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Leadership Essentials In A Down Economy

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Buckeye Career Center

The Leadership Essentials Series is a relevant, flexible, results-oriented and value driven learning solution for the development of mid-level managers, supervisors and team leaders. The curriculum reflects the growing range of responsibilities for which mid-level leadership is accountable. Free one-hour overview of the Leadership Series every Thursday morning @ 8:00 AM. Call to schedule at 330-308-5720, ext 286 or email me at: jbarr@bjvs.k12.oh.us

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Vital Learning for business and life Leadership Matters!
Effective Leadership Makes a Difference!
Effective Leadership Makes a Difference
Effective Leadership Makes a Difference Best Managers create Best Workplaces These work places deliver: Productivity Profitability Employee Retention Customer Satisfaction Safety Records The Gallup Organization
Effective Leadership Makes a Difference Roughly 50 to 70 percent of how employees perceive their organizations climate can be traced to the actions of one person: the leader. More than anyone else, the boss creates the conditions that determine peoples ability to work well Primal Leadership Daniel Goleman, Richard Boyatzis & Annie McKee
Effective Leadership Makes a Difference 20 Turnover Average Percent Turnover 18 *Results from 19% a large 16 insurance company 14 12 14% 10 36% 8 Better 9% Results 6 4 2 0 Bottom 30% Middle 60% Top 10% Leadership Effectiveness * Based on research published in The Extraordinary Leader by Jack Zenger & Joe Folkman, 2003.
Effective Leadership Makes a Difference Customer 70 Satisfaction* Perceptions of Customer 60 68% 50 Satisfaction 39% 40 49% Better 30 39% Results *Results from 20 a large high technology company 10 0 Bottom 20% Middle 60% Top 20% Leadership Effectiveness * Based on research published in The Extraordinary Leader by Jack Zenger & Joe Folkman, 2003.
Effective Leadership Makes a Difference Net $5,000,000 Income $4,516,974 $4,000,000 *Results from a large mortgage bank $3,000,000 $2,384,588 89% Better Net Income $2,000,000 Results $1,000,000 $0 -$1,000,000 -$1,176,454 -$2,000,000 Bottom 10% Middle 80% Top 10% Leadership Effectiveness * Based on research published in The Extraordinary Leader by Jack Zenger & Joe Folkman, 2003.
Effective Leadership Makes a Difference Given todays technology, todays employee profile, and todays fast pace, leadership quality continues to make a difference
Effective Leadership Makes a Difference Society for Human Quality of Resource Leadership Management continues to be 83% of employees the #1 factor surveyed said it was extremely likely or positively or somewhat likely they negatively would actively seek impacting new employment once the job market and employee economy improves. retention
Impact of Key Elements on Leadership Performance Other Elements Project Hiring Right Leadership 6% 17% 27% 24% 26% Developing Others Daily Leadership
Effective Leadership = Organizational Success!
Effective Leadership is Difficult to Develop
Effective Leadership is Difficult to Develop Becoming a great leader is one of the most difficult and complex transitions Difficult Transition Strategist: Leader: Leading Thru Vision Learner: Specialist: Contributing Thru Others Independent Contributor Provides direction Helping and Learning Assumes responsibility Increase in breadth to the organization Willingly accepts for important work sees a larger business Leverages supervision Relies less on picture organizational Demonstrates supervision; works Supports and coaches capability competence on a independently others as a manager, Represents the portion of a larger Produces significant mentor, or idea leader project organization on results Represents the work Effectively performs critical strategic Develops credibility and detailed and routine group effectively to issues a reputation tasks management and Exercises power Increases in technical Shows directed customers for the benefit of competence and creativity and initiative Builds a strong ability the organization Delivers under internal and external Builds a good Sponsors individuals to time/budget pressure internal collegial network of prepare them for Learns how we do network relationships leadership roles things Stage I Stage II Stage III Stage IV 14
Effective Leadership is Difficult to Develop TIME available to develop much needed leadership skills is in short supply.
