LE TAN CUONG_CV
- 1. LE TAN CUONG ------------------------------------------------------------------------------------------------------------------------------------- PERSONAL INFORMATION Name LE TAN CUONG Gender Male Nationality Vietnamese Email tancuong19@gmail.com Tel Mobile: 0912068198 Address 803/58/27C Phu Thuan, District 7, HCM City, Vietnam -------------------------------------------------------------------------------------------------------------------------------------- EDUCATION AND QUALIFICATION 2004 – 2009 INFOWORLD SCHOOL www.infoworldschool.com Network Engineering - Microsoft System -------------------------------------------------------------------------------------------------------------------------------------- WORKING EXPERIENCE Feb-2011 to Now Company name: IBM Vietnam www.ibm.com Position: IT Specialist Job Description: End User Support (Internal support) Cover remotely-delivered Help Desk support including single point of contact, IT problem resolution support, incident management, technical multilingual support, call escalation management, IMAC coordination requests, how-to questions, network support, applications support, and end user enablement. Desk side support with the primary goal of restoring end user functionality. Services cover locally or remotely-delivered desk side support of desktop workstations, laptops and peripherals, and include hardware and software problem resolution,
- 2. equipment installation, Move / Add / Change perform, data migration, pre-delivery system preparation, and project-based deployments/rollouts of IT hardware and software. Asset management, printer and facility office tracking monthly, order facility related. Sep-2008 to Feb-20011 Company name ATI www.ativn.com Position: IT Service Outsourcing Job Description: EUS for JACCAR customer www.jaccar.net EUS for VINACAPITAL customer www.vinacapital.com Server Networking for LINDE GAS www.linde.com Server Network monitoring, refresh, Installation OS workstation. Installation requirement, data migration, data permission, backup and restore. Rollout IT hardware/software, network connection support, application support. Hardware maintenance planning. Windows server management. -------------------------------------------------------------------------------------------------------------------------------------- LANGUAGES Vietnamese: Native Language English: Conversation, write, read -------------------------------------------------------------------------------------------------------------------------------------- PROFESSONAL AND QUALIFICATION MCSE: Microsoft Certificate System Engineer NATION TECHNICAL: Microsoft Office and Graphic Design -------------------------------------------------------------------------------------------------------------------------------------- PARTICIPATED PROFESSONAL TRAINING COURSE Play to Win Certificate by SHTP TRAINING Linux support by IBM Security compliance by IBM iOS/Android/Windows Phone support by IBM Inventory Management by IBM
- 3. Cloud Computing Technical by IBM Installing, Configuring and Troubleshooting PC Component by IBM Client Value method, Client Value Proposition by IBM Management and Maintenance of Windows 7 by IBM Virtual Machine support by IBM ---------------------------------------------------------------------------------------------------------------------------- SKILL Skill Year of Experiences Level Support Desktops & Laptops 6 years Good Support Messaging Systems/Standards 4 years Good Support Networking Interfaces/Protocols 4 years Good Support Mobility Device 5 years Good Use communication skill 8 years Good Windows 7 OS 6 years Good Linux support 3 years Intermediate MAC OS 3 years Intermediate Linux System 1 year Intermediate Lotus Notes 4 years Good Windows server 6 years Good Hardware support 7 years Good Lead Individuals and Teams 4 years Good Installing, Configuring, Troubleshoot 7 years Good Windows 10 1 month Basic ----- ----- -------