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Leadership traits working_with_difficult_people

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CCS University
CCS University

The document discusses how to deal with difficult people and overcome dysfunction in teams. It identifies 10 types of difficult people, including tanks, snipers, and grenades. It also lists dangerous assumptions people make about others. The author provides four options for dealing with difficult people: do nothing, leave, change your attitude, or change your behavior. Additionally, it discusses five dysfunctions of teams - lack of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results. Strategies are offered for overcoming each dysfunction, such as sharing experiences to build trust and publicly setting expectations to encourage accountability. The importance of listening to team members is also emphasized.

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Seema¡­¡­..@gmail.com +91-9868¡­¡­¡­. +91-121-453¡­¡­ 1 Leadership Traits: Working with Difficult People By: Seema Jain Principal, RG (PG) College, Meerut
Seema¡­¡­..@gmail.com +91-9868¡­¡­¡­. +91-121-4534¡­. 22 10 Most Difficult People 1. Tank 2. Sniper 3. Grenade 4. Know-it-All 5. Think-They- Know-It-All 6. Yes Person 7. Maybe Person 8. Nothing Person 9. NO Person 10. Whiner
Seema¡­¡­..@gmail.com +91-9868¡­¡­¡­. +91-121-4534¡­. 33 Dangerous Assumptions Why people seem to be difficult? ? ¡°They are just like me.¡± ? ¡°They should act the way I expect them to act.¡± ? ¡°I am right. They are wrong.¡± ? ¡°My view is the only valid view.¡± ? ¡°I know what they meant by that . . .¡± ? ¡°Their intention is obvious.¡±
Seema¡­¡­..@gmail.com +91-9868¡­¡­¡­. +91-121-4534¡­. 4 How do you deal with difficult people?
Seema¡­¡­..@gmail.com +91-9868¡­¡­¡­. +91-121-4534¡­. 55 Four Choices These are the difficult people that most people cannot stand working with, talking to, or dealing with. You have four options: 1. Stay and do nothing 2. Vote with your feet 3. Change your attitude about your fellow board members 4. Change your behaviour
Seema¡­¡­..@gmail.com +91-9868¡­¡­¡­. +91-121-4534¡­. 6 Inattention toInattention to RESULTSRESULTS Avoidance ofAvoidance of ACCOUNTABILITACCOUNTABILIT YY Lack ofLack of COMMITMENCOMMITMEN TT Fear ofFear of CONFLICCONFLIC TT Absence ofAbsence of TRUSTTRUST Why Teams Underachieve (The Five Dysfunctions of a Team)
Seema¡­¡­..@gmail.com +91-9868¡­¡­¡­. +91-121-4534¡­. 77 Overcoming Lack of Trust ? Share experiences over time ? Understand the unique attributes of team members ? Spend social time together
Seema¡­¡­..@gmail.com +91-9868¡­¡­¡­. +91-121-4534¡­. 88 Overcoming Fear of Conflict ? Acknowledge that conflict is productive ? Always debate ¡°issues¡± not personalities ? Assess the alternatives and the ability to pull back Don¡¯t Focus on the Gap Focus on Progress Made and what happens if no agreement reached
Seema¡­¡­..@gmail.com +91-9868¡­¡­¡­. +91-121-4534¡­. 9 Overcoming lack of commitment ? Discuss what needs to be achieved up front ? Clarify the worst-case scenario for a decision you are struggling to make. ? Review the key decisions made during the meeting, and agree on what needs to be communicated to others about those decisions.
Seema¡­¡­..@gmail.com +91-9868¡­¡­¡­. +91-121-4534¡­. 102006 NSBA Convention 10 Overcoming Absence of Accountability ? Clarify publicly exactly what the team needs to achieve ? who needs to deliver what ? how everyone must behave in order to succeed
Seema¡­¡­..@gmail.com +91-9868¡­¡­¡­. +91-121-4534¡­. 112006 NSBA Convention 11 LISTEN to your team. For ? Eye contact ? Focus on points of agreement ? Attentive body language ? No interruptions ? Repeat some words of speaker Against ? Inattentive body language ? Verbal fillers ? No eye contact ? Distractions ? Kidnap their story ? Constant interruptions
Seema¡­¡­..@gmail.com +91-9868¡­¡­¡­. +91-121-4534¡­. 12

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