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Submitted by: Submitted to:
Harsh Deep Singh Jaspreet Kaur
LAYOUT OF FRONT OFFICE & VARIOUS SECTIONS OF
FRONT OFFICE

FRONT OFFICE:-
 Guest makes first contact with the FO department
 It is the nerve for all hotel operation.
 It is most important department in the hotel.
 It operates 24 hours a day.
INTRODUCTION

Reception
Reservation
Bell Desk
Information Desk
Cash and Bills
Night Auditor
Travel Desk
SECTIONS

 Reception deals with daily arrival and departure of guests.
 Blocking of rooms for expected arrivals in advance.
 To fill up necessary details in registration card for guests.
 To keep a track on room status.
 Receiving and welcoming guests.
RECEPTION

 Handles all cancellation and revisit as reservation made by
guest.
 Process and confirm reservation request.
 Forecast future room reservation status.
 Update room availability chart.
RESERVATION

INFORMATION DESK:
 Located in the lobby.
 Provides information for city and culture.
 Booking of tickets.
TRAVEL DESK:
 Providing vehicle as per demand.
 Organize sightseeing for guest.
 Book railway/air-tickets.
INFORMATION& TRAVELDESK

 To handle guest arrival and departure.
 Take the guest baggage from the car in the gate.
 To escort the guests to their rooms.
 Explain the operation of light control air condition,TV,safety
lockers in room etc.
BELL DESK

 To reconcile all revenue statements.
 To verify and validate front office cashiers voucher.
 To check guest folios.
 To verify room status report.
NIGHT AUDITOR

Layout of front office & various sections of FO

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Layout of front office & various sections of FO

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Layout of front office & various sections of FO