Ky nang giao tiep oralcommunication
- 2. The Importance of Communication Y ngh坦a Quan Tro誰ng cu短a s旦誰 Giao Tie叩p
- 3. The Importance of Communication Y ngh坦a Quan Tro誰ng cu短a s旦誰 Giao Tie叩p S旦誰 Giao Tie叩p gio叩ng nh旦 ma誰ch ma湛u trong c担 the奪 Kho但ng the奪 co湛 hoa誰t 単o辰ng kinh doanh ma淡 thie叩u s旦誰 Giao Tie叩p Cung ca叩p Tho但ng tin, va淡 pha短n hoi tho但ng tin giu湛p doanh nghie辰p co湛 the奪 thie叩t la辰p mu誰c tie但u nhie辰m vu誰 cu短a m狸nh va淡 ch脱nh 単o叩n hoa誰t 単o辰ng cu短a m狸nh 単e奪 th鱈ch nghi v担湛i mo但i tr旦担淡ng be但n ngoa淡i Communication is just like the blood vessels in the body. No business will do without Communication Provide Information, feedback so that a business can set its goals and objectives and adjust its operation to adapt the external environment.
- 4. Consequences of Bad Communication Ha辰u Qua短 cu短a s旦誰 Giao Tie叩p ye叩u ke湛m
- 5. Communication Model Mo但 H狸nh Giao Tie叩p SENDER Ng旦担淡i G旦短i Transmission / S旦誰 Truyen Da達n RECEIVER Ng旦担淡i Nha辰n Encode CHANNEL Ma探 Ho湛a NOISE Nhie達u Decode Gia短i Ma探
- 6. Forms of communication Ca湛c H狸nh 意鞄旦湛界 Giao Tie叩p Giao Tie叩p Qua Ngo但n T旦淡 (Verbal communication) Giao tie叩p qua l担淡i no湛i (Oral communication) Giao tie叩p qua va棚n ba短n (Written communication) Ca湛c ky探 na棚ng thuye叩t tr狸nh (Presentation skills) Giao Tie叩p Kho但ng Qua Ngo但n T旦淡 (Non-verbal communication) Ngo但n ng旦探 c担 the奪 (Body language) Gio誰ng no湛i / Thanh 単ie辰u (Voice/tone) ...
- 7. How effective are you ? in communicating Ba誰n co湛 gio短i giao tie叩p kho但ng
- 8. Communication problems Nh旦探ng kho湛 kha棚n trong giao tie叩p Giao tie叩p la淡 chuye辰n kho但ng de達 da淡ng v狸 co湛 qua湛 nhieu ye叩u to叩 a短nh h旦担短ng 単e叩n qua湛 tr狸nh na淡y Bo辰 o湛c cu短a chu湛ng ta gio叩ng nh旦 mo辰t la棚ng k鱈nh co湛 xu h旦担湛ng die達n gia短i nh旦探ng g狸 thu nha辰n 単旦担誰c theo ca短m ngh坦 Communication is not easy since there are many elements involved in the process. Our brains act like the lens, which tend to interpret all information received from our senses
- 9. Psychological issues in communication Nh旦探ng va叩n 単e ta但m ly湛 trong giao tie叩p Tr鱈 Nh担湛 (Memory) Nha辰n 意鞄旦湛界 (Perception) S旦湛c Y Ta但m Ly湛 (Psychological Inertia) Ngo但n ng旦探 (Language) Nha但n Ca湛ch (Personality)
- 10. Memory Tr鱈 Nh担湛 Tr鱈 Nh担湛 Ca短m Nha辰n (SM) Tr鱈 Nh担湛 Nga辿n Ha誰n (STM) Tr鱈 Nh担湛 Da淡i Ha誰n (LTM) Sensory Memory Short-Term Memory (STM) Long-Term Memory (LTM)
- 11. Sensory Memory Loa誰i tr鱈 nh担湛 co湛 the奪 l旦u gi旦探 mo辰t l旦担誰ng l担湛n tho但ng tin trong mo辰t th担淡i gian ra叩t nga辿n (va淡i gia但y hoa谷c nga辿n h担n) V鱈 du誰 : ca湛c v鱈 du誰 trong co但ng nghie辰p 単ie辰n a短nh, b旦湛c tranh toa淡n ca短nh cu短a tia ch担湛p, tie叩ng vo誰ng ky湛 旦湛c, v.v Co湛 the奪 l旦u gi旦探 ra叩t nhieu tho但ng tin theo m旦湛c 単o辰 ba誰n 単e奪 ta但m 単e叩n Va叩n 単e ve th担淡i ha誰n A type of memory that stores a large amounts of information for very brief periods (a few seconds of less) Example: movie industry, the whole picture of the lightning, echoes of sound in your mind... Can hold as much information as you attend to. Problem with its duration
