Lindsay Newsome Resume
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Lindsay Newsome seeks a management or leadership role to build upon her customer service experience. She has over 10 years of experience in customer service, training, and administrative roles. Her experience includes verifying insurance claims, billing, training new employees, and assisting executives. She has consistently ranked at the top of performance metrics for efficiency, production, and quality. Her education includes an Associate of Science degree in General Studies from Salt Lake Community College.
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- 1. Lindsay Newsome 2713 S. Yukon St L305, West Valley City, UT 84120 (C) 801.654.0487 (E) lnewsome23@gmail.com OBJECTIVE To expand upon existing customer service skills and develop management, training and leadership skills. CORE STRENGTHS Excellent customer service Attention to detail Active listening Telephone skills Multi-task management Documentation Self-motivated Time Management Organizational skills Microsoft Office Hard working Microsoft Outlook Great attitude with a desire to Management and learn training experience ACCOMPLISHMENTS - Achieved the highest level of efficiency in my current position as a customer service representative - Ranked top in production metrics and quality assurance - Selected through an application and interview process to participate COMPASS - Assisted in writing and implementing processes and procedures that are now expected of employees in that department - Promoted to the training department in May, 2014. WORK EXPERIENCE 10/2009 - Current Helios, Inc. West Valley City, Utah Training Specialist / Client Services Specialist / Patient Accounts Representative / Verifications Specialist Verifying Workers Compensation claims by contacting patients, employers, and insurance carriers Billing insurance carriers to collect on outstanding balances while abiding by state laws and regulations Obtaining approvals and denials for medications and contacting pharmacies to have medications processed Taking inbound and outbound phone calls, working simultaneously through different computer systems while documenting calls Working special projects assigned by upper management Preparing lesson plans for New Hire classes in the Operations department Delivering training classes to New Hire and existing associates in several operational departments Updating documentation for manuals and procedural documents for use on the production floor 06/2008 - 04/2009 inContact, Inc. Midvale, Utah Office Administrator Greeting and signing in guests and contacting the appropriate person to assist them
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