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Learning
A process through which an
individual gets purchase and
consumption knowledge.
Behavioural learning/classical
conditioning
Type of learning which is
action and reaction based.
Stimulus generalization
The term refers to:
In this context, it means More or less similar
products categorized accordingly by a brand.
Stimulus generalization
Line extension
 Products for New Demographics
1-Toyota hilux (for hilly areas)
2-Toyota camry(for urban areas)
3-Toyota corolla(for rural areas)
 Products at New Price Points
Toyota lexus(for upper class)
Stimulus generalization
Line extension
Other examples:
Corolla
Corolla hybrid
Corolla fielder
Stimulus generalization
Family branding
Family branding refers to:
 the group of brands that falls under the same
parent brand, marketed under the same parent
brand and carries the same set of values as the
parent brand.
learning in Consumer behavior
Stimulus discrimination
The term refers to:
the ability of a product to differentiate itself
from other products of the same brand.
learning in Consumer behavior
Instrumental conditioning
The term refers to:
The learning on the basis of
reinforcement/award or punishment.
Instrumental conditioning
Toyota loyalty club
You can enjoy unlimited rewards by joining Toyota
Loyalty Club. Our Loyalty Club membership is free
of cost and does not apply any charges.
Eg.
 SEPARATE SERVICE COUNTER
 ROAD SIDE ASSISTANCE
 PICK & DROP FACILITY
 PRIORITY ON SERVICE
 PRIORITY ON SALES
 GIFTS & AWARDS
Instrumental conditioning
Toyota used car gala
A platform where all the used cars are replaced/sold to get
the best deals of used cars.
Cognitive learning
Using the brain more effectively to make
connections when learning new things.

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learning in Consumer behavior