- 12. Short-Term Memory (STM) Da誰ng tr鱈 nh担湛 v担湛i dung l旦担誰ng va淡 th担淡i l旦担誰ng ha誰n che叩, co淡n go誰i la淡 tr鱈 nh担湛 単u短 du淡ng V鱈 du誰 : nh担湛 mo辰t so叩 telephone co湛 7 ch旦探 so叩 ch旦淡ng na淡o co淡n can du淡ng 単e叩n A type of memory with limited capacity and limited duration, also called working memory Example: holding a 7 digits telephone number long enough to dial it
- 13. Try this Ba誰n Ha探y Th旦短 Xem YRDWIAADEFDNSYE FRIDAY WEDNESDAY Vie辰c chia tho但ng tin tha淡nh nhieu phan nho短 ga辿n v担湛i y湛 ngh坦a na淡o 単a叩y se探 giu湛p ca短i thie辰n tr鱈 nh担湛 da誰ng STM Breaking information in to meaningful chunks helps STM Chu湛ng ta co湛 the奪 l旦u gi旦探 7 賊 2 phan tho但ng tin trong bo辰 nh担湛 STM We can store 7 賊 2 meaningful pieces of information in STM
- 14. 100 80 60 40 20 0 STM Retention interval (seconds) Th担淡i gian l旦u gi旦探 tho但ng tin (gia但y) 3 6 9 9 12 15 18
- 15. Long-Term Memory (LTM) Da誰ng tr鱈 nh担湛 v担湛i l旦u l旦担誰ng gan nh旦 la淡 vo但 ha誰n va淡 th担淡i l旦担誰ng ra叩t da淡i, ne叩u kho但ng no湛i la淡 vo但 ta辰n. LTM bao gom : Tr鱈 nh担湛 chu tr狸nh: n担i l旦u gi旦探 ca湛c lie但n t旦担短ng pha短n 旦湛ng khi b嘆 k鱈ch th鱈ch va淡 ca湛c khuo但n ma達u ve ky探 na棚ng pha短n 旦湛ng Tr鱈 nh担湛 ng旦探 ngh坦a:n担i l旦u gi旦探 t旦淡 v旦誰ng, ca湛c s旦誰 kie辰n, ca湛c quan 単ie奪m va淡 ca湛c quy ta辿c 単担n gia短n Tr鱈 nh担湛 pha但n khu湛c: l旦u gi旦探 ca湛c kinh nghie辰m ba短n tha但n A type of memory with virtually unlimited capacity and very long, if not limitless, duration. LTM includes: Procedural memory: a sub system of LTM, in which stimulus response associations and skilled patterns of responses are stored Semantic memory: a sub system of LTM, in which vocabulary, facts, simple concepts and rules are stored Episodic memory: a sub system of LTM, in which personal experiences are stored
- 16. Stimuli in the environment / Ca湛c ta湛c nha但n k鱈ch th鱈ch trong mo但i tr旦担淡ng Sensory memory If attended to / Ne叩u chu湛 ta但m Short-term memory (STM) Elaborative rehearsal / Ne叩u ch嘆u kho湛 ta辰p luye辰n If attended to / Ne叩u chu湛 ta但m Long-term memory (LTM) Maintenance rehearsal / Duy tr狸 ta辰p luye辰n
- 17. How to improve your memory? La淡m ca湛ch na淡o 単e奪 ca短i thie辰n tr鱈 nh担湛
- 18. Perception Nha辰n 意鞄旦湛界
- 19. Perception Nha辰n 意鞄旦湛界
- 20. Perception Nha辰n 意鞄旦湛界
- 21. Perception Nha辰n 意鞄旦湛界
- 22. Perception Nha辰n 意鞄旦湛界
- 23. Perception Nha辰n 意鞄旦湛界
- 24. Perception Nha辰n 意鞄旦湛界
- 25. Perception Nha辰n 意鞄旦湛界
- 26. Perception
- 27. Perception
- 28. Psychological inertia S旦湛c Y Ta但m Ly湛
- 31. Ba誰n nh狸n tha叩y g狸 担短 単a但y?
