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la cr¨¦me Salary Guide

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Morgan McKinley
Morgan McKinley

The document summarizes the office support jobs market in Ireland in 2010 and expected trends for 2011. The permanent jobs market for office support positions remained flat in the first half of 2010 but saw cautious hiring in the second half. Temporary hiring grew steadily in 2010, particularly for administrative, legal, and customer service roles. Pay rates remained largely unchanged in 2010 and are expected to stay stable in 2011, while permanent and temporary hiring is predicted to increase gradually. The document provides salary ranges for various office support roles in Dublin and Cork regions.

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la cr¨¦me Salary Guide
OFFICE SUPPORT CONTENTS. SALES & MARKETING INTRODUCTION 1 MULTILINGUAL TEMPORARY 2 HR & LEGAL PERMANENT 3 MULTILINGUAL 5 TEMPORARY CONTACT US 6
LA CR?ME. INTRODUCTION The permanent jobs market for office The HR function saw a small uplift in hiring support positions remained reasonably flat throughout 2010 compared to the previous in the first half of 2010, with cautious hiring year. Companies are starting to reconsider beginning to be seen in the second half of the role of the HR professional in the the year. business - in previous years this function has been the object of cost cutting programmes. Many employees will have seen their salaries remain stable or decrease slightly The marked increase in temporary hiring over a two year period. in 2009 continued into 2010 with a small year-on-year increase in the number of While companies are showing some temporary employees being offered appetite to hire into support services, permanent roles at the end of an assignment. the increased cost of such hires is being closely scrutinised and the value add of Temporary staff who can demonstrate their these employees to the company¡¯s bottom positive contribution to the business are line needs to be clearly demonstrated best placed to be hired on a permanent before an offer is made. Typically, salaries basis if the current level of cautious optimism on offer are 10% below 2008 levels. continues throughout 2011 within the office support jobs market. Sales professionals who can demonstrate a strong employment history in their CV and a clear understanding of where they can add value to an organisation will be most sought after amongst employers. 1 Visit lacreme.ie or call +353 (0)1 4321 500
LA CR?ME. TEMPORARY The demand for temporary office support Dublin Dublin Cork Cork Regions Regions staff grew steadily in 2010, with the main Low P/H High P/H Low P/H High P/H Low P/H High P/H requirement being at the junior to mid-level for administrators and receptionists. Legal Secretary 13 16 12 15 12 14 Personal Assistant 15 17 12 15 11 12 There was also demand for customer service and legal temporary staff not seen Secretary (3+ Yrs) 13 15 11 14 10 11 since 2008. This was fuelled mainly by Secretary (1-3 Yrs) 11 13 11 13 10 11 increased business activity in the financial Receptionist (3+ Yrs) 12 13 11 13 10 11 services sector in 2010 ¨C particularly due to project work. Receptionist (0-2 Yrs) 10 12 10 12 10 11 Secretary / Receptionist (1-2 Yrs) 11 12 11 13 10 11 Fixed-term contract roles have increased Administrator 11 15 10 14 10 13 mainly across HR and recruitment, which is a positive indicator for the general Data Entry Clerk 10 11 10 11 10 11 hiring market. Customer Service Administrator (3+ Yrs) 12 13 11 13 11 12 Customer Service Administrator (1-3 Yrs) 11 12 10 12 11 11 The coming 12 months will see demand for temporary staff continue in Dublin and Cork Switchboard Operator 11 13 10 12 10 11 with more project work on the horizon and Customer Service Representative 11 13 9 12 10 11 with companies seeing the value in hiring Office Junior 10 11 9 10 10 10 in temporary solutions to cover extended period of leave or holidays. Despite this, pay rates are likely to remain broadly unchanged during the course of 2011. *Figures supplied are hourly candidate rates 2 Visit lacreme.ie or call +353 (0)1 4321 500
