Liberty University Campus Card Photo Upload Breakthrough
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Originally given at 2014 BBTS Spring Training in Scottsdale, AZ, this presentation describes the industry leading web application that Liberty University built for its students and staff members. In the first 18 months, almost ten thousand students chose to upload their photos online rather than wait in lines at Cards Services. It has changed the way the campus card office does business.
Liberty University Campus Card Photo Upload Breakthrough
- 1. Ready, Aim, Submit Photo Upload Grand Slam Deborah Nightingale, Director, Card Services Kelly Mayhew, Project Manager, IT Development Faith Maweu, Data Analyst, Business Intelligence Tony Erskine, Senior Developer, IT Development
- 2. LIBERTY UNIVERSITY Liberty University | Training Champions for Christ since 1971 • 12,000 resident students • 90,000 on-line students – 11, 000 come to campus for Intensives each yr • 5,000 faculty/staff vs • Card Services: 3 full time staff, 2 student workers
- 3. FACING THE PROBLEMS • Providing a secure delivery option • Easing the strain on staff • Reducing orientation lines • Engaging the online population
- 4. A DREAM WAS BORN • Requested changes to existing applications • Storyboard requests • Collaborate with IT Development • Let the fun begin!
- 5. IT DEV PROJECT • Planned Architecture & Technologies of new application • Began development • Maintained communication & story backlog with Card Office through daily scrum meetings and bi-weekly backlog review meetings • Deployed with phased functionality • De-commissioned all old sites/links
- 8. START THE PROCESS - Requestor
- 9. TERMS & CONDITIONS - Requestor
- 10. ‹#› ACCEPTABLE PHOTO - Requestor
- 11. ACCEPTABLE PHOTO - Requestor
- 12. VERIFY YOUR IDENTITY - Requestor
- 13. ‹#› VERIFY YOUR IDENTITY - Requestor
- 14. DELIVERY OPTION - Requestor
- 16. VERIFY & REQUEST - Requestor
- 18. PENDING REQUESTS – Card Office
- 19. SEARCH CAPABILITY – Card Office
- 20. REQUEST HISTORY – Card Office
- 21. APPROVE OR DENY – Card Office
- 22. ACTIVATION PROCESS - Requestor
- 23. CONFIRMATION NOTICE - Requestor
- 24. APPLICATION DATA Fall 2012 Spring 2013 Fall 2013 Office Visits 6547 2311 6050 Online Requests 310 1494 2821
- 25. TRAFFIC REPORT • Google Analytics provides a snapshot of visits by date range
- 26. Q & A