- 32. Ba誰n nh狸n tha叩y g狸 担短 単a但y? Co淡n h狸nh na淡y?
- 33. The story of my window...
- 35. LLaanngguuaaggee NNggoo但但nn NNgg旦旦探探 La淡 mo辰t ta辰p h担誰p ca湛c ky湛 hie辰u tu淡y y湛 co湛 mo辰t y湛 ngh坦a na淡o 単o湛 chung cho mo辰t co辰ng 単ong s旦短 du誰ng th旦湛 tie叩ng 単o湛 va淡 tua但n thu短 nh旦探ng quy ta辿c pho叩i h担誰p nha叩t 単嘆nh na淡o 単o湛 A large collection of arbitrary symbols that have a shared significance for a language using community and that follow certain combinatorial rules
- 36. PPrroobblleemmss wwiitthh llaanngguuaaggee CCaa湛湛cc vvaa叩叩nn 単単ee lliiee但但nn qquuaann 単単ee叩叩nn nnggoo但但nn nngg旦旦探探 Mo辰t t旦淡 co湛 the奪 co湛 nhieu y湛 ngh坦a kha湛c nhau Mo辰t y湛 co湛 the奪 単旦担誰c die達n 単a誰t ba竪ng nhieu t旦淡 kha湛c nhau Ca湛c kha湛c bie辰t khi tie叩p thu va淡 hie奪u y湛 ngh坦a cu短a t旦淡 Mo叩i t旦担ng ta湛c gi旦探a ng旦探 ca短nh va淡 ngo但n ng旦探 kho但ng l担淡i One word may have many meanings One meaning can be expressed with many words Differences in perceiving meaning of word Interference of context and non-verbal language
- 37. Personality Nha但n ca湛ch Explore your MBTI profile!
