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Luqmaan Booley
Luqmaan Booley

This document is a curriculum vitae for Luqmaan Booley that provides personal information, education history, employment history, and references. It details that Luqmaan is married South African male with qualifications and experience in computer engineering, systems administration, and various IT roles over 13 years, currently working as a Cloud Managed Hosting Services Engineer at Internet Solutions.

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Curriculum Vitae Of Luqmaan Booley
Personal Information Surname: Booley First Names: Luqmaan Hassen Sex: Male Nationality: South African Home Language: English Other Languages: Afrikaans No. of Dependants: One Marital Status: Married Drivers License: Yes (Code A and B) Interests: Music Out Door Person Computers Gaming Socializing Car sound Biking Contact Details: Phone: +27 84 307 3748 +27 78 332 7998 Email: Lukies187@gmail.com Education Further Education: College campus 2005 Computer Engineering: A+ (hardware and software) N+ Microsoft Office Business Communications Computer literacy Databases (Access) Web Development (Front Page)
Verhoef IT training institute JES2 course for operators Unix overview and fundamentals Additional experience: Full working knowledge – Legato networker Managing back-up’s, reports, tape changes and basic troubleshooting. Basic working Knowledge - TSM (Tivoli storage management) Internal IS training MCSA (Microsoft Certified Systems Administrator) Online courses (Dimension Data University – DDU) Harvard time management Module 1 and 2 Project Management fundamentals Configuring a DNS server in Windows Server 2008 Configuring servers and server roles in Windows Server 2008 Other online courses Dell Certified Engineer Torque IT LPI-1 (Linux Professional)
Last School Attended: Florida Park High School [2000 – 2004] Highest Standard Obtained: Grade 12 [Matric 2004] Subjects Passed: English First Language – HG Afrikaans Second Language – HG Mathematics – SG Science – SG Biology – HG Business Economics – SG Employment History Internet solutions: July 2015 - Present Title: Cloud Managed Hosting Services Engineer Duties: • The day to day administration of the Managed Hosting clients relating to website(IIS) and server configurations, database administration and server and application monitoring as well as the clients Active Directory and Exchange environments. • Installation and configuration of new clients onto the Managed Hosting solution from the initial workshop phase through to production. Physical and Virtual solutions(vmware). • Responsible for the timely and accurate patching of the Managed Hosting clients environments. • Work with other departments such the IS Security team and the Hosting Business Unit as well as communicating the status of projects or tasks to the client and account/service managers. Internet solutions: October 2011 - Present Title: Cloud Systems Engineer Duties: • Managing and maintaining all cloud virtual solutions offered by IS and escalating to infrastructure teams if necessary • Ensuring all OS related issues are trouble-shooted are resolved within specified SLA • Managing and maintaining all physical Servers hosted in our Data Centre. Hardware and Operating Systems. • Troubleshooting all DNS related queries and making the relevant changes to ensure they resolve correctly • Assisting with all domain related queries (domain registrations, updates and transfers) • Demonstrating knowledge on OS versions • Trouble Shooting all backup related issues on the various platforms
• Acting team lead - Assisting with managing all escalations and ensuring all sites are effectively covered Internet solutions: March 2010 – October 2011 Title: Telco Engineer Duties: • Logging calls with Telkom. • Doing 1st line troubleshooting on Telkom equipment. • Monitoring backbones and notifying infrastructure once something goes down and keeping all affected parties updated. • Clearing errors on client’s lines and monitor if it still occurs, if it does, we make sure that a Telkom technician goes out to the client’s premises. • Making sure that Telkom technicians go out to site to work on client’s lines towards a resolution. • Keeping clients up to date on their status of their calls. • Providing world class customer service by ensuring that incidents are fixed in a timely manner.