The New Vital Learning Leadership Series a multi-module curriculum designed for todays corporate environment
A Flexible, Comprehensive Solution The Leadership Curriculum provides practical Strategies to Increase Employee Performance Techniques to Improve Communication Approaches that Advance Working Relationships Methods that Increase Team Collaboration Practices that Help Develop Skill in Others Processes to Increase Employee Involvement Procedures that Efficiently Identify and Resolve Problems
A Flexible, Comprehensive Solution The fundamental elements of how to be an effective leader. Essential Skills of Leadership How to build an effective and open communication environment. Essential Skills of Communication How to ensure you promote continuous performance improvement thru feedback. Providing Performance Feedback How to increase the levels of team member engagement and ownership. Developing Performance Goals and Standards Methods to effectively address habits that impede top performance. Improving Work Habits Techniques to ensure team members are able to perform their job. Coaching Job Skills
A Flexible, Comprehensive Solution How to deal with objections and grievances effectively. Managing Complaints How to apply control and authority and be successful. Effective Discipline An approach to disagreements that is healthy and team oriented. Resolving Conflict How to enlist responsibility, effectively and responsibly. Delegating Helping team members effectively handle a constantly evolving work environment. Supporting Change Ensuring those above you are effectively informed and involved. Communicating Up
A Flexible, Comprehensive Solution Successful strategies to effectively motivate members of your team. Motivating Team Members How to successfully address systemic opportunities in your work environment. Solving Workplace Problems How to implement a successful and structured approach to hiring. Hiring Winning Talent Effective techniques for leading on-time, on-budget, and on-target projects. Leading Successful Projects How to effectively and proactively manage employee retention. Retaining Winning Talent How to develop the skills to guarantee their employees gain full value from training and ensure they transfer the classroom learning into changed behavior. Developing and Coaching Others
A Flexible, Comprehensive Solution LEADERSHIP ESSENTIALS Essential Skills of Leadership Essential Skills of Communication Developing Performance Goals & Standards Providing Performance Feedback Managing Complaints Improving Work Habits Effective Discipline Resolving Conflict Coaching Job Skills Delegating Supporting Change Communicating Up LEADERSHIP PLUS Hiring Winning Talent Leading Successful Projects Motivating Team Members Solving Workplace Problems Retaining Winning Talent Developing and Coaching Others
A Flexible, Comprehensive Solution Our Leadership curriculum is designed for Managers Team Leaders Frontline Supervisors Potential Supervisors
A Flexible, Comprehensive Solution Vital Learning Leadership Development solutions are based on three essential ideas 1. Training that is effective will be Relevant 2. Training that adults use will be Practical 3. Training that works will focus on Doing The Goal is Confidence & Competence!
A Flexible, Comprehensive Solution First, Build Personal Awareness Clarify the recurring management challenges and develop the participants need to learn through 360 Feedback or Self-Assessment Next, Enable New Thinking Present new ways to approach the challenge, build understanding of the new method, and develop knowledge of how to apply the technique Then Practice, Practice, and More Practice Practice and rehearse in a safe, supportive, coaching-oriented environment to build competence and confidence
A Flexible, Comprehensive Solution COMPLIANCE COMMITMENT POSITION POWER PERSONAL POWER COMPANY PEERS/SUBORDINATES COMMAND REQUEST ONE WAY TWO WAY GET BY QUALITY HOLDS INFO GIVES INFO DEMANDS COACHES INDIVIDUAL TEAM MY WAY/HIGHWAY INVOLVES WORKERS FEAR TRUST
A Flexible, Comprehensive Solution The Classroom Learning Solution Straightforward 4-Hour Modules User Friendly Instructor Kits Foundation Built on Behavioral Modeling Video for Both Office and Industrial Settings Job Specific Customizable Practice Extraordinary Job Aids (Troubleshooting Guides) Ongoing Support & Research www.leadershipseries.com
A Flexible, Comprehensive Solution What Participants Say Reduced Turnover After we started using Vitals materials, we saw our turnover drop by almost one third over the course of a year, and its now about half of what it was in year one. We know from employee feedback and our measurement system that Vitals training has a lot to do with our success." Needed Help I just wanted to say this was a needed class. I think everyone received everything they needed to help them in their daily jobs in the workplace."
A Flexible, Comprehensive Solution The E-Learning Solution 1 to 2 Hour Online Modules Fully Aligned With Classroom Workshop Access on VL Site or Yours Same Behavioral Modeling Foundation Full Motion Videos with Skill Points Highly Interactive Learning Throughout Adult Learner/Workplace Oriented
A Flexible, Comprehensive Solution Full Motion Modeling Videos including: Traditional Approach demonstrating unsuccessful methods New Approach demonstrating recommended strategy and techniques New Approach demonstrating recommended techniques with Skill Points identified
A Flexible, Comprehensive Solution Simulated Practice: Provides simulated, real world practice situations Prompts open submissions and compares with structured answers Multiple scenarios provide variety
A Flexible, Comprehensive Solution Pre & Post-Test: Promotes specificity of learning Allows organization to monitor progress Pre and Post movement suggests level of learning Post-Test acceptance levels may be set by organization
A Flexible, Comprehensive Solution What Participants Say When and Where "My schedule is very hectic, so I loved the fact that I didn't have to commit to a whole day of training. Instead, I could get valuable information when and where I wanted it. Specific Procedures "Resolving Conflicts" and "Essential Skills of Communicating" were two of my favorites. They gave me additional points of view and specific procedures to follow, which I found very helpful when dealing with others."
