Line Management Tips for Large Events
0 likes971 views
Planning a big event? We've put together a list of tips to avoid long wait times and keep guests happy.
More Related Content
Similar to Line Management Tips for Large Events (20)
More from Universe (18)
Recently uploaded (20)
Line Management Tips for Large Events
- 1. Line Management Tips for Large Events
- 2. When you are having a large event, with hundreds or even thousands of people, it can be di鍖cult to get everyone into the event in an orderly manner, without frustratingly long waiting times. Lucky for you, weve put together a great list of tips so you can keep long lines to a minimum and avoid grouchy (tweeting!) attendees. The last thing you want is to make your event notorious for its long lines.
- 3. Setup Multiple Ticket Scanning Lanes Look at the number of attendees you will have, and plan to have more check-in lanes than you think you will need. The more lanes you have, the faster you will be able to get attendees into your event, keeping them happy with a reasonable waiting time. Having trouble 鍖guring out how many lanes you should have open? Check the number of attendees you will have against a target wait time youd like to have for your guests. 30 minutes is usually reasonable for a very large event.
- 4. Have Multiple Points of Entry You should have more than one gate for your attendees to enter by. Having two or three points of entry will help keep lines to a manageable length and wait time. When you have multiple points of entry, you can prepare for variations in crowd 鍖ux by looking at the layout of the venue and where your guests are coming from. Help out your presenters or those with premium ticket options by having a separate VIP or fast track lane.
- 5. Put Customer Service Near the Ticket Lanes (But Not Too Close!) Having customer service near the entry point will help streamline the check-in process. It will also keep those buying tickets the day of the event from slowing down the line of pre-purchased ticketholders. If any issues come up, having customer service nearby will help keep those lines moving.
- 6. Prepare Guests Ahead of Time (Social Media) Set expectations and keep your guests informed ahead of time before the event date. If your event is presentation or music-based, inform guests what time they need to arrive at the venue if they want to be in their seats before the show begins. Give them a map of the venue, tell them what parking is available and what they need to have ready when they get to the gate. You can keep them updated and reminded by posting these things on social media as well.
- 7. Use Good Signage One of the most important things you can do to keep lines moving is to have good, clear signage. Lost people lead to congestion and slow lines. If everyone knows where they need to go, there will be less confusion and a shorter wait for everyone.
- 8. Give Each Volunteer/Worker One Small Job Whether you are using a paid team of professionals or volunteers working your event, giving each person one small task to do can help keep the check-in process running smoothly. Take the big task of check in and break it up into small chunks: scanning the ticket, checking IDs, handing out goodie bags and checking bags. This simpli鍖es the training process, streamlines check-in and makes it easier to swap out workers when they need a break.
- 9. Dont Forget a Clean Getaway Once youve gotten everyone in, you need a good way to get everyone out. No one wants to end a long and busy day at an event and wait forever to even get to their car. Open up everything, take down any barriers and make sure that people can leave en masse without having to funnel through narrow lanes.
- 10. Help keep your lines under control by following these tips. If youre well prepared, have plenty of lanes and a streamlined check-in process, youll have happy attendees tweeting about how fast the lines move, and not about how long theyve had to wait!