Leisure article part 3
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Three60 Leisure takes a proactive, proficient, and professional approach to leisure property management known as the 3Ps. They ensure facilities are proactively marketed to attract users. Staff are knowledgeable and work to ensure facilities meet user expectations and needs. Three60 determines the competence of staff and providers to deliver services professionally rather than just making them available. Their quality management system covers all aspects of service delivery to provide best value and practice for clients.
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- 1. Three60 Leisures approach to Leisure Property Management is determined by Proactiveness, Proficiency and Professionalism, know as 3P's, thus: "WE CREATE AND SUSTAIN A QUALITY SERVICE AS THE HEART OF OUR APPROACH TO LEISURE FACILITY MANAGEMENT" WWW.THREE60.AE ; INFO@THREE60.AE PROACTIVENESS Three60 Leisure does not sit back and wait; hoping people will attend a leisure facility they are managing. There well trained and experienced facility team act in in advance of a future situation, rather than just reacting. This means they take control and make things happen rather than just adjusting to a situation or waiting for something to happen. The team will ensure the clients Leisure Facility is proactively marketed, attracting people seeking a healthy and enjoyable life-style. PROFICIENCY Three60 Leisures philosophy is influenced by the proficiency of their knowledgeable personnel. Most commonly in reference to (1) the proficiency of a Leisure facilitys service delivery standards; (2) The proficiency the Leisure Facilitys users in achieving the pleasure they are pursuing; (3) The proficiency the Leisure Facility in demonstrating it is fit for purpose and provides the services users expect; and (4) Three60 Leisures personnel being deemed proficient based on job-performance evaluations. PROFESSIONALISM Three60 Leisure determines the competence or skill expected of its personnel and of third party service providers in delivering the myriad of services presumed by a client when Three60 Leisure is managing a facility. Three60 Leisures attitude towards Leisure Facility management is governed by the quality and efficiency of its personnels professionalism. In short the practising of an activity, especially in a Leisure Facility is competently delivered rather than simply being available. The three P's" ensure that Three60 Leisure creates and sustains a quality service as the heart of its approach to Leisure Facility Management. Our Quality Management System (QMS) covers all aspects of service delivery through regularly updated operating manuals and training to ensure that personnel understand what is required to deliver a quality service for our valued clients and to ensure that legal requirements, and that the Continuous Improvement of delivered services realises Best Practice and Best Value for the client. Specialist Areas that are covered within the Quality Management Systems include: Facility Development Food and Beverage Health and Fitness Health and Safety Environmental Financial Human Resources Information Technology Marketing Operations Operations Sales and Membership (Hard Services) (Soft Services)