A Flexible, Comprehensive Solution The Blended Learning Solution Combine Best of Both Worlds Cognitive Learning Online at Personal Pace Classroom to Review, Discuss & Rehearse 1 to 2 Hour Online Modules Shortened Workshop Session (1-2 Hrs) Job Specific Customizable Practice Extraordinary Job Aids (Troubleshooting Guides) Ongoing Support & Research www.leadershipseries.com
A Flexible, Comprehensive Solution Senior Review, Review, Management Discuss & Rehearse Discuss & Rehearse Intro/Kick-off Work Thru Modules Work Thru Modules Online Online Modules Modules How B-Learning Might One-on-One Work Follow-up Coaching Online Reinforcement + Application Tools
Week 1 Week 2 Week 3 Week 4 Bridging Week 6 Week 7 Week 9 Week 10 Week 11 Essential Essential Improving Coaching an Supporting Effective Resolving Managing Skills of Skills of Delegating Work Change Discipline Conflicts Complaints Developing Leadership Communicating Habits Others Program Classroom/Web Classroom/Web Classroom/Web Introduction Interaction Interaction Interaction and Skill and Skill and Skill Classroom/Web Practice Practice Practice Online/Web Classroom/Web Online delivery of selected modules 1/2 day session after each group of modules. combined with classroom reinforcement. Facilitated discussion to connect the importance 2 hours each module. of the skills being learned to individual participants Threaded discussions online with facilitator. and the organization. Q&As on each session made available to all Skill practice for the online modules completed participants. using actual participant situations. Pre- and post-tests for each module. Constructive feedback. Help Desk available. Participant workbooks to guide practice and provide future reference material. Tracking reports for managers.
The Leadership Series also qualifies for College Credit options http://itcap.com The Institute of and is an accepted Certified Professional precursor to Managers Professional Manager http://cob.jmu.edu/icpm/ Certification
Leadership Essentials In A Down Economy
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Vital Learning for business and life Leadership Matters!

More Related Content

Leadership Essentials In A Down Economy

  • 1. Vital Learning for business and life Leadership Matters!
  • 4. Effective Leadership Makes a Difference Best Managers create Best Workplaces These work places deliver: Productivity Profitability Employee Retention Customer Satisfaction Safety Records The Gallup Organization
  • 5. Effective Leadership Makes a Difference Roughly 50 to 70 percent of how employees perceive their organizations climate can be traced to the actions of one person: the leader. More than anyone else, the boss creates the conditions that determine peoples ability to work well Primal Leadership Daniel Goleman, Richard Boyatzis & Annie McKee
  • 6. Effective Leadership Makes a Difference 20 Turnover Average Percent Turnover 18 *Results from 19% a large 16 insurance company 14 12 14% 10 36% 8 Better 9% Results 6 4 2 0 Bottom 30% Middle 60% Top 10% Leadership Effectiveness * Based on research published in The Extraordinary Leader by Jack Zenger & Joe Folkman, 2003.
  • 7. Effective Leadership Makes a Difference Customer 70 Satisfaction* Perceptions of Customer 60 68% 50 Satisfaction 39% 40 49% Better 30 39% Results *Results from 20 a large high technology company 10 0 Bottom 20% Middle 60% Top 20% Leadership Effectiveness * Based on research published in The Extraordinary Leader by Jack Zenger & Joe Folkman, 2003.
  • 8. Effective Leadership Makes a Difference Net $5,000,000 Income $4,516,974 $4,000,000 *Results from a large mortgage bank $3,000,000 $2,384,588 89% Better Net Income $2,000,000 Results $1,000,000 $0 -$1,000,000 -$1,176,454 -$2,000,000 Bottom 10% Middle 80% Top 10% Leadership Effectiveness * Based on research published in The Extraordinary Leader by Jack Zenger & Joe Folkman, 2003.