- 38. The ways we interact with World Ca湛c h狸nh th旦湛c t旦担ng ta湛c gi旦探a con ng旦担淡i va淡 the叩 gi担湛i PPeerrcceeiivvee IInnffoorrmmaattiioonn CCaa短短mm nnhhaa辰辰nn tthhoo但但nngg ttiinn PPrroocceessss IInnffoorrmmaattiioonn Extroverts H旦担湛ng ngoa誰i XX旦旦短短 llyy湛湛 tthhoo但但nngg ttiinn Sensing Tri gia湛c Intuitive Tr旦誰c gia湛c Thinking Suy lua辰n Feeling Ca短m gia湛c Introverts H旦担湛ng no辰i
- 39. PPeerrssoonnaalliittyy TTyyppeess CCaa湛湛cc ddaa誰誰nngg nnhhaa但但nn ccaa湛湛cchh Sensing Tri gia湛cIntuitive Tr旦誰c gia湛c ISTJ ISFJ INFJ INTJ 24% 4% ISTP ISFP INFP INTP ESTP ESFP ENFP ENTP 52% 20% ESTJ ESFJ ENFJ ENTJ Introverts H旦担湛ng no辰i Extroverts H旦担湛ng ngoa誰i
- 40. PPeerrssoonnaalliittyy TTyyppeess Sensing Tri gia湛c Intuitive Tr旦誰c gia湛c Practical Co湛 単au o湛c th旦誰c te叩 Introverts H旦担湛ng no辰i Artful thinker Ng旦担淡i la辿m m旦u me誰o Extroverts H旦担湛ng ngoa誰i ISTJ ISFJ INFJ INTJ Dependable a湛ng tin ca辰y Complex people issues Self-power ISTP ISFP INFP INTP Sensuous performer Idealistic Duy ta但m Architect of ideas Ng旦担淡i 単e xua叩t y湛 t旦担短ng ESTP ESFP ENFP ENTP Quality workers Clever performers Optimistic La誰c quan Imaginative analytical ESTJ ESFJ ENFJ ENTJ Responsible Co湛 tra湛ch nhie辰m Sociable De達 ho淡a 単ong Charismatic leader Ng旦担淡i la探nh 単a誰o co湛 s旦湛c lo但i cuo叩n Commandant Ng旦担淡i ch脱 huy
- 41. Johari Window Yourself Ba短n tha但n ba誰n Others Nh旦探ng ng旦担淡i kha湛c Know Bie叩t Know Bie叩t Dont know Kho但ng bie叩t OPEN M HIDDEN AN BLIND ONG UNKNOW KHONG RO
- 42. Johari Window
- 43. HHooww ttoo ccoommmmuunniiccaattee eeffffeeccttiivveellyy LLaa淡淡mm tthhee叩叩 nnaa淡淡oo 単単ee奪奪 ggiiaaoo ttiiee叩叩pp ccoo湛湛 hhiiee辰辰uu qquuaa短短 Co湛 mu誰c 単鱈ch ro探 ra淡ng ve vie辰c ta 単嘆nh truyen 単a誰t 単ieu g狸 Chua奪n b嘆 sa端n tha辰t ky探 l旦担探ng no辰i dung can truyen 単a誰t Du淡ng ngo但n ng旦探 va淡 ca湛ch die達n 単a誰t quen thuo辰c 単o叩i v担湛i ng旦担淡i tie叩p thu La淡m cho no辰i dung tho但ng 単ie辰p phu淡 h担誰p v担湛i l担誰i 鱈ch ng旦担淡i nghe Ta誰o mo但i tr旦担淡ng thua辰n l担誰i 単e奪 nha辰n tho但ng tin pha短n hoi La辿ng nghe ng旦担淡i 単o叩i thoa誰i mo辰t ca湛ch t鱈ch c旦誰c Have a clear objective of what you are going to communicate Prepare carefully the message in advance Use the language and expressions familiar to the receiver Make the message relevant to receivers interests Create an environment for getting feedback
- 44. How to communicate effectively La淡m the叩 na淡o 単e奪 giao tie叩p co湛 hie辰u qua短 H旦担湛ng ve va叩n 単e, kho但ng h旦担湛ng ve con ng旦担淡i T狸m s旦誰 phu淡 h担誰p ch旦湛 kho但ng t狸m s旦誰 ba叩t h担誰p Mo但 ta短, ch旦湛 kho但ng 単a湛nh gia湛 La淡m cho co湛 hie辰u l旦誰c, ch旦湛 kho但ng la淡m ma叩t hie辰u l旦誰c Cu誰 the奪, ch旦湛 kho但ng to奪ng the奪 T狸m ca湛ch lie但n ke叩t, ch旦湛 kho但ng pha但n lie辰t Co但ng nha辰n, ch旦湛 kho但ng cho叩i bo短 Problem-oriented, not people oriented Congruent, not incongruent Descriptive, not evaluative Validating, not invalidating Specific, not global Conjunctive, not disjunctive Owned, not disowned
