Lapsen Kansa - Finnish Maternity Healthcare Service Design
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The document presents a concept for improving communication between maternity clinics and neuvola (child welfare clinics) in Finland. Research identified challenges with the current system, including nurses' heavy workload, difficulty finding information, and missed appointments. A proposed solution is an online platform called "Lapsen kanssa" that would allow self-measurements, schedule appointments, provide credible pregnancy resources, and facilitate communication between nurses, mothers, partners, hospitals and other clinics. The concept was tested through prototyping and scenarios. Benefits would include decreased nurse documentation, easier access to information and services for families, and improved health monitoring during pregnancy.
Lapsen Kansa - Finnish Maternity Healthcare Service Design
- 1. Pihla M辰kinen / Rahul Abhisek / Jung-Youn Ko Solving Maternity-Neuvola Communication Challenges through Service concepting Lapsen kanssa Pihla M辰kinen / Rahul Abhisek / Jung-Youn Ko Solving Maternity-Neuvola Communication Challenges through Service concepting Lapsen kanssa http://www.flickr.com/photos/bigd2112/5709102127/
- 2. About Neuvola Service Maternity clinic is to guide, train and advise the expectant mother and her family during pregnancy and childbirth reference. The aim is to secure the expectant mother, fetus, newborn, and the whole family the best possible health. http://www.flickr.com/photos/khaledelhage/2359167436/
- 5. RESEARCH KEYFINDINGS CONCEPT WORKSHOPS SCENARIO STAKEHOLDER MAPPING PROCESS Indepth Interviews Artifact Analysis Online Research On Site Observation Body Storming Affinity Mapping NURSE MOTHER 1 2 3
- 6. Official NEUVOLA web page - Information about Family services, current events etc RESEARCH http://www.hel.fi/hki/terke/fi/Terveyspalvelut/Psykologi+(neuvola)
- 7. A pregnancy calendar Blogs by mothers which primarily talk about babys life, they also include discussionhttp://www.parenting.com/pregnancy http://milasdaydreams.blogspot.com/ RESEARCH
- 8. Research In depth Interview
- 9. Research Body Storming
- 10. Research Body Storming
- 11. Research Artifact Analysis
- 12. Brochures and baby card from maternity package Books of a mother: knowledge, fun and inspiration Information wall in NEUVOLA
- 13. Pregnancy and baby cards Includes basic information about the mother and essential markings from each meeting during pregnancy.
- 14. Theme Creation Appointments Mother-Nurse Relationship Information Search Resources Social Network Language and Culture
- 15. RESEARCH KEYFINDINGS CONCEPT WORKSHOPS SCENARIO STAKEHOLDER MAPPING PROCESS Pregnancy After birth NURSE MOTHER 1 2 3
- 16. Workload New challenges Big responsibility Key Findings Nurses in Neuvola
- 17. Key Findings Nurses in Neuvola Paper work & reporting Complicated tools
- 18. Open Neuvola for quick meetings No need for booking Routine tests Self-measurements Key Findings Nurses & Mothers
- 19. Mother-nurse relationship Face-to-face meetings Key Findings Nurses & Mothers
- 20. Different nurses - different information Key Findings Nurses & Mothers
- 21. Credible and valuable Neuvola information Skeptical mothers Lots of sources Key Findings Mothers
- 22. Services available Hard to 鍖nd on hel.鍖 Key Findings Mothers
- 23. Missed appointments Key Findings Mothers
- 24. Mate's involvement Key Findings Mothers
- 25. Serious problems in families Professional help Key Findings Mothers
- 26. Social networks Support needed Key Findings Mothers
- 27. Nurses Social network + Training for parents Standardized information Real time updates of appointments Language constraint in of鍖cial documents Easy to 鍖nd information Mothers Requirements
- 28. Mothers Integrate Spouse / Mate Communication channels Nurses Help with workload Requirements Enabling nurse with knowledge of Social Help services
- 29. RESEARCH KEYFINDINGS CONCEPT WORKSHOPS SCENARIO STAKEHOLDER MAPPING PROCESS NURSE MOTHER 1 2 3 Timeline Lapsen kanssa
- 30. Wireframe
- 31. Prototyping
- 32. RESEARCH KEYFINDINGS CONCEPT WORKSHOPS SCENARIO STAKEHOLDER MAPPING PROCESS NURSE MOTHER 1 2 3 Paper prototyping Service blueprint
- 33. Paper Prototyping (First visit mother case)
- 34. Service Blueprint (First visit mother case)
- 35. Service Blueprint FIRST VISIT MOTHER CASE IN NEUVOLA
- 36. RESEARCH KEYFINDINGS CONCEPT WORKSHOPS SCENARIO STAKEHOLDER MAPPING PROCESS NURSE MOTHER 1 2 3 1. 1st Neuvola Appointment 2. Later Phase in Pregnancy 3. After Child Birth
- 37. Scenario 1 1st Neuvola Appointment
- 49. After discussing many important topics...
- 53. Pregnancy card includes all your basic health information. Hospital will have it all when you giving birth.
- 55. Scenario 2 Later Phase in Pregnancy
- 57. 10
- 58. Id like to know more aboutgiving birth. Is there anything about it on Help book?
- 60. 12
- 61. Scenario 3 After Child Birth
- 65. BENEFITS
- 66. BENEFITS Communication channel between Neuvola, mother, mate, hospital and possibly between health care units in different cities and between families
- 67. BENEFITS Help with self-measurements Communication channel between Neuvola, mother, mate, hospital and possibly between health care units in different cities and between families
- 68. BENEFITS Help with self-measurements Decrease documentation workload of nurses Communication channel between Neuvola, mother, mate, hospital and possibly between health care units in different cities and between families
- 69. BENEFITS Help with self-measurements Decrease documentation workload of nurses Safe place for health & pregnancy information of the mother Communication channel between Neuvola, mother, mate, hospital and possibly between health care units in different cities and between families
- 70. BENEFITS Help with self-measurements Helps parents remember appointments Decrease documentation workload of nurses Safe place for health & pregnancy information of the mother Communication channel between Neuvola, mother, mate, hospital and possibly between health care units in different cities and between families
- 71. BENEFITS Easy to find events, places and services for families Help with self-measurements Helps parents remember appointments Decrease documentation workload of nurses Safe place for health & pregnancy information of the mother Communication channel between Neuvola, mother, mate, hospital and possibly between health care units in different cities and between families
- 72. BENEFITS Easy to find events, places and services for families Relevant & credible information about pregnancy and child's progress for parents Help with self-measurements Helps parents remember appointments Decrease documentation workload of nurses Safe place for health & pregnancy information of the mother Communication channel between Neuvola, mother, mate, hospital and possibly between health care units in different cities and between families
- 73. Thank You