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Leony Dela Torre Barniso
Bldg.1998, Muwailah,Sharjah,UAE
Mobile #: 0508571440
Email Address:Angelafaith_2009@yahoo.com
Personal Information:
Birthday:October19, 1985 Age:29Years Old
Birthplace:BacolodCity Civil Status:Single
Height:55 Weight: 58
Nationality:Filipino Religion:RomanCatholic
Work Experience:
 CustomerService Representative MIHY
o Dubai International AirportTerminal 3
o Dubai,UAE
o September3,2013  Present
 To provide awelcome service toourbusinesspassengersatcheckinn,and at othercustomer
service touchpointsandto assistissmoothingthe customer.
 To problemsolve onsite issueswhichimpactonbusinesscustomerexperience atDubai airport.
 AssistBusinesscustomersduringflightirregularities,coordinatingcommunicationwithaffected
passengerstoensure passengerexperience remainspositive.
 To take service recoverymeasureswhenappropriatetoprotectthe customerexperience.
 To act as liasonwith the call centerteamindeliveringall elementsof the businessclass
experience.
 To act as liasonwithFZoutstationnetworkforspecial handlingrequestsandcoordination
duringflightirregularities.
 To provide aflighteditingfunctioninDubai toensure thatany requiredservice requestsare
appliedtoindividual customers.
 To provide customerrecognitiontoourfrequentfliersthroughindividual contactoneach
journeythroughthe airport.
 Informationstaff inDubai International AirportDutyfree level.
 BookingSalesPerson
o Bahamas Meat Shop
o BacolodCity
o March 2012  March 2013
 BookingSalesPerson
o JarlopDistributorsInc.
o February2010  June 2011
 BookingSalesPerson
o LopyanDistributorsInc.
o August2009  February2010
 SalesRepresentative/Cashier
o GalleonEnterprisesTelecom
o May 17, 2007  March 17, 2008
Work Experience:
 To ensure the attainmentof sales target,maximize distributionof all productslines.
 Maximize developmentof trade territorybya continuousandintensive efforttoexpand.
 Ensure companysfinancial exposureisata minimumbyfollowingstandardpoliciesand
proceduresincreditandcollection.
 Prepare timelyandaccurate reportsondailysalesactivities,trade development andcompetitive
activities.
Educational Background:
 2002  2006 University of St.Lasalle BacolodCity
o Bachelorof Science inBusinessManagement
 1998  2001 LuisHerviasNational HighSchool BacolodCity
o SecondaryEducation
 1993  1998 Do単a CorazonLocsinMontelibanoElem.School BacolodCity
o PrimaryEducation
Seminars/Trainings/Experiences:
 OJT  Philippine National Bank
o Preparationof NewAccount
o Typing
o Encoding
o 2005
 Basic StockMarket OrientationandManagementOutlook
o February5, 2005
 Human ManagementSeminar
o March 11, 2005
 Basic SellingSkillsandTechniques
o URC, Manila
o May 10  14, 2010
 Service BootCamp
o Dubai International Airport
o Feb18-19, 2015
Leony_Resume

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Leony_Resume

  • 1. Leony Dela Torre Barniso Bldg.1998, Muwailah,Sharjah,UAE Mobile #: 0508571440 Email Address:Angelafaith_2009@yahoo.com Personal Information: Birthday:October19, 1985 Age:29Years Old Birthplace:BacolodCity Civil Status:Single Height:55 Weight: 58 Nationality:Filipino Religion:RomanCatholic Work Experience: CustomerService Representative MIHY o Dubai International AirportTerminal 3 o Dubai,UAE o September3,2013 Present To provide awelcome service toourbusinesspassengersatcheckinn,and at othercustomer service touchpointsandto assistissmoothingthe customer. To problemsolve onsite issueswhichimpactonbusinesscustomerexperience atDubai airport. AssistBusinesscustomersduringflightirregularities,coordinatingcommunicationwithaffected passengerstoensure passengerexperience remainspositive. To take service recoverymeasureswhenappropriatetoprotectthe customerexperience. To act as liasonwith the call centerteamindeliveringall elementsof the businessclass experience. To act as liasonwithFZoutstationnetworkforspecial handlingrequestsandcoordination duringflightirregularities. To provide aflighteditingfunctioninDubai toensure thatany requiredservice requestsare appliedtoindividual customers. To provide customerrecognitiontoourfrequentfliersthroughindividual contactoneach journeythroughthe airport. Informationstaff inDubai International AirportDutyfree level. BookingSalesPerson o Bahamas Meat Shop o BacolodCity o March 2012 March 2013 BookingSalesPerson o JarlopDistributorsInc. o February2010 June 2011 BookingSalesPerson o LopyanDistributorsInc.
  • 2. o August2009 February2010 SalesRepresentative/Cashier o GalleonEnterprisesTelecom o May 17, 2007 March 17, 2008 Work Experience: To ensure the attainmentof sales target,maximize distributionof all productslines. Maximize developmentof trade territorybya continuousandintensive efforttoexpand. Ensure companysfinancial exposureisata minimumbyfollowingstandardpoliciesand proceduresincreditandcollection. Prepare timelyandaccurate reportsondailysalesactivities,trade development andcompetitive activities. Educational Background: 2002 2006 University of St.Lasalle BacolodCity o Bachelorof Science inBusinessManagement 1998 2001 LuisHerviasNational HighSchool BacolodCity o SecondaryEducation 1993 1998 Do単a CorazonLocsinMontelibanoElem.School BacolodCity o PrimaryEducation Seminars/Trainings/Experiences: OJT Philippine National Bank o Preparationof NewAccount o Typing o Encoding o 2005 Basic StockMarket OrientationandManagementOutlook o February5, 2005 Human ManagementSeminar o March 11, 2005 Basic SellingSkillsandTechniques o URC, Manila o May 10 14, 2010 Service BootCamp o Dubai International Airport o Feb18-19, 2015