LA CR?ME. PERMANENT Gradual growth and optimism entered Dublin Dublin Cork Cork Regions Regions the Dublin permanent office support Low €K High €K Low €K High €K Low €K High €K market in 2010. Many companies downsized their support functions in Executive PA 45 50 30 40 28 32 the downturn. However, they are now Senior PA 35 45 28 38 28 32 finding that any upswing in business activity leads to a requirement for staff Office Manager 35 55 28 38 28 34 on a permanent basis. Secretary (3+ Yrs) 28 38 25 30 23 26 Secretary (1-3Yrs) 24 28 21 27 20 26 Growth in the SME jobs market remained cautious, as with many other job roles Secretary (6Mths ¨C 1 Yr) 20 23 20 22 18 21 in smaller firms, but recruitment in Receptionist (3+ Yrs) 28 35 24 27 22 25 multinationals for permanent office Receptionist (1-2Yrs) 23 26 20 23 20 22 support definitely increased in 2010. Receptionist (0-1Yr) 19 22 20 22 20 22 Demand was predominantly for Admin 20 35 20 32 20 23 experienced executive assistants, Sales Admin 23 30 23 30 22 23 office managers and senior administrators. HR Admin 24 32 23 30 20 23 A gradual growth trend is expected Data Entry 19 24 19 22 20 23 over the next 12 months. Customer Service Rep (3+ Yrs) 25 30 23 30 22 24 Purchasing Admin / Shipping Clerk 27 32 25 30 22 24 Document Controller 25 32 25 30 22 24 Clerical Assistant 21 25 19 26 22 24 Customer Service w / languages 22 30 23 26 23 29 3 Visit lacreme.ie or call +353 (0)1 4321 500
LA CR?ME. PERMANENT (Cont¡¯d) Dublin Dublin Cork Cork Regions Regions The jobs market for sales & marketing Low €K High €K Low €K High €K Low €K High €K positions showed tentative signs of growth in 2010 with demand for experienced and HR Officer 30 38 30 38 30 38 talented business developers and sales HR Generalist 38 50 38 50 38 48 people across all sectors. HR Manager 50 75 50 75 50 75 The permanent office support legal market Marketing Assistant 23 30 23 30 24 26 is experiencing a very small upswing as Marketing Executive 30 45 30 40 26 34 legal firms have restructured their businesses out of conveyancing and into Marketing Manager 45 85 45 70 40 60 insolvency, insurance, defence and Telesales Rep 22 28 20 30 22 27 commercial litigation. This trend is expected to continue through 2011 with a Field Sales Executive 30 40 28 40 24 40 consequent rise in salaries for specialist Account Manager 28 45 28 40 24 40 legal skill sets. Key Account Manager 45 60 35 55 35 50 Some uplift in pay levels has been seen in Sales Manager 45 65 45 60 40 40 the area of human resources with demand Legal Secretary (5+ Yrs) 35 40 28 35 n/a n/a for more specialist skill sets, specifically Legal Secretary (3¨C5 Yrs) 30 35 25 30 n/a n/a change management and industrial relations, on the increase. Legal Secretary (1¨C3 Yrs) 22 30 20 25 n/a n/a Legal Executive 28 40 28 35 28 35 Legal Administrator 20 26 n/a n/a n/a n/a Junior Legal Executive 20 26 n/a n/a n/a n/a Junior Legal Secretary 18 22 18 20 n/a n/a 4 Visit lacreme.ie or call +353 (0)1 4321 500
LA CR?ME. MULTILINGUAL The market for job opportunities for those with Dublin Dublin Cork Cork Regions Regions multiple language skills remains buoyant in Low €K High €K Low €K High €K Low €K High €K Dublin and Cork, with huge demand for talented professionals with experience in the areas of Customer Services (0-2 Yrs) 22 24 20 24 20 24 business-to-business customer service, order Customer Services (2-4 Yrs) 24 26 23 27 23 27 management, technical support and sales to work for multinational companies. Customer Services (4+Yrs) 26 30 25 30 24 29 Customer Services Team Leader 30 35 30 35 28 30 The most sought after languages are Dutch, Customer Services Manager 35 45 35 50 35 45 Flemish, French, German and Nordic languages. Fluency in English remains Internal Sales with a language 30 34 30 34 27 29 essential, but clients are increasingly looking for Account Management with a language 35 37 30 37 30 36 tri-lingual professionals to cover more than one Order Management with a language 25 35 25 37 27 35 region. Administrator with a language 22 28 22 28 24 29 Within Dublin, salaries have remained stable, although multinationals able to offer attractive benefits packages coupled with good work/life balance are in the best position to attract the top talent. The jobs market in Cork for multilingual candidates has seen some upward pressure on salaries as a result of competition for the best staff. Many companies also introduced additional bonuses and relocation packages to attract candidates from across Ireland, as well as from abroad. The market is expected to see continued growth into 2011. 5 Visit lacreme.ie or call +353 (0)1 4321 500