Business Connexion: December 2006 – February 2010 Title: Media manager • Duties: • Managing of tapes to ensure that there is enough space available for the back up’s to run, handling requests and restores of data for the clients. Sending of live tapes offsite for storage. (Microsoft S.A Call Centre) Bytes technology outsource: July 2006 – December 2006 Title: Customer service representative • First line of assistance • Assisting client with queries – Trying to sort out the query for the customer • Providing general information References Business Connexion: Allan Young +2782 415 0551 (Microsoft S.A Call Centre) Bytes technology outsource: Rene Maytham +2782 673 3993 Internet Solutions (Telco): Lee Magney +2783 388 7430 Internet Solutions (Systems): Carl Johnstone +2782 825 1307
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  • 2. Personal Information Surname: Booley First Names: Luqmaan Hassen Sex: Male Nationality: South African Home Language: English Other Languages: Afrikaans No. of Dependants: One Marital Status: Married Drivers License: Yes (Code A and B) Interests: Music Out Door Person Computers Gaming Socializing Car sound Biking Contact Details: Phone: +27 84 307 3748 +27 78 332 7998 Email: Lukies187@gmail.com Education Further Education: College campus 2005 Computer Engineering: A+ (hardware and software) N+ Microsoft Office Business Communications Computer literacy Databases (Access) Web Development (Front Page)
  • 3. Verhoef IT training institute JES2 course for operators Unix overview and fundamentals Additional experience: Full working knowledge – Legato networker Managing back-up’s, reports, tape changes and basic troubleshooting. Basic working Knowledge - TSM (Tivoli storage management) Internal IS training MCSA (Microsoft Certified Systems Administrator) Online courses (Dimension Data University – DDU) Harvard time management Module 1 and 2 Project Management fundamentals Configuring a DNS server in Windows Server 2008 Configuring servers and server roles in Windows Server 2008 Other online courses Dell Certified Engineer Torque IT LPI-1 (Linux Professional)
  • 4. Last School Attended: Florida Park High School [2000 – 2004] Highest Standard Obtained: Grade 12 [Matric 2004] Subjects Passed: English First Language – HG Afrikaans Second Language – HG Mathematics – SG Science – SG Biology – HG Business Economics – SG Employment History Internet solutions: July 2015 - Present Title: Cloud Managed Hosting Services Engineer Duties: • The day to day administration of the Managed Hosting clients relating to website(IIS) and server configurations, database administration and server and application monitoring as well as the clients Active Directory and Exchange environments. • Installation and configuration of new clients onto the Managed Hosting solution from the initial workshop phase through to production. Physical and Virtual solutions(vmware). • Responsible for the timely and accurate patching of the Managed Hosting clients environments. • Work with other departments such the IS Security team and the Hosting Business Unit as well as communicating the status of projects or tasks to the client and account/service managers. Internet solutions: October 2011 - Present Title: Cloud Systems Engineer Duties: • Managing and maintaining all cloud virtual solutions offered by IS and escalating to infrastructure teams if necessary • Ensuring all OS related issues are trouble-shooted are resolved within specified SLA • Managing and maintaining all physical Servers hosted in our Data Centre. Hardware and Operating Systems. • Troubleshooting all DNS related queries and making the relevant changes to ensure they resolve correctly • Assisting with all domain related queries (domain registrations, updates and transfers) • Demonstrating knowledge on OS versions • Trouble Shooting all backup related issues on the various platforms
  • 5. • Acting team lead - Assisting with managing all escalations and ensuring all sites are effectively covered Internet solutions: March 2010 – October 2011 Title: Telco Engineer Duties: • Logging calls with Telkom. • Doing 1st line troubleshooting on Telkom equipment. • Monitoring backbones and notifying infrastructure once something goes down and keeping all affected parties updated. • Clearing errors on client’s lines and monitor if it still occurs, if it does, we make sure that a Telkom technician goes out to the client’s premises. • Making sure that Telkom technicians go out to site to work on client’s lines towards a resolution. • Keeping clients up to date on their status of their calls. • Providing world class customer service by ensuring that incidents are fixed in a timely manner.
  • 6. Business Connexion: December 2006 – February 2010 Title: Media manager • Duties: • Managing of tapes to ensure that there is enough space available for the back up’s to run, handling requests and restores of data for the clients. Sending of live tapes offsite for storage. (Microsoft S.A Call Centre) Bytes technology outsource: July 2006 – December 2006 Title: Customer service representative • First line of assistance • Assisting client with queries – Trying to sort out the query for the customer • Providing general information References Business Connexion: Allan Young +2782 415 0551 (Microsoft S.A Call Centre) Bytes technology outsource: Rene Maytham +2782 673 3993 Internet Solutions (Telco): Lee Magney +2783 388 7430 Internet Solutions (Systems): Carl Johnstone +2782 825 1307