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Kristine Hall has experience providing excellent patient care and service in a clinical setting. Her skills include greeting patients, preparing exam rooms, assisting the provider during patient visits, scheduling follow-ups and testing, answering patient questions, obtaining insurance authorizations, relaying test results to patients, and following safety guidelines. She is also able to multitask, problem solve, communicate effectively with patients and staff, and maintain a high level of quality service even in stressful situations.
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PROFESSIONAL OBJECTIVES
To obtain a full-time position to utilize my working knowledge of leadership and nursing and to continue to develop and apply evidence-based practices, quality assurance and professional interpersonal relationship experiences.
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Definition: Patient-Centered Care
Definition Patient-centered care (patient centred care): Is a model in which providers partner with families to identify and satisfy the full range of patient needs and preferences.
To expand this definition, patient-centered care is dependent on the involvement of the staff and care team as well.油
To succeed, a patient-centered approach must also address the staff experience as staffs ability and inclination to effectively care for patients is unquestionably compromised if they do not feel care for themselves" (Picker Institute).
Researchers from Harvard Medical School, on behalf of Picker Institute and The Commonwealth Fund, defined seven primary dimensions of patient-centered care model.油
These factors are identified as:
Respect for patients values, preferences and expressed needs
Coordination and integration of care
Information, communication and education
Physical comfort
Emotional support and alleviation of fear and anxiety
Involvement of family and friends
Transition and continuityGeneral Resume 3.2015
General Resume 3.2015Katrina Neufeld
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Katrina Neufeld has over 12 years of experience in medical settings including roles as a Patient Access Manager, Outpatient Customer Service Supervisor, Front Office Supervisor, and Medical Receptionist. She has a strong track record of managing teams, implementing new systems, and improving processes. Neufeld is focused on creating a supportive work environment that fosters problem solving and continuous improvement. She aims to empower employees to develop their skills through independent and creative thinking.Ward Eileen FINAL 072816 ka
Ward Eileen FINAL 072816 kaEileen Ward
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Eileen M. Ward has over 15 years of experience as a registered nurse providing care in various healthcare settings including oncology, hospice, and clinical care management. She has worked as an oncology care manager, clinical staff nurse, and utilization nurse case manager. In her current role, she functions as an advocate for patients and families, ensuring continuity of care and addressing their medical, psychological, and educational needs.Chipo Njewa Nursing
Chipo Njewa Nursingchipo Njewa
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The document is a resume for Chipo Njewa, a registered nurse seeking a position in community health. She has over 3 years of experience as a nurse practitioner in Zimbabwe and 1 year of experience providing registered general nursing to geriatric patients. Her skills include assessing, planning, implementing, and managing patient care according to protocols. She is able to handle a wide range of patients from pediatric to elderly. Chipo Njewa is also skilled in emergency response, assisting physicians, infection control, diagnosing disease, and maintaining accurate patient records.- 1. Kristine Hall - Experience and Skill Set Demonstrates a high commitment to excellence in service and quality through interactions with patients, families, referring physicians, hospitals and other healthcare providers. Interacts directly with providers and patients in clinical setting, completes clinical tasks which include, but not limited to, obtaining vital signs, preparing and cleaning exam rooms, and rooming patients. Professionally greets and arrives patients for their clinic visits; confirms patient registration, insurance, demographics, and collects co-pays. Prepares medicalrecords for clinic visits by making certain all paperwork is complete, and test results are available and ready for provider prior to seeing the patient. Assists provider during clinic visits with exams, paperwork, phone calls, faxing and coping of material, filling out scripts and lab orders, and conveying instructions to patients. Schedules return visits and ancillary testing, and arranges referrals. Answers basic questions from patient/family regarding treatments,diagnoses, and procedures in understandable language. Obtains pre-certification and prior authorizations for procedures and specialty drugs. Routinely relays test results and the subsequent physician instructions to patients using understandable language. Relays patients needs, questions, and concerns to provider, and solves problems through executing direction. Follows infection control and safety guidelines. Arranges prescription refills. Answers phones cheerfully and professionally, schedules appointments, answers questions, and routes calls. Regularly develops and types physician correspondence to patients, patients employers, and other healthcare organizations. Provides excellent customer service through effective communication, actively listening, adapting, collaborating, calming patients and resolving their problems, easily and compassionately handling difficult personalities, and maintaining patient confidentially as required by HIPAA. Multitasks, organizes, prioritizes, and problem solves. Recognized for outgoing and empathetic personality; reaches high quality service levels with ability to handle stressful situations effectively, while executing multiple tasks simultaneously.