Leonard C. Parker Jr. Professional Profile
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Leonard C. Parker III is seeking a new career opportunity. He has over 4 years of experience in customer service and sales. He holds a Bachelor's degree in Political Science from Norfolk State University. His experience includes roles as a case manager, retail sales associate, customer service specialist, assistant counselor, mover, camp counselor, and student assistant. He is ambitious, dedicated, and skilled in assisting customers, meeting goals, and problem solving.
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The document is a resume for Allen L. Turner. It summarizes his qualifications and experience in customer service, collections, banking, credit lending, and property management. It details his work history including roles as an admissions representative, fundraising representative, instructional aide, leasing consultant, resolution services representative, and collector. It also lists his education from Morgan State University with a bachelor's degree in psychology and minor in telecommunications.Ad
Leonard C. Parker Jr. Professional Profile
- 1. Leonard C. Parker III 12001 Old Columbia Silver Spring, Maryland 20904 (301)-674-5336 Lparker15703@gmail.com Professional Profile I am an ambitious and dedicated professional with over 4 years of experience in customer service. Skills include ability to work well with others, organization, and assisting people with setting and accomplishing goals, as well as leading to solve, eliminate, and prevent substantive issues and problems. Education December 2013 Norfolk State University Norfolk, VA Bachelor of Political Science Experience July 2014 Career T.E.A.M Washington, D.C. Case Manager Supervise and document clients progress Assist in ensuring clients needs are met and providing resources needed Provide professionalsupport and supportive counseling Create career opportunities goals, and monthly plans for clients Engaging and reengaging 120+ customers to participate with the program Remove and prevent barriers for customers Implemented new ideas to assist customers to improve companys participation percentage Nordstrom Retail sales - women shoes Designed monthly customer service trainings implementing new ideas that maximized customer satisfaction Dominated daily revenue goals by exceeding the daily projected goal amount of at $1,000 a day Ensured customers confidence and satisfaction Orchestrated sales plans to increase daily revenue goals January 2014-April 2014 Service link Loancare Norfolk, VA Customer Service Specialist Heavy inbound and outbound calls to customers to determine foreclosure alternatives and opt over 100 customers into specific programs. Reviewed loss mitigation options with customers. Collected financial information submitted by over 100 borrowers.
- 2. Ability to explain all workout options within company / investor / insurer guidelines and know the requirements of each option. Remained in compliance with all federal, state,agency and internal collection regulations and guidelines. Provided professionalcustomer service in an accurate and timely manner. Resolved accounts in a time-sensitive manner. Maintained a positive, problem-solving approach and positive relationships within a team environment. Provided feedback to management for ideas on process improvement. Achieved monthly goals set forth by management exceeding over a million. Provided personalattention to each client in a professional and responsible manner. July 2013-August 2013 Crestar Health Norfolk, VA Assistant Counselor Mentored and assisted youth with daily activities. Referred 400 youth to behavior specialist so the child could receive the necessary help. Documented behavior of youth to pinpoint behavior issues. June 2013-August 2013 Best Family Moving and Storage Norfolk, VA Mover Moved consumers goods from one designated location to the next. Received and documented payments from consumers exceeding $5,000. Maintained cleanliness of transport vehicles. Drove transport vehicles from one designated location to the next. June 2013 August 2013 Camp Ramapo Norfolk, VA General Counselor Collectively worked with other staff to oversee program activities and daily routines for the camp attendees. Counseled 23 youth with developmental disabilities, such as autism, bi-polar, down syndrome and behavioral dilemma. February 2012- December 2013 Norfolk State University Library Norfolk, VA Office of Information Technology Student Assistant Assisted students with computer complications. Monitored computer lab to ensure rules and guidelines are being followed. February 2011 August 2011 Brambleton Community Outreach Center Norfolk, VA Volunteer Assisted youth with homework. Participated in mentorship programs. August 2008- August 2009 Volunteers of America Philadelphia, PA Residential Program Counselor Worked with seven different consumers to assure,promote, and carry out independence. Counseled clients with mental and behavioral disabilities in times of depression,anger, or any type of instability.
- 3. Good Morning! Through my professional network I was made aware of the open positions with your company. I am extremely interested to inquire more about the opportunity. I have a background in customer service and sales with 4 plus years of experience. I understand how tight your schedule may be, but I would greatly appreciate a few minutes of your time. I have attached my resume, if possible I would like to call you July 10 to discuss potential employment match. In the meantime, feel free to contact me via email or phone with the information listed below. Thank you for your time and consideration.