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Larry Robinson
383 Livingston Ave
Albany, NY 12206
518-229-8048
Lsharp136@yahoo.com
Skills: Knowledge ofbasic office programs,i.e.Microsoft Word. Accomplished call center representative w/ strong
data entry & Internet Explorer skillset.
Experience:
Nesco Resource @ Siena ResearchInstitute Loudonville, NY
Telephone Interviewer- 2/2016-Present
Responsible for making outbound calls to conductboth expert and public opinion polls, focusing on New York State
and United States, on issues ofpublic policyinterest.They include education,health care and consumer confidence,
and explores business,economic,policital,voter, social,educational,and historical issues.
Liberty Mutual Insurance (Novitex Enterprise Solutions) Latham,NY
Mailroom Processing Clerk- 7/2015-Present
Processed,delivered and distributed all Incoming mail (Subrogation contracts,scanning documents,No fault
paperwork) for LMI. Also sentall UPS letters,packaging daily,in timely manner.Ordered supplies from Staples for
office needs.Utilized Neopoststamp machine and kepttrack of all mail via logs (UPS, FED-EX, USPS ,etc.)
Infrastructure (Office Team-Temp Assignment) Clifton Park, NY
VOIP Field Technician- 2/2015-5/2015
Traveled from Clifton Park to Buffalo with Infrastructure employees where we then setup, assembled & programmed
new phone systems (Avaya, ETC) for 1st
Niagara Bank Employees in Buffalo &Western PA. Also assisted said
employees with the usage of phones during rolloutperiod.
Wellpoint Albany, NY
Customer Service Associate-Provider and Member Services/Claims 4/2011-1/2015
Received 35-50 inbound calls dailyfrom providers,responding to providers questions via telephone and written
correspondence regarding payments from BC/BS to their business and Analyze problems and provide information
and solutions.
Operate a PC/image station to obtain and extract information; documents information,activities and changes in
database. Research and analyze data to address operational challenges for members & provider service issues.Use
computerized systems for tracking,information gathering and troubleshooting and provided benefitinformation,
detailed claims status and appeal/grievance processes to providers /members.
Aerotek Staffing Solutions Albany, NY
Customer Service Representative-(Provider Services) 12/2010-4/2011
Received 35-50 inbound calls dailyfrom providers,explaining in detail benefits that members have with BCBS,
nationwide.
ACS (through Superior Staffing Resources) Albany, NY
Customer Service Representative 12/2009 to 6/2010
Received 25-40 inbound calls dailyin child supportcall center environmentin which I advised custodial,non-
custodial parents and properlyvalidated case workers w/information concerning payments,arrearages,enforcement
actions(due to non- payment by non-custodial parents)and updated status on their case(s)theyare inquiring about
and assisted General Third Party callers with general child supportquestions.
Davis Vision Latham,NY
Customer Service Representative 6/2007 to 11/2009
Received 40-50 inbound calls dailyin call center environmentin which I understood and relayed information
regarding splitbenefits,including reading the plan fields to determine eligibility.
Issued Vouchers to members,explaining benefitinformation,updating files and issuing PPL and SPD documentation
through Compuvision & other label systems.dhered to privacy, confidential and proprietarycompany policies and
procedures i.e.HIPPA
Value Options Troy, NY
Outpatient Screener 6/2005 to 4/2007
Executed daily operations ofpreparing 30-40 outpatientmental health claims for the state of N.Y. in a timelymanner.
Reviewed computer inputand output documents to ensure accuracy,completeness & adherence to established
standards & created ideas to ensure minimal errors and time efficiency.

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Larry Robinson resume 2016

  • 1. Larry Robinson 383 Livingston Ave Albany, NY 12206 518-229-8048 Lsharp136@yahoo.com Skills: Knowledge ofbasic office programs,i.e.Microsoft Word. Accomplished call center representative w/ strong data entry & Internet Explorer skillset. Experience: Nesco Resource @ Siena ResearchInstitute Loudonville, NY Telephone Interviewer- 2/2016-Present Responsible for making outbound calls to conductboth expert and public opinion polls, focusing on New York State and United States, on issues ofpublic policyinterest.They include education,health care and consumer confidence, and explores business,economic,policital,voter, social,educational,and historical issues. Liberty Mutual Insurance (Novitex Enterprise Solutions) Latham,NY Mailroom Processing Clerk- 7/2015-Present Processed,delivered and distributed all Incoming mail (Subrogation contracts,scanning documents,No fault paperwork) for LMI. Also sentall UPS letters,packaging daily,in timely manner.Ordered supplies from Staples for office needs.Utilized Neopoststamp machine and kepttrack of all mail via logs (UPS, FED-EX, USPS ,etc.) Infrastructure (Office Team-Temp Assignment) Clifton Park, NY VOIP Field Technician- 2/2015-5/2015 Traveled from Clifton Park to Buffalo with Infrastructure employees where we then setup, assembled & programmed new phone systems (Avaya, ETC) for 1st Niagara Bank Employees in Buffalo &Western PA. Also assisted said employees with the usage of phones during rolloutperiod. Wellpoint Albany, NY Customer Service Associate-Provider and Member Services/Claims 4/2011-1/2015 Received 35-50 inbound calls dailyfrom providers,responding to providers questions via telephone and written correspondence regarding payments from BC/BS to their business and Analyze problems and provide information and solutions. Operate a PC/image station to obtain and extract information; documents information,activities and changes in database. Research and analyze data to address operational challenges for members & provider service issues.Use computerized systems for tracking,information gathering and troubleshooting and provided benefitinformation, detailed claims status and appeal/grievance processes to providers /members. Aerotek Staffing Solutions Albany, NY
  • 2. Customer Service Representative-(Provider Services) 12/2010-4/2011 Received 35-50 inbound calls dailyfrom providers,explaining in detail benefits that members have with BCBS, nationwide. ACS (through Superior Staffing Resources) Albany, NY Customer Service Representative 12/2009 to 6/2010 Received 25-40 inbound calls dailyin child supportcall center environmentin which I advised custodial,non- custodial parents and properlyvalidated case workers w/information concerning payments,arrearages,enforcement actions(due to non- payment by non-custodial parents)and updated status on their case(s)theyare inquiring about and assisted General Third Party callers with general child supportquestions. Davis Vision Latham,NY Customer Service Representative 6/2007 to 11/2009 Received 40-50 inbound calls dailyin call center environmentin which I understood and relayed information regarding splitbenefits,including reading the plan fields to determine eligibility. Issued Vouchers to members,explaining benefitinformation,updating files and issuing PPL and SPD documentation through Compuvision & other label systems.dhered to privacy, confidential and proprietarycompany policies and procedures i.e.HIPPA Value Options Troy, NY Outpatient Screener 6/2005 to 4/2007 Executed daily operations ofpreparing 30-40 outpatientmental health claims for the state of N.Y. in a timelymanner. Reviewed computer inputand output documents to ensure accuracy,completeness & adherence to established standards & created ideas to ensure minimal errors and time efficiency.