ºÝºÝߣ

ºÝºÝߣShare a Scribd company logo
Organizational Diagnosis




         Yogi Suwarno
   The 2011 NIPA Action Plan
Goal of The Project
  The Goal
                • To identify current organizational
                  needs as well as its potential
 Background
                  resources
Outcome & KPI
 References
                • To diagnose its root of problems
 Instruments    • To design its future organizational
 TIC & Steps      structure and prospective
 AP in Detail
Background
  The Goal
                • The organizational structure of National
                  institute of Public Administration has been
 Background       changed for several times since its
                  establishment in 1967. The last form has
Outcome & KPI     been used for more than a decade.
 References
                • As the new-growing needs from both
                  internal and external stakeholders, as well
 Instruments      as dynamic environments of NIPA’s tasks
 TIC & Steps      today, the adjustment of the NIPA’s
 AP in Detail     organization is inevitable. As a result, NIPA
                  should also maintain its resources to
                  determine its future prospective.
Map of NIPA’s Function
  The Goal


 Background
                                        Head

Outcome & KPI
 References                 General
 Instruments                Affairs
 TIC & Steps
 AP in Detail    Training             Research      School of
                Functions             Functions   Administration
Current NIPA’s Organizational
                                      Structure
                                                                     Kepala LAN


                                                                                                    Sekretaris
                                                                                                     Utama




                                                                                 Biro Perencanaan                Biro Umum



                                                                       Deputi Litbang
                    Deputi Bid. Kajian       Deputi Bid, Kajian                                 Deputi Bidang                Deputi Bidang
                                                                        Administrasi
                  Kinerja Kelembagaan       Manjemen Kebijakan                                 Pembinaan Diklat
                                                                     Pembangunan dan                                         Diklat SPIMNAS
                          & SDA               dan Pelayanan                                       Aparatur
                                                                        Otomasi AN



                           Kajian Kinerja         Kajian Manajemen       Kajian Administrasi
                                                                                                      Dir. Widyaiswara            Kepemimpinan
                           Kelembagaan                 Kebijakan            Internasional




                           Kajian Kajian          Kajian Manajemen
                                                                               SIOAN                   Dir. Kurikulum                 TMKP
                               SDA                    Pelayanan




                           Kajian Otoda                                      Kajian HAN




PKP2A
 PKP2A   PKP2A
           STIA                                                                                                                                  5
Proposed Structure from Top Mgt

                                                                     Kepala LAN


                                                                                                                  Sekretaris
                                                                                                                   Utama




                                                                                                         Biro Humas,Informasi
                                                                                 Biro Perencanaan                                               Biro Umum
                                                                                                             dan Kerjasama



                                                                       Deputi Litbang
                    Deputi Bid. Kajian       Deputi Bid, Kajian                                 Deputi Bidang                  Deputi Bidang
                                                                        Administrasi
                  Kinerja Kelembagaan       Manjemen Kebijakan                                 Pembinaan Diklat
                                                                     Pembangunan dan                                           Diklat SPIMNAS
                          & SDA               dan Pelayanan                                       Aparatur
                                                                        Otomasi AN



                           Kajian Kinerja         Kajian Manajemen       Kajian Administrasi
                                                                                                    Dir. Widyaiswara                Kepemimpinan
                           Kelembagaan                 Kebijakan            Internasional




                           Kajian Kajian          Kajian Manajemen
                                                                               SIOAN                 Dir. Kurikulum                     TMKP
                               SDA                     Pelayanan



                                                                               Kajian
                                                 Kajian Hukum Adm.                                  Dir. Penjaminan
                           Kajian Otoda                                    Pemberdayaan                                              Diklat Khusus
                                                       Negara                                            Mutu
                                                                            Masyarakat




PKP2A
 PKP2A   PKP2A
           STIA                                                                                                                                             6
The Goal
                         Outcome
 Background


Outcome & KPI   Organizational analysis result

 References
 Instruments                 KPI
 TIC & Steps
 AP in Detail
                Availability of diagnosis result
                      (recommendation)
McKinsey Seven S’s
  The Goal
 Background
                            Structure
Outcome & KPI

