Leslie Diaz Resume
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Leslie Diaz is a Service Desk Manager with over 10 years of experience in customer service and IT support. She is proficient in ServiceDesk, MS Office, Microsoft Exchange, Lync, Windows Server 2003, and networked applications. As Service Desk Manager since 2012, she has raised service standards, empowered her team, and assisted with two acquisitions. Previously she was an IT Project Manager and Senior Analyst at Dell where she troubleshot issues and identified ways to improve the customer experience.
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The document provides a summary of William W. Wagner's professional experience and qualifications. He has over 18 years of experience in IT and customer service fields, including roles as a systems analyst, technical support specialist, employee manager, and project manager. Wagner has a variety of technical skills and certifications and is seeking new opportunities to utilize his management and problem-solving abilities.Lokesh vanjani
Lokesh vanjaniLokesh Vanjani
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Lokesh Vanjani is a senior IT manager with over 6 years of experience in banking and information technology. He has expertise in areas such as IT infrastructure management, systems administration, database management, and team leadership. Some of his major achievements include managing the successful migration of multiple banking systems and reengineering a corporate network. He is currently an Assistant Manager at The Federal Bank responsible for their IT infrastructure and a team of 30 professionals.Lokesh vanjani
Lokesh vanjaniLokesh Vanjani
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Lokesh Vanjani is a senior IT manager with over 6 years of experience in banking and information technology. He has expertise in areas such as IT infrastructure management, systems administration, database management, and team leadership. Some of his major achievements include managing the successful migration of multiple banking systems and reengineering a corporate network. He is currently an Assistant Manager at The Federal Bank responsible for their IT infrastructure and a team of 30 professionals.Ayan Updated CV
Ayan Updated CVayan datta
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Ayan Datta is seeking a technical support or ICT support position and has over 5 years of experience in help desk, technical support, desktop support, and IT sales. He has strong technical skills including networking, operating systems, hardware, software troubleshooting, and customer service. His objective is to provide first level technical support and convey technical solutions to customers in a clear manner.Nathan Caldwell Resume
Nathan Caldwell ResumeNathan Caldwell
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Nathan Caldwell has extensive experience in programming languages, testing, maintaining, and monitoring computer programs and code. He has a Bachelor's degree in Computer Information Systems from DeVry University, where he led a team that designed and developed a user-friendly website for a BBQ restaurant using PHP, MySQL, HTML and JavaScript. His previous work includes managing stores for GameStop and providing guest services at Target, where he solved problems for customers and ensured their satisfaction. He has strong communication, organization, and problem-solving skills.Francisco De La Cruz Resue
Francisco De La Cruz Resueciscod2007
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Francisco De La Cruz has over 15 years of experience in data architecture, management, and governance. He seeks to define enterprise data vision and strategy, develop standards and methodology, and drive selection of data management tools. His expertise includes establishing governance processes for metadata and common reference data to improve data quality, integration, and usability across organizations.Current Cover Letter & Resume
Current Cover Letter & Resumegueste914f1
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James R. Muzzarelli is an experienced IT professional seeking a new position. He has over 13 years of experience in IT management, networking engineering, and project management. He has worked in healthcare, hospitality, manufacturing, and supply chain environments. Muzzarelli has a proven track record of highlighting and resolving issues in diverse technical environments.Joaquin Reyes Resume
Joaquin Reyes ResumeJoaquin Reyes
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Joaquin Reyes has over 23 years of experience in telecommunications systems integration, operations, and maintenance. He has led teams of 10-15 engineers and technicians on projects for 8 years, focusing on customer experience. Reyes has extensive experience with US government and military protocols. He was selected to participate in Telus' leadership development program from 2012 to 2014. Reyes currently works as a Service Delivery Administrator for Telus, serving as a field support manager and senior technical lead for Ottawa and the Maritimes.Ahmed.Shawkyv2
Ahmed.Shawkyv2Ahmed Shawky
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Ahmed Shawky Abbas is an IT manager with over 10 years of experience. He has extensive technical skills including networking, servers, databases, and security. He is seeking a managerial position that utilizes his leadership abilities and commitment to customer service. Abbas has a degree in information systems and several technical certifications.Grady Smith Dec 2014
Grady Smith Dec 2014Grady Smith
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Grady Smith is seeking a position as an Enterprise Technical Support Resolution Manager. He has over 10 years of experience in technical support roles for Dell Compellent storage solutions, with a proven track record of effectively resolving challenging technical issues. He is skilled in communication, resource coordination, and ensuring high levels of customer satisfaction. His objective is to manage critical customer situations and help teams achieve project milestones.Alex Drennan.CV admin manager
Alex Drennan.CV admin managerAlex Drennan MoS
