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Decarbonising housing stock
240,000 bills
sent annually
Serving 70,000 customers
Processing 贈16 million
in payments
500 schemes 110 energy
centres
38,000 PAYG customers
40
engineers
153
employees
Over 35 years experience
What's it all about?
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
7.45%
EU share of heating and cooling from renewable sources
Source: Eurostat: Energy for heating / cooling from renewable sources
What does decarbonisation mean for housing?
The heating
and the climate
What are the
options for
heating homes
cleanly?
Heat
networks The transition
from gas:
2025 no new
connections
Customer perception of heat
Most customers do not associate heat with
CO2 emissions and pollution (NOx)
Emotion and moral obligation
Poor explanations to
stakeholders
War footing on
global warming
We've cleaned up heating before
District heating
helps to deliver
heat cleanly to high
dense areas
Coal distributed by
cart across towns
and cities
Smog (from coal
fires) causes serious
health issues
The new evil is now
CO2 and NOx
Big changes to how we heat our buildings
No new gas boilers
installed after 2025
We will introduce a Future Homes
Standard, mandating the end of fossil fuel
heating systems in all new houses from
2025.  Philip Hammond
Heat networks
18% of Heat from heat networks
by 2050
Thats could be over 5 million
homes!
Currently we
think that (2%)
540K of homes
are using heat
networks
How do we retrofit older gas houses?
Sheffield case study
 Converted tower blocks to become heat networks
 150 buildings had boilers removed to connect to ERF with sub stations.
Looking abroad: Netherlands
District heating = high density areas
Electricity pumps = less dense areas
Connecting old housing stock to
district heating. Can it be done?
Q It can  but on scale!
A
Terraced housing
Over 25%
properties
terraced
housing
Space for
heat pumps
is limited
Unable to
external clad
Often near
DH pipes
running
down main
roads
What about the rest?
18%
Heat networks
The rest
Heat Pumps (water, ground),
Hydrogen? Biomethane?
Not including
commercial and
industrial buildings
Underground mains
Connected buildings
Heat networks: Low carbon?
Gas
Biomass
Waste to
energy
Heat
pumps
The spotlight is on heat networks
Scotland
London
Core Cities
Target: 2050 zero carbon emissions
Making a success of heat networks
Focused
on the
customer
What is the message to the
customer?
The user journey
Welcome
letter
Heat sale
agreement
Engagement
Tenant
meetings
Energy
centre
visits
Customer
services
Portals
PAYG
Accurate
and
timely
bills
Social
media
Payment
options
Surveys
PRE-MOVE IN/
RETROFIT
ON-BOARDING RELATIONSHIP BUILDING
Displays Welcome
pack
CUSTOMER EXPERIENCE
Equipment
demos
Events
Welcome
letter
Demonstrations
One-to-
one
meetings
Engineers
Website/app
Customer relations
Customer satisfaction
(6 monthly surveys carried out by an independent organisation)
91% call handler was polite and
courteous
92% overall professionalism of call
handler
90% customers feel
welcome
90% it included all options
expected
97% it was easy to use
97% Engineer turned up at the expected
time
97% they were clean and presentable
100% left the area clean and tidy
IntrotoSwitch2
Controls and metering:
The role of controls
Customer expectations
changing
Customer expectations
changing
Customer expectations
changing
Demand
management
Heat and health:
Monitoring with metering
25,000 excess
deaths in winter
relating to cold
temperatures &
living in cold
homes
2.55 million
living in fuel
poverty
11.1% of
households
What do you think?
Open windows in winter:
A symptom of flat rate
charging for heat?
Reduces CO2
emissions
Addresses fuel poverty
through behavioural
change
Reduces
consumption
Why is customer metering important?
Case study: Sheffield City Council
One of the Largest
operators of community
heating in the UKLeaders and advocators in
Community heating
Previous comparison of
gas consumption flat rate
circular charge to PAYG
4,800 on communal
heating operated by SCC
(flat rate charged)
1,000 connected to the
district network
Efficiency improvement
using metering across the
schemes
11,000 kWh
(flat rate)
4,100 kWh
(PAYG)
Innovation and ambition
for heat networks
How could we support?
Heat as a service?
Tariffs and
allowances for
health
Minimum
temperature
Prescribe?
Heat as a service
Level of
comfort
Hours of
comfort Bundles
Fair
usage tariffs
What can we monitor via a metering system?
Customer expectations
changing
Temperature
Humidity
CO2
Presence
Consumption
Central controls
BEMs
Building Energy Management Systems (BEMs) monitor and control services such as
heating, ventilation and air-conditioning, ensuring the building operates at
maximum levels of efficiency and removing wasted energy usage associated costs.
London Climate Action Week - Decarbonising our housing stock
Thanks for listening