                 Strategy               Systems
 References

                            Shared
 Instruments                 Value
 TIC & Steps
                  Skills                 Style
 AP in Detail

                              Staff
Instruments
  The Goal
 Background
Outcome & KPI
                                        OCAI
                    Self-
 References     Assessment
                 Inrtument
                (Johnston)

 Instruments
                             Organizational
                             Commitment
 TIC & Steps
 AP in Detail




                     Structure
Instruments
  The Goal
 Background
                                       Social
Outcome & KPI              Clan
                                      Relation
 References
                                       More
                         Adhocracy
 Instruments                         Innovative
                OCAI
                                        Wider
                          Market
 TIC & Steps                         Stakeholder
 AP in Detail
                                         Less
                         Hierarchy
                                     Hierarchical
Team In Charge
  The Goal
 Background     • Committee
Outcome & KPI
                • Experts of
 References
                  – Organizational Diagnosis
 Instruments
                  – Human Resource Management
 TIC & Steps


 AP in Detail
Steps to Do
  The Goal
 Background
Outcome & KPI
 References
 Instruments
                                            Primary &
                              Developing                                 Public
                                            Secondary    Conducting
                Preparation   Instrument                               Expose &
                                               Data       Analysis
 TIC & Steps                  of Analysis                             Final Touch
                                            Collection


 AP in Detail
Unit Task 1: Preparation
  The Goal
 Background     • Setting up the Operational
Outcome & KPI     Committee
 References
                • Establishing the Committee
 Instruments
                  Timetable and targets
 TIC & Steps
                • Identifying & collecting the
                  availability of resources (human, IT,
  Detail AP       financial, and network)
Person in      Due     Schedule
        Step                 Detailed plan
                                                      charge      date   I          II
         What                     How                  Who       When 1 2 3 4 1 2 3 4
Setting up the        Making a list of potential   General      3rd week
Operational           human resources to be        Bureau
Committee             chosen, then assigning
                      chosen ones to be member
                      of the team
Establishing the      Making official decision,    General      1st week
Committee Timetable including to inform all of     Bureau
and targets           member team about their
                      task, timetable and target
Identifying &         Providing resources to       General      1st week
collecting the        support the team, and        Bureau
availability of       make them workable
resources (human, IT,
financial, and
network)
KPI
  The Goal
 Background     • Team in charge is established
Outcome & KPI
                • Timetable and target is set up
 References
 Instruments
                • Supporting resources is provided
 TIC & Steps