- 45. Communication with subordinates Giao tie叩p v担湛i ca叩p d旦担湛i L旦u y湛 5 t旦淡 quan tro誰ng nha叩t : To但i t旦誰 ha淡o ve anh L旦u y湛 4 t旦淡 quan tro誰ng nha叩t : Y anh the叩 na淡o? L旦u y湛 3 t旦淡 quan tro誰ng nha叩t : Anh co湛 muo叩n L旦u y湛 2 t旦淡 quan tro誰ng nha叩t : Ca湛m 担n L旦u y湛 1 t旦淡 quan tro誰ng nha叩t : Anh The 5 most important words are: Im proud of you The 4 most important words are: What is your opinion? The most 3 important words are: Would you like The most 2 important words are: Thank you The most important words are: You
- 46. Communication in organizations Giao tie叩p trong to奪 ch旦湛c Nha淡 ma湛y Karsevo Gia湛m 単o叩c . Phu誰 tra湛ch SX . Phu誰 tra湛ch cha叩t l旦担誰ng . Phu誰 tra湛ch ke叩 hoa誰ch Tr旦担短ng ca 1 Tr旦担短ng ba短o tr狸 Tr旦担短ng chuyen Nha但n vie但n Nha但n vie但n ba短o tr狸 Nha但n vie但n kie但m traNha但n vie但n ke叩 hoa誰ch Nha但n vie但n cung 旦湛ng
- 47. Listening skills Ky探 na棚ng nghe Nghe khen Nghe che但 Nghe chu短 単o辰ng (t鱈ch c旦誰c) Content listening Critical listening Active or empathic listening
- 48. Listening skills Ky探 na棚ng nghe T狸m kie叩m nh旦探ng g狸 co湛 鱈ch (Find areas of interest) Bad Listener: bo短 qua nh旦探ng g狸 kho但ng h旦湛ng thu湛 (BL: Tunes out dry subjects) Good Listener: t狸m kie叩m ca湛c c担 may, t旦誰 ho短i ta co湛 thu 単旦担誰c ca湛i g狸 t旦淡 単o湛 kho但ng? (GL: Opportunizes, asks whats in it for me?) a湛nh gia湛 no辰i dung, kho但ng 単a湛nh gia湛 ca湛ch truyen 単a誰t (Judge content, not delivery) BL: kho但ng nghe ne叩u ca湛ch truyen 単a誰t kho但ng hay (Tunes out if delivery is poor) GL: 単a湛nh gia湛 no辰i dung, bo短 qua nh旦探ng lo達i ve ca湛ch truyen 単a誰t (Judges content; skip over delivery errors) Kiem che叩 ba短n tha但n (Hold your fire) BL: sa端n sa淡ng lao va淡o tranh lua辰n (Tends to enter into argument) GL: kho但ng 単旦a ra 単a湛nh gia湛 ch旦淡ng na淡o ch旦a hie奪u ro探 va叩n 単e, ne叩u co湛 ca辿t ngang l担淡i ng旦担淡i 単o叩i thoa誰i ch脱 la淡 単e奪 la淡m ro探 h担n va叩n 単e (doesnt judge until comprehension is complete, interrupts only to clarify)
- 49. Listening skills Ky探 na棚ng nghe Nghe 単e奪 la叩y y湛 t旦担短ng (Listen for ideas) BL: Nghe ca湛c s旦誰 kie辰n (Listens for facts) GL: Nghe 単e奪 hie奪u ro探 chu短 単e trung ta但m (Listens for central themes) Ha探y linh hoa誰t (Be flexible) BL: T鱈ch c旦誰c ghi che湛p, ch脱 a湛p du誰ng mo辰t ca湛ch thu tha辰p tho但ng tin (Takes extensive notes using only one system) GL: Ghi che湛p 鱈t, a湛p du誰ng ca湛c ca湛ch kha湛c nhau tu淡y thuo辰v va淡o ng旦担淡i 単o叩i thoa誰i (Takes fewer notes, use four or five different systems, depending on speaker) La淡m vie辰c trong khi nghe (Work at listening) BL: kho但ng the奪 hie辰n s旦誰 t鱈ch c旦誰c, hoa谷c gia短 v担淡 cha棚m chu湛 nghe (Shows no energy output; fakes attention) GL: t鱈ch c旦誰c la淡m vie辰c; the奪 hie辰n ro探 qua cung ca湛ch lu湛c nghe (Works hard; exhibits active body state)
