Lectre 3 on iso 9001 by prof. trivedi
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This document discusses ISO 9001 and its implementation in the Government of India. It provides: 1. An overview of ISO 9001 - it is an international standard for quality management systems that specifies requirements like defining your processes and improving over time. 2. The current status of ISO 9001 implementation in the Government of India (GOI) - several departments have become certified, with more expected by 2014. 3. The process for implementing ISO 9001 which takes around 12 weeks and involves stages like awareness, documentation, internal auditing and certification.
Lectre 3 on iso 9001 by prof. trivedi
- 1. ISO 9001 Implementation Experience In Government
- 2. Presentation Outline 3. What is the current status of ISO: 9001 in GOI 5. Options for Implementation in Cabinet Secretariat 1. What is ISO 9001? 2. Why ISO 9001? 4. How is ISO 9001 implemented?
- 3. Basically it specifies following requirements for certification: Say what you do Do what you say Then you can improve over time If you do what you say, you get ISO 9001 ISO 9001 is a standard for a Quality Management System Details of this standard are developed by ISO (International Organization for Standardization) based in Geneva 1. What is ISO 9001:2008?
- 4. Level 1 Management Coordination 2. Why ISO 9001? Level 2 Interpersonal Coordination Level 3 Process Coordination Level 4 Empowerment
- 5. 2010 (November) ISO 9001 certification for NACWC in November 2010 2012 (January) HPC Approval for implementation in 72 Ministries /Departments 3. Progress of ISO: 9001 Implementation in GOI
- 6. Relationship between RFD and Sevottam? Sevottam Consists of three Modules Citizens Charter1 Grievance Redress Mechanism2 Service Delivery Capability3 IS 15700: 2005 Mandatory Indicators in RFD
- 7. What is Sevottam? Sevottam Consists of three Modules Citizens Charter1 Grievance Redress Mechanism2 Service Delivery Capability3 IS 15700: 2005 ISO 9001: 2008
- 8. 3. Progress of ISO: 9001 Implementation in GOI 2010 (November) ISO 9001 certification for NACWC HPC Approval for implementation in 72 Min/Dept Jan 2012 2012 (April) Action plan submission by departments 7 departments / organizations certified NACWC , Steel, DRDO, DARE, Earth Sciences, DoPT and PMD 37 expected to be certified by December 2014 Most recently PMD on June 30, 2014
- 9. Stage I Awareness Stage II Gap Analysis Stage III Documentation Stage IV Internal Auditing Stage V Certification 4. How is ISO 9001:2008 implemented?
- 10. Activities Weeks W1 W2 W3 W4 W5 W6 W7 W8 W9 1 Approval to implement 2 Awareness Stage I 3 Gap Analysis Stage II 4 Documentation Stage III 5 Implementation 6 Training on Audits 7 Internal Audit Stage IV 8 Pre-audit - activities 9 Pre-Assessment 10 Certification Audit Stage V 11 Closure of Non Conformities 12 Completion of Certification 4. How is ISO 9001:2008 implemented?
- 11. Quality Council of India (QCI) 1. QCI is the National Quality Accreditation & Quality Promotion Body 2. Established under Cabinet decision in 1996 3. DIPP is the nodal Department for QCI 4. Chairman appointed by Prime Minister 5. Mr. Arun Maira was last Chairman 6. Secretary DIPP is interim Chairman
- 12. 4.NACWC ISO: 9001 Certificate First Awarded in November 2010 and Re-certifiied on April 2014
- 13. 3. Certificate Award Ceremony at OPCW
- 14. NACWC Certificate Award Ceremony at OPCW