  Detail AP
Unit Task 2: Developing
                     Analysis Instruments
  The Goal
 Background     • Identifying several experts on
Outcome & KPI
                  organizational analysis
 References
                • Inviting selected experts on
                  organizational analysis to have focus
 Instruments
                  group discussion
 TIC & Steps    • Drafting instruments of analysis based
                  on end-result of the discussion
                • Validating those instruments through
  Detail AP       test-case
                • Determining final-instruments
Person in     Due           Schedule
       Step                Detailed plan
                                                   charge      date      II      III     IV
       What                      How                Who        When   1 2 3 4 1 2 3 4 1 2 3 4
Identifying several   Making a list of potential Team         2nd
experts on            experts of organizational               week
organizational        diagnosis from both
analysis              internal and external
                      organization
Inviting selected     Inviting the experts to    Team         2nd
experts on            discuss proper                          week
organizational        instruments of analysis in
analysis to have      two or three forums of
focus group           discussion
discussion
Drafting              Drafting instruments of    Team         1st
instruments of        analysis based on end-                  week
analysis based on     result of the discussion
end-result of the     into questionnaires and
discussion            interview guidance
Validating those      Doing some test-cases in   Team         3rd
instruments           selected unit of                        week
through test-case     organization
Determining final-    Finalizing questionnaire   Team         4th
instruments           and interview guidance                  week
KPI
  The Goal
 Background     • Selected experts is invited to
Outcome & KPI     discuss the instruments of analysis
 References
                • Provisional instruments of analysis
 Instruments
                  is determined
 TIC & Steps
                • Instruments of analysis is
                  tested/validated
  Detail AP
                • Instruments of analysis is
                  determined
Unit Task 3: Collecting Primary
                     and Secondary Data
  The Goal
 Background     • Inviting selected key informants
Outcome & KPI
                  representing each organizational functions
 References
                • Carrying out small discussion on certain
                  topics, primarily on organizational issues
 Instruments
                • Questionnaire distributed to selected units
 TIC & Steps
                  representing each core function of LAN
                • Interviews with selected informants
                • Collecting supporting data and
  Detail AP
                  information on organizational area
Person in                        Schedule
          Step                      Detailed plan                           Due date
                                                                 charge                     V           VI  VII
           What                          How                      Who          When    1   2 3   4 1 2 3 4 1
Inviting selected key    Defining number of units to be       Team          1st week
informants representing observed, then Inviting selected
each organizational unit key informants representing each
                         organizational unit
Carrying out small       Serial discussions carried out       Team          4th week
discussion on certain    involving each representatives to
topics, primarily on     discuss organizational issues in
organizational issues    their own unit
Questionnaire                 Distributing questionnaire to   Team          3rd week
distributed to selected       selected units representing
units representing each       each core function of NIPA.
core function of LAN          Collecting questionnaire
                              back
Interviews with selected Doing some interviews with           Team          4rd week
informants               selected key informants,
                         primarily with key leaders and
                         key organizational members
Collecting supporting         Informing representing-units    Team          1st week
data and information on       to provide relevant data.
organizational area           Visiting each representing
                              units to collect data.
KPI
  The Goal
 Background     • List of respondents/informants
Outcome & KPI     representing each organizational
 References       unit
 Instruments    • Summary of Discussion particularly
 TIC & Steps      on organizational issues
                • Questionnaires is distributed
  Detail AP
                • Interviews with key informants is
                  carried out
                • Secondary data is collected
Unit Task 4: Conducting
                            Analysis
  The Goal
 Background     • Scanning data and selecting
Outcome & KPI
                  appropriate information for analysis
                  purposes
 References
                • Translating data into useful
 Instruments
                  information
 TIC & Steps    • Analyzing them based on agreed-
                  instruments
                • Providing temporary analysis result
  Detail AP
                • Putting temporary analysis into a
                  written-draft of analysis
Person in                  Schedule
        Step                 Detailed plan                      Due date
                                                     charge                   VII     VIII
         What                     How                 Who        When      1 2 3 4 1 2 3 4
Scanning data and        Grouping data into       Team          2nd week
selecting appropriate    certain categories
information for          Scanning and selecting
analysis purposes        which data will be used
Translating data into    Selected data is           Team        2nd week
useful information       translated into useful
                         information.
                         Pinpointing each key
                         information to support
                         each questionnaire in
                         the analysis process.
Analyzing them based Analyzing those secondary Team             1st week
on agreed-           and primary data
instruments
Providing temporary Providing temporary             Team        2nd week
analysis result      analysis result
Putting temporary    Narrating those analysis       Team        3rd week
analysis into a      result into a written-draft of
written-draft of     analysis
analysis
KPI
  The Goal
 Background     • Data being grouped into certain
Outcome & KPI     categories
 References
                • Selected data to be used
 Instruments