LA CR?ME CONTACT US Cork 6 Lapps Quay, Cork. Kilkenny Tel: 021 2300301 9 Ormonde Court, Ormonde road, Dublin Kilkenny Connaught House, Tel: 056 772 0383 Number One Burlington Rd, Dublin 4 Limerick Tel: 01 4321500 98 Henry Street Limerick Dublin West Tel: 061 430939 Unit D Block 2B, Exchange Hall, Waterford Belgard Square North, 4th Floor, Wallace House, Tallaght, Maritana Gate, Dublin 24 Canada Street, Tel: 01 4270101 Waterford Tel: 051 309651 Dublin South Suite 11 Block D, The Cube Offices, Beacon South Quarter, Sandyford, Dublin 18 Tel: 01 2973939 6 Visit lacreme.ie or call +353 (0)1 4321 500

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la cr¨¦me Salary Guide

  • 2. OFFICE SUPPORT CONTENTS. SALES & MARKETING INTRODUCTION 1 MULTILINGUAL TEMPORARY 2 HR & LEGAL PERMANENT 3 MULTILINGUAL 5 TEMPORARY CONTACT US 6
  • 3. LA CR?ME. INTRODUCTION The permanent jobs market for office The HR function saw a small uplift in hiring support positions remained reasonably flat throughout 2010 compared to the previous in the first half of 2010, with cautious hiring year. Companies are starting to reconsider beginning to be seen in the second half of the role of the HR professional in the the year. business - in previous years this function has been the object of cost cutting programmes. Many employees will have seen their salaries remain stable or decrease slightly The marked increase in temporary hiring over a two year period. in 2009 continued into 2010 with a small year-on-year increase in the number of While companies are showing some temporary employees being offered appetite to hire into support services, permanent roles at the end of an assignment. the increased cost of such hires is being closely scrutinised and the value add of Temporary staff who can demonstrate their these employees to the company¡¯s bottom positive contribution to the business are line needs to be clearly demonstrated best placed to be hired on a permanent before an offer is made. Typically, salaries basis if the current level of cautious optimism on offer are 10% below 2008 levels. continues throughout 2011 within the office support jobs market. Sales professionals who can demonstrate a strong employment history in their CV and a clear understanding of where they can add value to an organisation will be most sought after amongst employers. 1 Visit lacreme.ie or call +353 (0)1 4321 500
  • 4. LA CR?ME. TEMPORARY The demand for temporary office support Dublin Dublin Cork Cork Regions Regions staff grew steadily in 2010, with the main Low P/H High P/H Low P/H High P/H Low P/H High P/H requirement being at the junior to mid-level for administrators and receptionists. Legal Secretary 13 16 12 15 12 14 Personal Assistant 15 17 12 15 11 12 There was also demand for customer service and legal temporary staff not seen Secretary (3+ Yrs) 13 15 11 14 10 11 since 2008. This was fuelled mainly by Secretary (1-3 Yrs) 11 13 11 13 10 11 increased business activity in the financial Receptionist (3+ Yrs) 12 13 11 13 10 11 services sector in 2010 ¨C particularly due to project work. Receptionist (0-2 Yrs) 10 12 10 12 10 11 Secretary / Receptionist (1-2 Yrs) 11 12 11 13 10 11 Fixed-term contract roles have increased Administrator 11 15 10 14 10 13 mainly across HR and recruitment, which is a positive indicator for the general Data Entry Clerk 10 11 10 11 10 11 hiring market. Customer Service Administrator (3+ Yrs) 12 13 11 13 11 12 Customer Service Administrator (1-3 Yrs) 11 12 10 12 11 11 The coming 12 months will see demand for temporary staff continue in Dublin and Cork Switchboard Operator 11 13 10 12 10 11 with more project work on the horizon and Customer Service Representative 11 13 9 12 10 11 with companies seeing the value in hiring Office Junior 10 11 9 10 10 10 in temporary solutions to cover extended period of leave or holidays. Despite this, pay rates are likely to remain broadly unchanged during the course of 2011. *Figures supplied are hourly candidate rates 2 Visit lacreme.ie or call +353 (0)1 4321 500
  • 5. LA CR?ME. PERMANENT Gradual growth and optimism entered Dublin Dublin Cork Cork Regions Regions the Dublin permanent office support Low €K High €K Low €K High €K Low €K High €K market in 2010. Many companies downsized their support functions in Executive PA 45 50 30 40 28 32 the downturn. However, they are now Senior PA 35 45 28 38 28 32 finding that any upswing in business activity leads to a requirement for staff Office Manager 35 55 28 38 28 34 on a permanent basis. Secretary (3+ Yrs) 28 38 25 30 23 26 Secretary (1-3Yrs) 24 28 21 27 20 26 Growth in the SME jobs market remained cautious, as with many other job roles Secretary (6Mths ¨C 1 Yr) 20 23 20 22 18 21 in smaller firms, but recruitment in Receptionist (3+ Yrs) 28 