More Related Content

London Climate Action Week - Decarbonising our housing stock

  • 2. 240,000 bills sent annually Serving 70,000 customers Processing 贈16 million in payments 500 schemes 110 energy centres 38,000 PAYG customers 40 engineers 153 employees Over 35 years experience
  • 3. What's it all about? 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 7.45% EU share of heating and cooling from renewable sources Source: Eurostat: Energy for heating / cooling from renewable sources
  • 4. What does decarbonisation mean for housing? The heating and the climate What are the options for heating homes cleanly? Heat networks The transition from gas: 2025 no new connections
  • 5. Customer perception of heat Most customers do not associate heat with CO2 emissions and pollution (NOx)
  • 6. Emotion and moral obligation Poor explanations to stakeholders War footing on global warming
  • 7. We've cleaned up heating before District heating helps to deliver heat cleanly to high dense areas Coal distributed by cart across towns and cities Smog (from coal fires) causes serious health issues The new evil is now CO2 and NOx
  • 8. Big changes to how we heat our buildings No new gas boilers installed after 2025 We will introduce a Future Homes Standard, mandating the end of fossil fuel heating systems in all new houses from 2025. Philip Hammond
  • 9. Heat networks 18% of Heat from heat networks by 2050 Thats could be over 5 million homes! Currently we think that (2%) 540K of homes are using heat networks
  • 10. How do we retrofit older gas houses? Sheffield case study Converted tower blocks to become heat networks 150 buildings had boilers removed to connect to ERF with sub stations. Looking abroad: Netherlands District heating = high density areas Electricity pumps = less dense areas Connecting old housing stock to district heating. Can it be done? Q It can but on scale! A
  • 11. Terraced housing Over 25% properties terraced housing Space for heat pumps is limited Unable to external clad Often near DH pipes running down main roads
  • 12. What about the rest? 18% Heat networks The rest Heat Pumps (water, ground), Hydrogen? Biomethane? Not including commercial and industrial buildings
  • 13. Underground mains Connected buildings Heat networks: Low carbon? Gas Biomass Waste to energy Heat pumps
  • 14. The spotlight is on heat networks Scotland London Core Cities Target: 2050 zero carbon emissions
  • 15. Making a success of heat networks Focused on the customer What is the message to the customer?
  • 16. The user journey Welcome letter Heat sale agreement Engagement Tenant meetings Energy centre visits Customer services Portals PAYG Accurate and timely bills Social media Payment options Surveys PRE-MOVE IN/ RETROFIT ON-BOARDING RELATIONSHIP BUILDING Displays Welcome pack CUSTOMER EXPERIENCE Equipment demos Events Welcome letter Demonstrations One-to- one meetings
  • 17. Engineers Website/app Customer relations Customer satisfaction (6 monthly surveys carried out by an independent organisation) 91% call handler was polite and courteous 92% overall professionalism of call handler 90% customers feel welcome 90% it included all options expected 97% it was easy to use 97% Engineer turned up at the expected time 97% they were clean and presentable 100% left the area clean and tidy IntrotoSwitch2
  • 18. Controls and metering: The role of controls Customer expectations changing Customer expectations changing Customer expectations changing Demand management
  • 19. Heat and health: Monitoring with metering 25,000 excess deaths in winter relating to cold temperatures & living in cold homes 2.55 million living in fuel poverty 11.1% of households
  • 20. What do you think? Open windows in winter: A symptom of flat rate charging for heat? Reduces CO2 emissions Addresses fuel poverty through behavioural change Reduces consumption Why is customer metering important?
  • 21. Case study: Sheffield City Council One of the Largest operators of community heating in the UKLeaders and advocators in Community heating Previous comparison of gas consumption flat rate circular charge to PAYG 4,800 on communal heating operated by SCC (flat rate charged) 1,000 connected to the district network Efficiency improvement using metering across the schemes 11,000 kWh (flat rate) 4,100 kWh (PAYG)
  • 23. How could we support? Heat as a service? Tariffs and allowances for health Minimum temperature Prescribe?
  • 24. Heat as a service Level of comfort Hours of comfort Bundles Fair usage tariffs
  • 25. What can we monitor via a metering system? Customer expectations changing Temperature Humidity CO2 Presence Consumption
  • 27. BEMs Building Energy Management Systems (BEMs) monitor and control services such as heating, ventilation and air-conditioning, ensuring the building operates at maximum levels of efficiency and removing wasted energy usage associated costs.