 TIC & Steps
                • Useful information
                • Analysis result
  Detail AP
                • Draft of analysis result
Unit Task 5: Public Expose and
                          Final Touch
  The Goal
 Background     • Inviting public to an open expose of
Outcome & KPI
                  NIPA’s organizational analysis
 References
                • Presenting the result of organizational
                  analysis
 Instruments
                • Having some responses and feed-back
 TIC & Steps      from the audience
                • Making some improvements based on
                  expose
  Detail AP
                • Reporting the result of organizational
                  analysis to the NIPA’s B/R team to be
                  followed-up by necessary actions
Person in     Due      Schedule
          Step                      Detailed plan
                                                                   charge      date VIII      IX
          What                          How                         Who        When 4 1 2 3 4
Inviting public to an       Preparing draft of analysis         Team &        4rd
open expose of LAN’s        Making invitation to all            General       week
organizational analysis     organizational member to            Bureau
                            attend the public expose
Presenting the result of    Carrying out public expose          General       1st
organizational analysis     Presenting analysis result          Bureau &      week
                            Q&A                                 Team
Having some responses Collecting responses and feed back        Team          1st
and feed-back from the from the audiences/participants                        week
audience
Making some              Making some improvements based         Team          2nd
improvements based on on expose result                                        week
expose
Reporting the result of     Preparing final draft of analysis   Team          4th
organizational analysis     Applying for ISSN                                 week
to the LAN’s B/R team       Publishing the draft
to be followed-up by        Reporting the result of
necessary actions           organizational analysis to the
                            LAN’s B/R team to be followed-
                            up by necessary actions
KPI
  The Goal
 Background     • Public expose invitation is distributed
Outcome & KPI   • Public expose is carried out
 References
                • Some responses and feed back are
 Instruments
                  collected
 TIC & Steps
                • Draft of analysis is improved
                • Analysis result is published officially
  Detail AP
                • Analysis result is reported to NIPA’s
                  B/R team
Change Management
  The Goal
                No    Expected Obstacles         Alternative Ways/ Solutions
 Background
                1    Reluctance of its        1. Developing awareness of
Outcome & KPI        internal organization       change through organizational
                     members to change           members.
 References
                                              2. Instruments of analysis should
 Instruments                                     address real needs/problems of
                                                 organization
 TIC & Steps                                  3. Establishing good
                                                 communication and internal
                                                 relations
                                              4. Observing proper respondents,
  Detail AP                                      in the right time and right place.
                2    Periodic diagnosis and   Diagnosis should be conducted
                     similar studies may      periodically within enough time
                     make the                 range
                     organizational
                     members browned off
Lan yogi-nipa’s organizational analysis

