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Library Top Ten
Answers to Your Most Common
Questions!
Sometimes, the library can be a bit
overwhelming
 so heres some helpful tips to
make it easier.
#1 Where Do I Get My Student
Card?
You can get
your student
card from the
Library
Circulation
Desk
Your Student Card
Your student card has
many functions:
 Library card
 photocopy card
 bus pass
 meal plan card
 gym membership
#2 Where Do I Ask For Help?
The Research
Help Desk is
located on the
Main Floor of the
library, the IT
Help Desk is
located in the
same area
#3 Where Are the Computers?
Main Floor
Where Are the Computers?
3rd Floor Lab
Where Are the Computers?
Individual
computers for
student use on
the Main,
Ground, and 4th
Floor of the
library
How Do I Log In to the Computers?
Use the same
username and
password as your
Lakehead email
account
How Do I Access Resources Off
Campus?
Use your
Lakehead email
username and
password
#4 What is the Cost of Printing?
B/W printing is
.08 per sheet and
colour is .50
Add money to
your account at
the Circulation
Desk
Where Are the Printers?
A print/copy
room is located
on the Main
Floor, and
printers are also
located on the 3rd
and 4th Floors
#5 Is There Wireless Internet?
All floors in the
library have
wireless
internet
How Do I Access Wireless
Internet?
Username/
password is the
same as your
Lakehead email
To set up wireless
on any of your
devices visit the IT
Help Desk on the
Main Floor of the
Library
#6 Does the Library Offer
Tours/ Workshops?
Tours/Workshops
start in
September. Check
our website for
details
Where Can I Find the Tours/
Workshops Schedule?
You can find the
tours/workshops
schedule on the
library homepage
under the
Services
heading
#7 How Do I Sign Out a Group
Study Room?
Group study
rooms are on
the Main and
4th floor
You can book
the rooms at
the Circulation
Desk; two
student cards
are required
#8 What are Course Reserves?
For Example:
Your professor will
place items on reserve
in the library. Take the
call # to the Circulation
Desk with your student
card.
Past exams
are also on
reserve and
you can view
them online
How Do I Find a Course
Reserve?
How Do I Find a Course
Reserve?
Using the drop-
down menu, find
your instructor
or course
How Do I Find a Course Reserve?
Make sure to
copy down
the folder or
call number!
How Do I Find Past Exams Online?
You can view most
exams online by
using the same
Reserves tab.
Search by
professors name
OR course name
and number.
#9 Do You Have a Mobile
Website?
Go to: http://library.lakeheadu.ca/m
Whats on the mobile site?
 Library hours
 Search for books/reserves
 Contact Us
#10 Where Can I Get More
Information?
Visit us at the
Research Help
Desk
Contact Us:
Face to Face at the Research Help Desk
Call us: (807) 343-8302
Email us: researchhelp@lakeheadu.ca
Chat with us online
Ad

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Ad

Librarytopten2013

  • 1. Library Top Ten Answers to Your Most Common Questions!
  • 2. Sometimes, the library can be a bit overwhelming
  • 3. so heres some helpful tips to make it easier.
  • 4. #1 Where Do I Get My Student Card? You can get your student card from the Library Circulation Desk
  • 5. Your Student Card Your student card has many functions: Library card photocopy card bus pass meal plan card gym membership
  • 6. #2 Where Do I Ask For Help? The Research Help Desk is located on the Main Floor of the library, the IT Help Desk is located in the same area
  • 7. #3 Where Are the Computers? Main Floor
  • 8. Where Are the Computers? 3rd Floor Lab
  • 9. Where Are the Computers? Individual computers for student use on the Main, Ground, and 4th Floor of the library
  • 10. How Do I Log In to the Computers? Use the same username and password as your Lakehead email account
  • 11. How Do I Access Resources Off Campus? Use your Lakehead email username and password
  • 12. #4 What is the Cost of Printing? B/W printing is .08 per sheet and colour is .50 Add money to your account at the Circulation Desk
  • 13. Where Are the Printers? A print/copy room is located on the Main Floor, and printers are also located on the 3rd and 4th Floors
  • 14. #5 Is There Wireless Internet? All floors in the library have wireless internet
  • 15. How Do I Access Wireless Internet? Username/ password is the same as your Lakehead email To set up wireless on any of your devices visit the IT Help Desk on the Main Floor of the Library
  • 16. #6 Does the Library Offer Tours/ Workshops? Tours/Workshops start in September. Check our website for details
  • 17. Where Can I Find the Tours/ Workshops Schedule? You can find the tours/workshops schedule on the library homepage under the Services heading
  • 18. #7 How Do I Sign Out a Group Study Room? Group study rooms are on the Main and 4th floor You can book the rooms at the Circulation Desk; two student cards are required
  • 19. #8 What are Course Reserves? For Example: Your professor will place items on reserve in the library. Take the call # to the Circulation Desk with your student card. Past exams are also on reserve and you can view them online
  • 20. How Do I Find a Course Reserve?
  • 21. How Do I Find a Course Reserve? Using the drop- down menu, find your instructor or course
  • 22. How Do I Find a Course Reserve? Make sure to copy down the folder or call number!
  • 23. How Do I Find Past Exams Online? You can view most exams online by using the same Reserves tab. Search by professors name OR course name and number.
  • 24. #9 Do You Have a Mobile Website? Go to: http://library.lakeheadu.ca/m Whats on the mobile site? Library hours Search for books/reserves Contact Us
  • 25. #10 Where Can I Get More Information? Visit us at the Research Help Desk
  • 26. Contact Us: Face to Face at the Research Help Desk Call us: (807) 343-8302 Email us: researchhelp@lakeheadu.ca Chat with us online

Editor's Notes

  • #2: More centered
  • #26: Where do I ask for help? Title
  • #27: Face to face at the research help desk. Call us at, email us at, chat live