This document discusses different types of learning and marketing concepts. It defines behavioral/classical conditioning as learning through action and reaction. Stimulus generalization refers to categorizing similar products under a brand. Stimulus discrimination is a product's ability to differentiate itself within a brand. Instrumental conditioning is learning through reinforcement or punishment. The document provides examples of how Toyota uses stimulus generalization through line extensions, family branding, and loyalty programs to condition consumer behavior.
6. Stimulus generalization
Family branding
Family branding refers to:
the group of brands that falls under the same
parent brand, marketed under the same parent
brand and carries the same set of values as the
parent brand.
8. Stimulus discrimination
The term refers to:
the ability of a product to differentiate itself
from other products of the same brand.
11. Instrumental conditioning
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Eg.
SEPARATE SERVICE COUNTER
ROAD SIDE ASSISTANCE
PICK & DROP FACILITY
PRIORITY ON SERVICE
PRIORITY ON SALES
GIFTS & AWARDS