. Reconciled bank and credit card accounts. Key Contributions: • Reduced A/R over 120 days by 35%. EDUCATION AND CREDENTIALS CEU Educational Conferences, Workshops, Focus Groups, Seminars (continual) Introduction to UNIX Milwaukee Area Technical College – Milwaukee, WI Medical Business Specialist Certification State Medical Society – Madison, WI Certified Medical Professional Executive MGMA – anticipated certification 2016 National Career Readiness Certified PROFESSIONAL AFFILIATIONS AAPC |State & National MGMA | Racine/Kenosha Chapter/HR Management