Lithium Telecom Social CXP in 2013
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64% of companies saw call volumes go down in 2012, which is twice the global average. The document also discusses that the companies polled were ranked #1 in using social media to drive business impact, transform customer experience, drive conversion through owned social channels, enlist customers to help other customers through social support, and enlist customers to share ideas for social innovation. Additionally, the document notes that social goals and strategies were spread evenly throughout the businesses.
Lithium Telecom Social CXP in 2013
- 15. 64% saw call volumes go down in 2012twice the global average #1 in: Use of Social to Drive Business Impact65% Use of Social to Transform the Customer Experience73% Drive conversion through owned social hubs64% Enlist customers to help other customers (social support)82% Enlist customers to share ideas (social innovation)82% social goals and strategies spread evenly across the business