More Related Content

Lan yogi-nipa’s organizational analysis

  • 1. Organizational Diagnosis Yogi Suwarno The 2011 NIPA Action Plan
  • 2. Goal of The Project The Goal • To identify current organizational needs as well as its potential Background resources Outcome & KPI References • To diagnose its root of problems Instruments • To design its future organizational TIC & Steps structure and prospective AP in Detail
  • 3. Background The Goal • The organizational structure of National institute of Public Administration has been Background changed for several times since its establishment in 1967. The last form has Outcome & KPI been used for more than a decade. References • As the new-growing needs from both internal and external stakeholders, as well Instruments as dynamic environments of NIPA’s tasks TIC & Steps today, the adjustment of the NIPA’s AP in Detail organization is inevitable. As a result, NIPA should also maintain its resources to determine its future prospective.
  • 4. Map of NIPA’s Function The Goal Background Head Outcome & KPI References General Instruments Affairs TIC & Steps AP in Detail Training Research School of Functions Functions Administration
  • 5. Current NIPA’s Organizational Structure Kepala LAN Sekretaris Utama Biro Perencanaan Biro Umum Deputi Litbang Deputi Bid. Kajian Deputi Bid, Kajian Deputi Bidang Deputi Bidang Administrasi Kinerja Kelembagaan Manjemen Kebijakan Pembinaan Diklat Pembangunan dan Diklat SPIMNAS & SDA dan Pelayanan Aparatur Otomasi AN Kajian Kinerja Kajian Manajemen Kajian Administrasi Dir. Widyaiswara Kepemimpinan Kelembagaan Kebijakan Internasional Kajian Kajian Kajian Manajemen SIOAN Dir. Kurikulum TMKP SDA Pelayanan Kajian Otoda Kajian HAN PKP2A PKP2A PKP2A STIA 5
  • 6. Proposed Structure from Top Mgt Kepala LAN Sekretaris Utama Biro Humas,Informasi Biro Perencanaan Biro Umum dan Kerjasama Deputi Litbang Deputi Bid. Kajian Deputi Bid, Kajian Deputi Bidang Deputi Bidang Administrasi Kinerja Kelembagaan Manjemen Kebijakan Pembinaan Diklat Pembangunan dan Diklat SPIMNAS & SDA dan Pelayanan Aparatur Otomasi AN Kajian Kinerja Kajian Manajemen Kajian Administrasi Dir. Widyaiswara Kepemimpinan Kelembagaan Kebijakan Internasional Kajian Kajian Kajian Manajemen SIOAN Dir. Kurikulum TMKP SDA Pelayanan Kajian Kajian Hukum Adm. Dir. Penjaminan Kajian Otoda Pemberdayaan Diklat Khusus Negara Mutu Masyarakat PKP2A PKP2A PKP2A STIA 6
  • 7. The Goal Outcome Background Outcome & KPI Organizational analysis result References Instruments KPI TIC & Steps AP in Detail Availability of diagnosis result (recommendation)
  • 8. McKinsey Seven S’s The Goal Background Structure Outcome & KPI Strategy Systems References Shared Instruments Value TIC & Steps Skills Style AP in Detail Staff
  • 9. Instruments The Goal Background Outcome & KPI OCAI Self- References Assessment Inrtument (Johnston) Instruments Organizational Commitment TIC & Steps AP in Detail Structure
  • 10. Instruments The Goal Background Social Outcome & KPI Clan Relation References More Adhocracy Instruments Innovative OCAI Wider Market TIC & Steps Stakeholder AP in Detail Less Hierarchy Hierarchical
  • 11. Team In Charge The Goal Background • Committee Outcome & KPI • Experts of References – Organizational Diagnosis Instruments – Human Resource Management TIC & Steps AP in Detail
  • 12. Steps to Do The Goal Background Outcome & KPI References Instruments Primary & Developing Public Secondary Conducting Preparation Instrument Expose & Data Analysis TIC & Steps of Analysis Final Touch Collection AP in Detail
  • 13. Unit Task 1: Preparation The Goal Background • Setting up the Operational Outcome & KPI Committee References • Establishing the Committee Instruments Timetable and targets TIC & Steps • Identifying & collecting the availability of resources (human, IT, Detail AP financial, and network)
  • 14. Person in Due Schedule Step Detailed plan charge date I II What How Who When 1 2 3 4 1 2 3 4 Setting up the Making a list of potential General 3rd week Operational human resources to be Bureau Committee chosen, then assigning chosen ones to be member of the team Establishing the Making official decision, General 1st week Committee Timetable including to inform all of Bureau and targets member team about their task, timetable and target Identifying & Providing resources to General 1st week collecting the support the team, and Bureau availability of make them workable resources (human, IT, financial, and network)
  • 15. KPI The Goal Background • Team in charge is established Outcome & KPI • Timetable and target is set up References Instruments • Supporting resources is provided TIC & Steps Detail AP
  • 16. Unit Task 2: Developing Analysis Instruments The Goal Background • Identifying several experts on Outcome & KPI organizational analysis References • Inviting selected experts on organizational analysis to have focus Instruments group discussion TIC & Steps • Drafting instruments of analysis based on end-result of the discussion • Validating those instruments through Detail AP test-case • Determining final-instruments
  • 17. Person in Due Schedule Step Detailed plan charge date II III IV What How Who When 1 2 3 4 1 2 3 4 1 2 3 4 Identifying several Making a list of potential Team 2nd experts on experts of organizational week organizational diagnosis from both analysis internal and external organization Inviting selected Inviting the experts to Team 2nd experts on discuss proper week organizational instruments of analysis in analysis to have two or three forums of focus group discussion discussion Drafting Drafting instruments of Team 1st instruments of analysis based on end- week analysis based on result of the discussion end-result of the into questionnaires and discussion interview guidance Validating those Doing some test-cases in Team 3rd instruments selected unit of week through test-case organization Determining final- Finalizing questionnaire Team 4th instruments and interview guidance week
