Gary Clough is the Chief Operating Officer of The Krystal Company and has known the author for 4 years from working together at Arby's Restaurant Group where Gary was Senior VP of Operations. Keith Engler is a Senior Director of Franchise Management at Arby's Restaurant Group and has known the author for 10 years from working together when the author was with Trefz & Trefz, Inc. D/b/a Arby's. The author worked for Oren and Paul Trefz, owners of Trefz & Trefz, Inc. D/b/a Arby's, for over 24 years. Judy Smoot is an Operations Consultant at Arby's Restaurant Group and worked with