Lori's Chronological resume
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This document contains a resume for Lori Burbridge providing her contact information, objective, skills, experience and education. Her experience includes roles as an FMS/WMS Associate Product Owner and Application Analyst at Daffron & Associates, Inc. where she performed project management, business analysis, quality assurance, training and agile scrum master duties. She also has experience in customer service, store management and programming education. References are available upon request.
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EMILY HERNANDEZ' RESUME1
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Michael J. De Armas
Cary, IL 60013
224-247-3085
dearmas.michaelj@gmail.com
linkedin.com/in/michael-j-de-armas
CLIENT SPECIALIST
CAREER SUMMARY
Unique ability to create efficient teams of customer service personnel in fast-paced environments that can multitask and be proactive while problem-solving and following industry business standards.
Areas of expertise include:
• Training, Coaching, and Mentoring
• Quality Control and Assurance
• Procedure Implementation
• Order Entry and Processing
• Conversational Spanish
• Administrative Support
• Process Development
• Team Collaboration
• Conflict Resolution
• Product Inspection
• Client Support
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- 1. LORI BURBRIDGE 13905 PIKE 43, BOWLING GREEN, MO 63334, 573-754-0512, BURBS1234@HOTMAIL.COM OBJECTIVE Accomplished, achievement-driven and results-oriented Professional able to provide exceptional detail oriented service in any of the following but not limited to areas: Product Owner, Project Management, Agile Scrum Master, Accounting, Customer Service, Material Management, Manager or Trainer. SKILLS ï‚· Excellent communication, analytical and technical skills ï‚· Excellent organizational and project management skills ï‚· Excellent problem solving skills ï‚· Self-driven and works well in a team ï‚· Excellent at multi-tasking ï‚· Troubleshooting skills and issue resolution follow through ï‚· Agile Scrum Master ï‚· Proficient with CRM and Microsoft Office as well as Office Equipment including Copier, Fax and multi phone system ï‚· Ability to serve as facilitator between Product Owner and Teams ï‚· Facilitate Cross functional teams EXPERIENCE 1/1/2013 TO 4/20/2015 Daffron & Associates, Inc. Bowling Green, MO FMS/WMS ASSOCIATE PRODUCT OWNER ï‚· Project Management ï‚· Business Analysis and Reporting ï‚· Quality Assurance and Testing ï‚· Internal/External Product Training ï‚· Leadership ï‚· Documentation ï‚· Agile Scrum Master 4/1/2008 TO 1/1/2013 Daffron & Associates, Inc. Bowling Green, MO FMS/WMS APPLICATION ANALYST ï‚· Financial and Material Management Utility Software Expert ï‚· Onsite software training of Financial and Material Management including General Ledger, Accounts Payable, Payroll, Fixed Assets, Misc. Accounts Receivable, Inventory (including Purchasing, Requisitions, Item Inventory, Cycle Count and Physical Inventory), Work Order Management (including Special Equipment and CPR Management) and Transportation (including use and maintenance of fleet) ï‚· Business Analysis and Reporting Custom Documentation
- 2. LORI BURBRIDGE 13905 PIKE 43, BOWLING GREEN, MO 63334, 573-754-0512, BURBS1234@HOTMAIL.COM 1/23/2006 TO 4/1/2008 Daffron & Associates, Inc. Bowling Green, MO HELPDESK/CUSTOMER SERVICE ï‚· Phone Customer Service ï‚· Manage GWI Ticket Process for internal/external customers ï‚· Cass Certification for USPS mass bill mailings ï‚· Support of Financial, Material and Consumer Information Systems ï‚· Create and Refresh Test Environments 9/1/2005 TO 1/20/2006 C & R Market Bowling Green, MO ASSISTANT STORE MANAGER ï‚· Manage 10-25 employees ï‚· Order and Replenish store stock ï‚· Customer Service EDUCATION 10/2011-3/2012 UMSL St. Louis, MO OBJECT ORIENTED AND JAVA PROGRAMMING 08/1990-12/1990 MACC Moberly, MO COMPUTER INFORMATION SYSTEMS AND ELEMENTARY EDUCATION 05/1990 Bowling Green High School Bowling Green, MO HIGH SCHOOL DIPLOMA ï‚· Alpha Beta Gamma ï‚· National Honor Society REFERENCES References are available on request.
- 3. LORI BURBRIDGE 13905 PIKE 43, BOWLING GREEN, MO 63334, 573-754-0512, BURBS1234@HOTMAIL.COM REFERENCES Sarah Robinson – President, Daffron & Associates , Inc. – 314-569-9600 Heather Daffron – E & O Project Manager, Daffron & Associates, Inc. – 573-795-3160 Mike Radcliff – FMS Product Owner, Daffron & Associates, Inc. – 573-560-8171 Zella Eliason – Account Manager, Daffron & Associates, Inc. – 573-754-2449