Editor's Notes

  • #4: Data source: http://appsso.eurostat.ec.europa.eu/nui/show.do?query=BOOKMARK_DS-1032380_QID_-16E967C7_UID_-3F171EB0&layout=TIME,C,X,0;GEO,L,Y,0;NRG_BAL,L,Z,0;UNIT,L,Z,1;INDICATORS,C,Z,2;&zSelection=DS-1032380UNIT,PC;DS-1032380NRG_BAL,REN_HEAT_CL;DS-1032380INDICATORS,OBS_FLAG;&rankName1=UNIT_1_2_-1_2&rankName2=NRG-BAL_1_2_-1_2&rankName3=INDICATORS_1_2_-1_2&rankName4=TIME_1_0_0_0&rankName5=GEO_1_2_0_1&sortC=ASC_-1_FIRST&rStp=&cStp=&rDCh=&cDCh=&rDM=true&cDM=true&footnes=false&empty=false&wai=false&time_mode=ROLLING&time_most_recent=false&lang=EN&cfo=%23%23%23%2C%23%23%23.%23%23%23 https://ec.europa.eu/eurostat/web/products-eurostat-news/-/DDN-20190304-1 All heating and cooling has to be zero carbon. How is this go
  • #8: Contrary to perceived perception, the UK have been building district heat networks for many years. Heat networks were initially a solution to delivering heat from coal cleanly. However, in the UK we stopped doing HN when we found North Sea Gas and the coal industry was run down. Most other European states installed DH rather than gas networks, probably the only exception being the Netherlands (who are currently converting their gas networks to DH and heat pumps) But of course the pollution from coal is no longer the problem it is now pollution from Gas fired boilers emitting CO2 and NOX which is the focus of decarbonisation and clean air in cities. The Government now sees HN as one of the main contenders for decarbonising the heat in the UK
  • #14: How many do not use gas? Most are currently fired by using gas Need to move to fossil free fuels
  • #15: Its predicted that 43% of UK heat demand could be supplied by heat networks by 2050. Therefore the past 5-10 years we have seen significant shift in regulation and best practice initiatives take place. HN Regs Which? Heat Trust CIPSE COP CP1 In 2017, the Core City and Combined Authority released a report supporting Core Cities to explore heat network opportunities: The Competition and markets authority (CMA) launched their market study into heat networks in 2017 and in 2018 released a report detailing regulation that they think should be introduced to protect customers; building upon the regulation already imposed for metering and billing. Pace of change is increasing.
  • #20: We continue to see the joining up the energy and health sectors as an important priority to help tackle fuel poverty. Living in a cold home is damaging to health and wellbeing. The NHS England Cold Weather Plan for England states that there is strong evidence that some of the 25,000 excess winter deaths in England are related to cold temperatures and living in cold homes. The number of households in fuel poverty in England was estimated at 2.55 million, representing approximately 11.1% of all English households. This is an increase from 2.50 million households. [CFP 2016]
  • #21: So, again looking at final customer metering you can see that there is now legislation that requires final customer metering and this is because it reduces CO2, reduces cost and leads to a better customer fairness
  • #22: 4100 kwh 11000 kwh
  • #27: It is generally acknowledged that there is still a lot of learning to be done when it comes to central controls, especially the BEMs system. During many years of operating plant rooms we regularly see BEMs systems that are not installed or commissioned correctly; providing little value for money or doing what they are supposed to do. Alerts from the BEMS could then be meaningful, with operational adjustments carried out before the resident is impacted by a lapse in efficiency or reliability. For example, this might involve all plant room alerts being processed by a server, which groups and prioritises them, enabling them to be presented on a mobile app. The days of maintenance teams finding out about outages from phone calls from irate residents should be a problem of the past.
  • #28: Building Energy Management Systems monitor and control services such as heating, ventilation and air-conditioning, ensuring the building operates at maximum levels of efficiency and removing wasted energy usage associated costs. The optimal level of efficiency can be achieved by continuously maintaining the correct balance between operating requirements, external and internal environmental conditions, and energy usage A system can begin with a single controller. As other controllers are added, these can be linked using a simple communication network, and a remote PC connected to this network to observe their performance and adjust settings. The BEMs system is like a complex programable room stat It decides: When boilers come on andat what temperature the are set to, this can vary by the time of day, current demand or time of year When the pumps are switched on andat what setting(again this can vary depending on many factors, such as occupancy levels, heat demand and weather) Which boilers and pumps are used, because you can tell the BEMS to load and ware balance if that is appropriate? To help theBEMs system make these decisions it is connected to a number of temperature flow and pressure sensors throughout this system. Due to it connecting the boilers, control valves and pumps, it allows the heat network operator to see what changes are required for the scheme to run at optimum performance and for its requirements. Of course,when we say the BEMS system decides what to do, we actually mean it contains software that is configured by the commissioning engineers who use the energy strategy and heating system design to work out the optimum configuration.
  • #29: What's really important from a heat network operator's point of view when considering BEMs is: 1. Connectivity! 2. Visualisation 3. Alarms in an easy to digest format (E.G. Red Amber Green report) 4. Engaged BEMs support who help contribute regularly to the improvement of the system 5. KPIs and league tables so you can benchmark performance