  • 9. Effective Leadership Makes a Difference Given todays technology, todays employee profile, and todays fast pace, leadership quality continues to make a difference
  • 10. Effective Leadership Makes a Difference Society for Human Quality of Resource Leadership Management continues to be 83% of employees the #1 factor surveyed said it was extremely likely or positively or somewhat likely they negatively would actively seek impacting new employment once the job market and employee economy improves. retention
  • 11. Impact of Key Elements on Leadership Performance Other Elements Project Hiring Right Leadership 6% 17% 27% 24% 26% Developing Others Daily Leadership
  • 14. Effective Leadership is Difficult to Develop Becoming a great leader is one of the most difficult and complex transitions Difficult Transition Strategist: Leader: Leading Thru Vision Learner: Specialist: Contributing Thru Others Independent Contributor Provides direction Helping and Learning Assumes responsibility Increase in breadth to the organization Willingly accepts for important work sees a larger business Leverages supervision Relies less on picture organizational Demonstrates supervision; works Supports and coaches capability competence on a independently others as a manager, Represents the portion of a larger Produces significant mentor, or idea leader project organization on results Represents the work Effectively performs critical strategic Develops credibility and detailed and routine group effectively to issues a reputation tasks management and Exercises power Increases in technical Shows directed customers for the benefit of competence and creativity and initiative Builds a strong ability the organization Delivers under internal and external Builds a good Sponsors individuals to time/budget pressure internal collegial network of prepare them for Learns how we do network relationships leadership roles things Stage I Stage II Stage III Stage IV 14
  • 15. Effective Leadership is Difficult to Develop TIME available to develop much needed leadership skills is in short supply.
  • 16. The New Vital Learning Leadership Series a multi-module curriculum designed for todays corporate environment
  • 17. A Flexible, Comprehensive Solution The Leadership Curriculum provides practical Strategies to Increase Employee Performance Techniques to Improve Communication Approaches that Advance Working Relationships Methods that Increase Team Collaboration Practices that Help Develop Skill in Others Processes to Increase Employee Involvement Procedures that Efficiently Identify and Resolve Problems
  • 18. A Flexible, Comprehensive Solution The fundamental elements of how to be an effective leader. Essential Skills of Leadership How to build an effective and open communication environment. Essential Skills of Communication How to ensure you promote continuous performance improvement thru feedback. Providing Performance Feedback How to increase the levels of team member engagement and ownership. Developing Performance Goals and Standards Methods to effectively address habits that impede top performance. Improving Work Habits Techniques to ensure team members are able to perform their job. Coaching Job Skills
  • 19. A Flexible, Comprehensive Solution How to deal with objections and grievances effectively. Managing Complaints How to apply control and authority and be successful. Effective Discipline An approach to disagreements that is healthy and team oriented. Resolving Conflict How to enlist responsibility, effectively and responsibly. Delegating Helping team members effectively handle a constantly evolving work environment. Supporting Change Ensuring those above you are effectively informed and involved. Communicating Up
  • 20. A Flexible, Comprehensive Solution Successful strategies to effectively motivate members of your team. Motivating Team Members How to successfully address systemic opportunities in your work environment. Solving Workplace Problems How to implement a successful and structured approach to hiring. Hiring Winning Talent Effective techniques for leading on-time, on-budget, and on-target projects. Leading Successful Projects How to effectively and proactively manage employee retention. Retaining Winning Talent How to develop the skills to guarantee their employees gain full value from training and ensure they transfer the classroom learning into changed behavior. Developing and Coaching Others
  • 21. A Flexible, Comprehensive Solution LEADERSHIP ESSENTIALS Essential Skills of Leadership Essential Skills of Communication Developing Performance Goals & Standards Providing Performance Feedback Managing Complaints Improving Work Habits Effective Discipline Resolving Conflict Coaching Job Skills Delegating Supporting Change Communicating Up LEADERSHIP PLUS Hiring Winning Talent Leading Successful Projects Motivating Team Members Solving Workplace Problems Retaining Winning Talent Developing and Coaching Others
  • 22. A Flexible, Comprehensive Solution Our Leadership curriculum is designed for Managers Team Leaders Frontline Supervisors Potential Supervisors
  • 23. A Flexible, Comprehensive Solution Vital Learning Leadership Development solutions are based on three essential ideas 1. Training that is effective will be Relevant 2. Training that adults use will be Practical 3. Training that works will focus on Doing The Goal is Confidence & Competence!