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Alex Drennan has over 20 years of experience as an administrative assistant at Network Rail. He has strong skills in operational processes, client relationship management, infrastructure projects, and team leadership. He maintains documentation according to company procedures and designs cloud folder structures. Alex is proficient in Excel, preparing procedures, collating data, and taking meeting minutes. He aims to deliver high-quality work and manage stakeholder expectations. References are available upon request.J.Jensen Resume 2014
J.Jensen Resume 2014JoAnn Jensen
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JoAnn Jensen is a senior level IT manager with over 17 years of experience managing end user support services and desktop engineering teams. She has a proven track record of improving customer service metrics, developing IT policies and standards, and leading teams to success. Her resume outlines her professional experience managing support teams at DentaQuest and other organizations, as well as her education and technical skills in areas such as Windows, Microsoft Office, ITIL processes, and help desk software.fakhoorianresume
fakhoorianresumeRudy Fakhoorian
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Rudy Fakhoorian is an IT specialist and recent MBA graduate with extensive experience in both IT and business. He has a background in strategic planning, business development, project management, and staff training. Fakhoorian has worked as an IT specialist for Parallon where he supported over 200 users and was named top performer nine times. Previously, he founded and operated his own business providing customized vehicle IT installations. He also has experience as a lead installation technician for Geek Squad, where he helped make his team one of the most profitable. Fakhoorian holds an MBA from Middle Tennessee State University and a BS from Western Kentucky University.Resume - Sandra Playle
Resume - Sandra PlayleSandra Playle, PMP
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Sandra Playle is an information technology professional with over 30 years of experience in software development, database management, project management, and leadership roles. She has a background in managing teams and delivering technical solutions. Currently she is the Director of Technical and Project Delivery at Epsilon, where she leads development teams to deliver solutions for clients and ensures compliance with various auditing standards. Previously she held director roles at CoreLogic and management roles at Sprint and Nissan.Chelsea Graden Resume 1
Chelsea Graden Resume 1Chelsea Graden
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This document is a resume for Chelsea Graden summarizing her professional experience and qualifications for an IT position. She has over 3 years of experience as a Client System Tech for the United States Air Force where she installed software, repaired hardware, and resolved technical issues. She also has 2 years of experience as a Process Planning Associate for Rainsville Technology assisting various departments and streamlining production database systems. Her skills include troubleshooting, customer service, various software/hardware, and organization.Karim El-Said CV - V5
Karim El-Said CV - V5Karim El-Said
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Karim El-Said is a professional technical/project analyst with over 7 years of experience in project management, infrastructure support, and technical consulting roles. He has extensive experience managing projects from start to finish across multiple industries. Currently he works as an IS Analyst for Philip Morris International, where his responsibilities include managing infrastructure projects and teams across Egypt and North Africa.Aundrea M De Leon V2010
Aundrea M De Leon V2010aundread
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Aundrea M. De Leon has over 12 years of experience in information technology project management, application development, and managing global computer operations. She is skilled in developing IT solutions, managing projects, and improving organizational efficiency. De Leon has a proven track record of delivering technical solutions that increase revenues, margins, and productivity. She holds a Bachelor's degree in Computer Information Systems and is a Project Management Professional.Leslie Diaz Resume
- 1. LESLIE DIAZ 2459 Mason Ferry Dr #101, Herndon, VA 20171 Home: 703-793-9156 • Cell: 571-286-7879 lesliendiaz@gmail.com Enthusiastic Service Desk Manager seeking to implement exceptional communication and organization skills, along with creative solutions to any startup or business-focused company.Over 10 years evolving customer service to meet client, employee, team, and company needs. Troubleshooting proficiency ServiceDesk Accomplished with mobile devices DHCP/DNS Ethernet and Firewall proficient MS Office proficiency Microsoft Exchange 2010 Microsoft Lync ISA/Forefront UAG Windows Server 2003 Networked applications Call center management experience Seasoned in conflict resolution Courteous demeanor Energetic work attitude Inventory control Customer service expert Exceptional telephone etiquette Staff development Policy/program development Staff training Leadership Promoted to Service Desk Manager in 2012 Served as key contributing member to Leadership team Assisted 2 successful acquisition and the subsequent technology integration People Management: Raised Service Desk service standards and expectations Empowered individual team members and group resulting in outstanding self and team assessment Liaison between Executives, VP's, IT Director and staff. 11/2010 to Current DELL Herndon, VA IT Project Manager Senior Analyst Analyzed key metrics to measure product effectiveness. Troubleshot and resolved internet connectivity and general software and hardware issues. Identified product problems and strengths and collected data on the customer experience. Drafted user stories, use cases and functional specifications to support product development. Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs. Collaborated with the global team to resolve IT support cases. NoVA, Fairfax, VA, USA SUMMARY HIGHLIGHTS ACCOMPLISHMENTS EXPERIENCE EDUCATION