- 50. Listening skills Ky探 Na棚ng Nghe Tra湛nh s旦誰 pha但n ta但m (Resist distractions) BL: de達 b嘆 pha但n ta但m (Is distracted easily) GL: tra湛nh hoa谷c cho叩ng la誰i s旦誰 pha但n ta但m; bie叩t ta辰p trung la辿ng nghe (Fights or avoids distractions; tolerates bad habits, knows how to concentrate) Gi旦探 cho 単au o湛c kho但ng b嘆 tha淡nh kie叩n (Keep your mind open) BL: pha短n 旦湛ng v担湛i nh旦探ng ca但u de達 ga但y xu湛c ca短m (Reacts to emotional words) GL: kho但ng b嘆 a短nh h旦担短ng (Does not get hung up on them) Y ngh坦 luo但n nhanh h担n l担淡i no湛i (Thought is faster than speech) BL: de達 buon ngu短 khi nghe nh旦探ng ng旦担淡i no湛i cha辰m (Tends to daydream with slow speakers) GL: tha湛ch th旦湛c, l旦担淡ng tr旦担湛c, ta辰p h担誰p va淡 ca但n nha辿c 単a湛nh gia湛 ch旦湛ng c旦湛 trong 単au; t狸m ca湛ch hie奪u ca湛c ha淡m y湛 (Challenges, anticipates, mentally summarizes weighs the evidence; listens b/w the line of voice)
- 51. Asking right questions Ho短i ca湛c ca但u ho短i phu淡 h担誰p Ca但u ho短i da誰ng M担短 (Open-ended questions) Ca但u ho短i da誰ng o湛ng (Closed-ended questions) Ca但u ho短i Do淡 (Probe questions)
- 52. Asking right questions You can guess the answer before asking a question. Ba誰n co湛 the奪 単oa湛n 単旦担誰c ca但u tra短 l担淡i tr旦担湛c khi 単a谷t ca但u ho短i Closed-Open-ended questions Da誰ng m担短 ended questions Da誰ng 単o湛ng Explore the breadth and depth of potential information - T狸m hie奪u m旦湛c 単o辰 sa但u ro辰ng cu短a tho但ng tin Require the interviewer to be skilled o淡i ho短i ng旦担淡i pho短ng va叩n pha短i co湛 ky探 na棚ng Yield an economical use of time Tie叩t kie辰m th担淡i gian Provide the opportunity for interviewee to reveal feelings and information Ta誰o c担 ho辰i cho ng旦担淡i 単旦担誰c ho短i bo辰c lo辰 ca短m xu湛c va淡 tho但ng tin Allow the interviewer control over questions and responses Cho phe湛p ng旦担淡i ho短i kie奪m soa湛t 単旦担誰c ca但u ho短i va淡 ca但u tra短 l担淡i Elicit precise, reproducible, reliable data Cho phe湛p thu ca湛c d旦探 lie辰u ch鱈nh xa湛c, 単a湛ng tin ca辰y
- 53. Handling questions effectively X旦短 ly湛 ca湛c ca但u ho短i mo辰t ca湛ch hie辰u qua短 Tham kha短o ba淡i Ky探 Na棚ng Thuye叩t Tr狸nh
- 54. Handling questions effectively Be prepared for questions Anticipate the possible questions Listen carefully, repeat or re-phrase to understand the question clearly Thank the person for the question Keep your answers short and to the point Answer to the whole audience