35 24 27 22 25 multinationals for permanent office Receptionist (1-2Yrs) 23 26 20 23 20 22 support definitely increased in 2010. Receptionist (0-1Yr) 19 22 20 22 20 22 Demand was predominantly for Admin 20 35 20 32 20 23 experienced executive assistants, Sales Admin 23 30 23 30 22 23 office managers and senior administrators. HR Admin 24 32 23 30 20 23 A gradual growth trend is expected Data Entry 19 24 19 22 20 23 over the next 12 months. Customer Service Rep (3+ Yrs) 25 30 23 30 22 24 Purchasing Admin / Shipping Clerk 27 32 25 30 22 24 Document Controller 25 32 25 30 22 24 Clerical Assistant 21 25 19 26 22 24 Customer Service w / languages 22 30 23 26 23 29 3 Visit lacreme.ie or call +353 (0)1 4321 500
  • 6. LA CR?ME. PERMANENT (Cont¡¯d) Dublin Dublin Cork Cork Regions Regions The jobs market for sales & marketing Low €K High €K Low €K High €K Low €K High €K positions showed tentative signs of growth in 2010 with demand for experienced and HR Officer 30 38 30 38 30 38 talented business developers and sales HR Generalist 38 50 38 50 38 48 people across all sectors. HR Manager 50 75 50 75 50 75 The permanent office support legal market Marketing Assistant 23 30 23 30 24 26 is experiencing a very small upswing as Marketing Executive 30 45 30 40 26 34 legal firms have restructured their businesses out of conveyancing and into Marketing Manager 45 85 45 70 40 60 insolvency, insurance, defence and Telesales Rep 22 28 20 30 22 27 commercial litigation. This trend is expected to continue through 2011 with a Field Sales Executive 30 40 28 40 24 40 consequent rise in salaries for specialist Account Manager 28 45 28 40 24 40 legal skill sets. Key Account Manager 45 60 35 55 35 50 Some uplift in pay levels has been seen in Sales Manager 45 65 45 60 40 40 the area of human resources with demand Legal Secretary (5+ Yrs) 35 40 28 35 n/a n/a for more specialist skill sets, specifically Legal Secretary (3¨C5 Yrs) 30 35 25 30 n/a n/a change management and industrial relations, on the increase. Legal Secretary (1¨C3 Yrs) 22 30 20 25 n/a n/a Legal Executive 28 40 28 35 28 35 Legal Administrator 20 26 n/a n/a n/a n/a Junior Legal Executive 20 26 n/a n/a n/a n/a Junior Legal Secretary 18 22 18 20 n/a n/a 4 Visit lacreme.ie or call +353 (0)1 4321 500
  • 7. LA CR?ME. MULTILINGUAL The market for job opportunities for those with Dublin Dublin Cork Cork Regions Regions multiple language skills remains buoyant in Low €K High €K Low €K High €K Low €K High €K Dublin and Cork, with huge demand for talented professionals with experience in the areas of Customer Services (0-2 Yrs) 22 24 20 24 20 24 business-to-business customer service, order Customer Services (2-4 Yrs) 24 26 23 27 23 27 management, technical support and sales to work for multinational companies. Customer Services (4+Yrs) 26 30 25 30 24 29 Customer Services Team Leader 30 35 30 35 28 30 The most sought after languages are Dutch, Customer Services Manager 35 45 35 50 35 45 Flemish, French, German and Nordic languages. Fluency in English remains Internal Sales with a language 30 34 30 34 27 29 essential, but clients are increasingly looking for Account Management with a language 35 37 30 37 30 36 tri-lingual professionals to cover more than one Order Management with a language 25 35 25 37 27 35 region. Administrator with a language 22 28 22 28 24 29 Within Dublin, salaries have remained stable, although multinationals able to offer attractive benefits packages coupled with good work/life balance are in the best position to attract the top talent. The jobs market in Cork for multilingual candidates has seen some upward pressure on salaries as a result of competition for the best staff. Many companies also introduced additional bonuses and relocation packages to attract candidates from across Ireland, as well as from abroad. The market is expected to see continued growth into 2011. 5 Visit lacreme.ie or call +353 (0)1 4321 500
  • 8. LA CR?ME CONTACT US Cork 6 Lapps Quay, Cork. Kilkenny Tel: 021 2300301 9 Ormonde Court, Ormonde road, Dublin Kilkenny Connaught House, Tel: 056 772 0383 Number One Burlington Rd, Dublin 4 Limerick Tel: 01 4321500 98 Henry Street Limerick Dublin West Tel: 061 430939 Unit D Block 2B, Exchange Hall, Waterford Belgard Square North, 4th Floor, Wallace House, Tallaght, Maritana Gate, Dublin 24 Canada Street, Tel: 01 4270101 Waterford Tel: 051 309651 Dublin South Suite 11 Block D, The Cube Offices, Beacon South Quarter, Sandyford, Dublin 18 Tel: 01 2973939 6 Visit lacreme.ie or call +353 (0)1 4321 500