  • 24. A Flexible, Comprehensive Solution First, Build Personal Awareness Clarify the recurring management challenges and develop the participants need to learn through 360 Feedback or Self-Assessment Next, Enable New Thinking Present new ways to approach the challenge, build understanding of the new method, and develop knowledge of how to apply the technique Then Practice, Practice, and More Practice Practice and rehearse in a safe, supportive, coaching-oriented environment to build competence and confidence
  • 25. A Flexible, Comprehensive Solution COMPLIANCE COMMITMENT POSITION POWER PERSONAL POWER COMPANY PEERS/SUBORDINATES COMMAND REQUEST ONE WAY TWO WAY GET BY QUALITY HOLDS INFO GIVES INFO DEMANDS COACHES INDIVIDUAL TEAM MY WAY/HIGHWAY INVOLVES WORKERS FEAR TRUST
  • 26. A Flexible, Comprehensive Solution The Classroom Learning Solution Straightforward 4-Hour Modules User Friendly Instructor Kits Foundation Built on Behavioral Modeling Video for Both Office and Industrial Settings Job Specific Customizable Practice Extraordinary Job Aids (Troubleshooting Guides) Ongoing Support & Research www.leadershipseries.com
  • 27. A Flexible, Comprehensive Solution What Participants Say Reduced Turnover After we started using Vitals materials, we saw our turnover drop by almost one third over the course of a year, and its now about half of what it was in year one. We know from employee feedback and our measurement system that Vitals training has a lot to do with our success." Needed Help I just wanted to say this was a needed class. I think everyone received everything they needed to help them in their daily jobs in the workplace."
  • 28. A Flexible, Comprehensive Solution The E-Learning Solution 1 to 2 Hour Online Modules Fully Aligned With Classroom Workshop Access on VL Site or Yours Same Behavioral Modeling Foundation Full Motion Videos with Skill Points Highly Interactive Learning Throughout Adult Learner/Workplace Oriented
  • 29. A Flexible, Comprehensive Solution Full Motion Modeling Videos including: Traditional Approach demonstrating unsuccessful methods New Approach demonstrating recommended strategy and techniques New Approach demonstrating recommended techniques with Skill Points identified
  • 30. A Flexible, Comprehensive Solution Simulated Practice: Provides simulated, real world practice situations Prompts open submissions and compares with structured answers Multiple scenarios provide variety
  • 31. A Flexible, Comprehensive Solution Pre & Post-Test: Promotes specificity of learning Allows organization to monitor progress Pre and Post movement suggests level of learning Post-Test acceptance levels may be set by organization
  • 32. A Flexible, Comprehensive Solution What Participants Say When and Where "My schedule is very hectic, so I loved the fact that I didn't have to commit to a whole day of training. Instead, I could get valuable information when and where I wanted it. Specific Procedures "Resolving Conflicts" and "Essential Skills of Communicating" were two of my favorites. They gave me additional points of view and specific procedures to follow, which I found very helpful when dealing with others."
  • 33. A Flexible, Comprehensive Solution The Blended Learning Solution Combine Best of Both Worlds Cognitive Learning Online at Personal Pace Classroom to Review, Discuss & Rehearse 1 to 2 Hour Online Modules Shortened Workshop Session (1-2 Hrs) Job Specific Customizable Practice Extraordinary Job Aids (Troubleshooting Guides) Ongoing Support & Research www.leadershipseries.com
  • 34. A Flexible, Comprehensive Solution Senior Review, Review, Management Discuss & Rehearse Discuss & Rehearse Intro/Kick-off Work Thru Modules Work Thru Modules Online Online Modules Modules How B-Learning Might One-on-One Work Follow-up Coaching Online Reinforcement + Application Tools
  • 35. Week 1 Week 2 Week 3 Week 4 Bridging Week 6 Week 7 Week 9 Week 10 Week 11 Essential Essential Improving Coaching an Supporting Effective Resolving Managing Skills of Skills of Delegating Work Change Discipline Conflicts Complaints Developing Leadership Communicating Habits Others Program Classroom/Web Classroom/Web Classroom/Web Introduction Interaction Interaction Interaction and Skill and Skill and Skill Classroom/Web Practice Practice Practice Online/Web Classroom/Web Online delivery of selected modules 1/2 day session after each group of modules. combined with classroom reinforcement. Facilitated discussion to connect the importance 2 hours each module. of the skills being learned to individual participants Threaded discussions online with facilitator. and the organization. Q&As on each session made available to all Skill practice for the online modules completed participants. using actual participant situations. Pre- and post-tests for each module. Constructive feedback. Help Desk available. Participant workbooks to guide practice and provide future reference material. Tracking reports for managers.
  • 36. The Leadership Series also qualifies for College Credit options http://itcap.com The Institute of and is an accepted Certified Professional precursor to Managers Professional Manager http://cob.jmu.edu/icpm/ Certification
  • 39. Vital Learning for business and life Leadership Matters!