- 55. Handling questions effectively Dont let any member of the audience monopolize your attention or turn a question in to a debate Respond unemotionally to tough questions If you dont have the answer, dont pretend that you do Say last question! to end the session
- 56. Assertive Quye叩t 単oa湛n Unassertive Ru誰t re淡 Uncoopetative Ba叩t h担誰p ta湛c Coopetative H担誰p ta湛c Competing Tranh 単ua Collaborating Co辰ng ta湛c Compromising Tho短a hie辰p
- 57. CCoommmmuunniiccaattiioonn ssttyylleess CCaa湛湛cc ccuunngg ccaa湛湛cchh ggiiaaoo ttiiee叩叩pp
- 58. Ca湛c phong ca湛ch Communication 1. Tranh 単ua (Competing): Ca湛c be但n 単eu kie但n quye叩t theo 単uo奪i nh旦探ng quyen l担誰i rie但ng, ba叩t cha叩p quyen l担誰i cu短a be但n kia. 2. H担誰p ta湛c (Collaboration): Cu淡ng h担誰p s旦湛c 単i t担湛i nh旦探ng ke叩t qua短 単em la誰i l担誰i 鱈ch chung cho ca短 hai ph鱈a 3. Tra湛nh ne湛 (Avoiding): Xa短y ra khi mo辰t trong hai be但n ch旦a 単旦担誰c thuye叩t phu誰c, ca湛c quyen l担誰i ch旦a ro探 ra淡ng va淡 do 単o湛 va叩n 単e se探 単旦担誰c ta誰m ga湛c la誰i 単e叩n mo辰t d嘆p th鱈ch h担誰p h担n 4. Nha但n nh旦担誰ng (Accommodating): Ta誰m ga湛c quye叩n l担誰i cu短a m狸nh 単e奪 旦u tie但n cho nh旦探ng quan ta但m cu短a be但n kia 5. Tho短a hie辰p (Compromising): Ca短 hai be但n cu淡ng hy sinh mo辰t so叩 quyen l担誰i na淡o 単o湛 単e奪 gi旦探 la誰i ca湛c tho短a hie辰p chung.
- 59. Collaborating Nha竪m t狸m mo辰t gia短i pha湛p chung khi ca湛c quyen l担誰i cu短a ca短 hai be但n 単eu quan tro誰ng kho但ng the奪 nha但n nh旦担誰ng 単旦担誰c Khi co湛 nhu cau ho誰c ho短i, hay kie奪m tra ca湛c gia短 thie叩t cu短a ba誰n, hay tha棚m do淡 quan 単ie奪m cu短a ng旦担淡i kha湛c Ta辰n du誰ng s旦誰 hie奪u bie叩t cu短a 単o叩i ta湛c trong co但ng vie辰c a誰t 単旦担誰c cam ke叩t chung Ta誰o ca湛c quan he辰 ca湛 nha但n
- 60. Competing Khi mo辰t quye叩t 単嘆nh kha奪n ca叩p va淡 c旦担ng quye叩t la淡 so叩ng co淡n Khi nh旦探ng bie辰n pha湛p chuye但n mo但n quan tro誰ng can pha短i 単旦担誰c th旦誰c hie辰n. Nh旦探ng va叩n 単e quan tro誰ng ma淡 ba誰n bie叩t cha辿c la淡 単u湛ng. Ba短o ve辰 ba誰n kho短i nh旦探ng ng旦担淡i hay l担誰i du誰ng s旦誰 nha但n nh旦担誰ng cu短a ng旦担淡i kha湛c
- 61. Avoiding Khi mo辰t va叩n 単e la淡 kho但ng quan tro誰ng, hay ch脱 thoa湛ng qua, hay khi co淡n co湛 ca湛c va叩n 単e kha湛c quan tro誰ng h担n. Khi ba誰n ca短m tha叩y kho湛 hoa谷c kho但ng the奪 thay 単o奪i 単ieu g狸 単o湛 Vd: Thay 単o奪i ch鱈nh sa湛ch cty hay ca湛 t鱈nh cu短a ai Khi nguy c担 thie辰t ha誰i cu短a vie辰c 単o叩i kha湛ng la淡 l担湛n h担n nh旦探ng g狸 co湛 the奪 ga谷t ha湛i 単旦担誰c La淡m nguo辰i 単o叩i thu短 単e奪 duy tr狸 s旦誰 h担誰p ta湛c Khi vie辰c t狸m kie叩m the但m tho但ng tin la淡 co湛 l担誰i h担n mo辰t quye叩t 単嘆nh t旦湛c th狸. Khi nh旦探ng va叩n 単e 単ang tranh ca探i ba辿t nguon t旦淡 nh旦探ng va叩n 単e kha湛c ca棚n ba短n h担n.