  • 18. KPI The Goal Background • Selected experts is invited to Outcome & KPI discuss the instruments of analysis References • Provisional instruments of analysis Instruments is determined TIC & Steps • Instruments of analysis is tested/validated Detail AP • Instruments of analysis is determined
  • 19. Unit Task 3: Collecting Primary and Secondary Data The Goal Background • Inviting selected key informants Outcome & KPI representing each organizational functions References • Carrying out small discussion on certain topics, primarily on organizational issues Instruments • Questionnaire distributed to selected units TIC & Steps representing each core function of LAN • Interviews with selected informants • Collecting supporting data and Detail AP information on organizational area
  • 20. Person in Schedule Step Detailed plan Due date charge V VI VII What How Who When 1 2 3 4 1 2 3 4 1 Inviting selected key Defining number of units to be Team 1st week informants representing observed, then Inviting selected each organizational unit key informants representing each organizational unit Carrying out small Serial discussions carried out Team 4th week discussion on certain involving each representatives to topics, primarily on discuss organizational issues in organizational issues their own unit Questionnaire Distributing questionnaire to Team 3rd week distributed to selected selected units representing units representing each each core function of NIPA. core function of LAN Collecting questionnaire back Interviews with selected Doing some interviews with Team 4rd week informants selected key informants, primarily with key leaders and key organizational members Collecting supporting Informing representing-units Team 1st week data and information on to provide relevant data. organizational area Visiting each representing units to collect data.
  • 21. KPI The Goal Background • List of respondents/informants Outcome & KPI representing each organizational References unit Instruments • Summary of Discussion particularly TIC & Steps on organizational issues • Questionnaires is distributed Detail AP • Interviews with key informants is carried out • Secondary data is collected
  • 22. Unit Task 4: Conducting Analysis The Goal Background • Scanning data and selecting Outcome & KPI appropriate information for analysis purposes References • Translating data into useful Instruments information TIC & Steps • Analyzing them based on agreed- instruments • Providing temporary analysis result Detail AP • Putting temporary analysis into a written-draft of analysis
  • 23. Person in Schedule Step Detailed plan Due date charge VII VIII What How Who When 1 2 3 4 1 2 3 4 Scanning data and Grouping data into Team 2nd week selecting appropriate certain categories information for Scanning and selecting analysis purposes which data will be used Translating data into Selected data is Team 2nd week useful information translated into useful information. Pinpointing each key information to support each questionnaire in the analysis process. Analyzing them based Analyzing those secondary Team 1st week on agreed- and primary data instruments Providing temporary Providing temporary Team 2nd week analysis result analysis result Putting temporary Narrating those analysis Team 3rd week analysis into a result into a written-draft of written-draft of analysis analysis
  • 24. KPI The Goal Background • Data being grouped into certain Outcome & KPI categories References • Selected data to be used Instruments TIC & Steps • Useful information • Analysis result Detail AP • Draft of analysis result
  • 25. Unit Task 5: Public Expose and Final Touch The Goal Background • Inviting public to an open expose of Outcome & KPI NIPA’s organizational analysis References • Presenting the result of organizational analysis Instruments • Having some responses and feed-back TIC & Steps from the audience • Making some improvements based on expose Detail AP • Reporting the result of organizational analysis to the NIPA’s B/R team to be followed-up by necessary actions
  • 26. Person in Due Schedule Step Detailed plan charge date VIII IX What How Who When 4 1 2 3 4 Inviting public to an Preparing draft of analysis Team & 4rd open expose of LAN’s Making invitation to all General week organizational analysis organizational member to Bureau attend the public expose Presenting the result of Carrying out public expose General 1st organizational analysis Presenting analysis result Bureau & week Q&A Team Having some responses Collecting responses and feed back Team 1st and feed-back from the from the audiences/participants week audience Making some Making some improvements based Team 2nd improvements based on on expose result week expose Reporting the result of Preparing final draft of analysis Team 4th organizational analysis Applying for ISSN week to the LAN’s B/R team Publishing the draft to be followed-up by Reporting the result of necessary actions organizational analysis to the LAN’s B/R team to be followed- up by necessary actions
  • 27. KPI The Goal Background • Public expose invitation is distributed Outcome & KPI • Public expose is carried out References • Some responses and feed back are Instruments collected TIC & Steps • Draft of analysis is improved • Analysis result is published officially Detail AP • Analysis result is reported to NIPA’s B/R team
  • 28. Change Management The Goal No Expected Obstacles Alternative Ways/ Solutions Background 1 Reluctance of its 1. Developing awareness of Outcome & KPI internal organization change through organizational members to change members. References 2. Instruments of analysis should Instruments address real needs/problems of organization TIC & Steps 3. Establishing good communication and internal relations 4. Observing proper respondents, Detail AP in the right time and right place. 2 Periodic diagnosis and Diagnosis should be conducted similar studies may periodically within enough time make the range organizational members browned off