- 62. Accommodating Khi ba誰n nha辰n ra la淡 m狸nh sai, khi ba誰n muo叩n ho誰c ho短i hoa谷c to短 ra 単u湛ng m旦誰c. Khi va叩n 単e quan tro誰ng h担n 単o叩i v担湛i be但n kia, va淡 ba誰n muo叩n la淡m mo辰t c旦短 ch脱 単e誰p 単e奪 duy tr狸 mo叩i quan he辰. Xa但y d旦誰ng nen mo湛ng cho nh旦探ng quan he辰 trong t旦担ng lai Khi vie辰c tranh 単ua ch脱 la淡m ca湛c mu誰c tie但u tha叩t ba誰i, v狸 ba誰n b嘆 khuynh la叩n va淡 単ang tha叩t ba誰i. Khi ba誰n nha辰n tha叩y vie辰c gi旦探 g狸n hoa淡 kh鱈 la淡 quan tro誰ng h担n ca短 Giu湛p ca叩p d旦担湛i co湛 c担 ho辰i ho誰c ho短i t旦淡 nh旦探ng tha叩t ba誰i cu短a ho誰.
- 63. Compromising Khi mu誰c tie但u cu探ng quan tro誰ng nh旦ng kho但ng 単a湛ng co湛 the但m nh旦探ng ma但u thua達n hay ca棚ng tha炭ng Khi ca短 hai s旦誰 単o叩i kha湛ng 単eu ma誰nh nh旦ng cu淡ng h旦担湛ng t担湛i mu誰c tie但u chung a誰t mo辰t tho短a hie辰p ta誰m th担淡i cho nh旦探ng va叩n 単e ph旦湛c ta誰p Nha竪m co湛 nh旦探ng gia短i pha湛p th鱈ch h担誰p khi co湛 a湛p l旦誰c th担淡i gian La淡 gia短i pha湛p d旦誰 tr旦探 khi vie辰c h担誰p ta湛c hay ca誰nh tranh kho但ng tha淡nh co但ng
- 64. Self-actualization needs Creativity, Wisdom, Self-realization, Vocation, Fulfillment Esteem needs Self-worth, Uniqueness, Respect, Recognition in Community Love and belongingness needs Affection, Friendship, Ties to Groups Safety needs Personal Confidence, Stability, Protection from Enemies Physiological needs Air, Food, Water, Sleep, Shelter MMaasslloowwss hhiieerraarrcchhyy ooff nneeeeddss
Editor's Notes
- #19: Glassware or Kissing couple?
- #20: Bird or Rabbit ?
- #21: Black & White or other colors ?
- #22: Young Lady or Old Woman ?
- #23: Square or not ?
- #24: Top Down View or Bottom Up ?
- #25: Word or Man ? Word : Liar
- #26: Parallel Lines or not ?
- #28: Trombonist or Young Woman ?
- #30: You see triangle in your mind