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Lost and found procedure

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Anjaneyulu Mangali

The document outlines a hotel's lost and found procedure. It discusses classifying items as valuable, non-valuable, or perishable and storing them for different periods of time - 6 months, 3 months, or disposing of perishables the same day. It also describes claiming items by providing identification, returning unclaimed valuable items to police and distributing unclaimed non-valuables to the finder after the storage period.

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Lost and Found Procedure Successful Body Language - Citymax Hotels
Objectives of the session 1. What is Lost and Found ? 2.Classification of Lost and Found. 3.Storage 4.Claiming 5.Unclaimed items 8/25/2017 2/10Lost and Found procedure
1.What is Lost and Found ? An item left behind by guest either in the rooms or Bars & Restaurants in public areas. Identified by any staff and brought under the notice of Housekeeping is termed as Lost and Found item. 8/25/2017 3/10Lost and Found procedure
2.Classification of lost and Found 2.1 Valuable items 6 months period 2.2 Non valuable items 3 months period 2.3 Perishable items disposed on the same day Lost and Found Classification as follows 8/25/2017 4/10Lost and Found procedure
Valuable items such as gold jewelry, money Credit cards, laptops, mobiles, cameras and branded eye shades, etc 2.1 Valuable items 2.2 Non- Valuable items 2.3 Perishable items Non- Valuable Items such as clothes, shoes bags, umbrellas etc. Food and beverage items, including liquor. 8/25/2017 5/10Lost and Found procedure
3. Storage 3.1 All items received to be recorded in lost and found register. 3.2 Items should be put in a plastic bag noting the serial number from the register, place found, date, name of the person who found the item etc. 3.3The lost items must be secured in a locked closet or area that has highly restricted access. 8/25/2017 6/10Lost and Found procedure
4.Claiming 4.1 If a guest claims an article he must sign a receipt with his identification like Emirates ID Or Passport copy 4.2 If guest requests an article to be returned by courier then identify the details and deliver the items. (Note:- Courier charges paid by the guest). 8/25/2017 7/10Lost and Found procedure
5.Unclaimed items. 5.1 Unclaimed valuable items are handed over to Dubai Police after 6 months. 5.2 Unclaimed non-valuable items are distributed to the person who found them, after 3 months. 5.3 Lost and found perishable items will be disposed directly in presence of the Security Manager or Manager on Duty as mandated by the Dubai Police. 8/25/2017 8/10Lost and Found procedure
8/25/2017 Lost and Found procedure 9/10 Questions ?
8/25/2017 Lost and Found procedure 10/10 Thank You

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Lost and found procedure

  • 1. Lost and Found Procedure Successful Body Language - Citymax Hotels
  • 2. Objectives of the session 1. What is Lost and Found ? 2.Classification of Lost and Found. 3.Storage 4.Claiming 5.Unclaimed items 8/25/2017 2/10Lost and Found procedure
  • 3. 1.What is Lost and Found ? An item left behind by guest either in the rooms or Bars & Restaurants in public areas. Identified by any staff and brought under the notice of Housekeeping is termed as Lost and Found item. 8/25/2017 3/10Lost and Found procedure
  • 4. 2.Classification of lost and Found 2.1 Valuable items 6 months period 2.2 Non valuable items 3 months period 2.3 Perishable items disposed on the same day Lost and Found Classification as follows 8/25/2017 4/10Lost and Found procedure
  • 5. Valuable items such as gold jewelry, money Credit cards, laptops, mobiles, cameras and branded eye shades, etc 2.1 Valuable items 2.2 Non- Valuable items 2.3 Perishable items Non- Valuable Items such as clothes, shoes bags, umbrellas etc. Food and beverage items, including liquor. 8/25/2017 5/10Lost and Found procedure
  • 6. 3. Storage 3.1 All items received to be recorded in lost and found register. 3.2 Items should be put in a plastic bag noting the serial number from the register, place found, date, name of the person who found the item etc. 3.3The lost items must be secured in a locked closet or area that has highly restricted access. 8/25/2017 6/10Lost and Found procedure
  • 7. 4.Claiming 4.1 If a guest claims an article he must sign a receipt with his identification like Emirates ID Or Passport copy 4.2 If guest requests an article to be returned by courier then identify the details and deliver the items. (Note:- Courier charges paid by the guest). 8/25/2017 7/10Lost and Found procedure
  • 8. 5.Unclaimed items. 5.1 Unclaimed valuable items are handed over to Dubai Police after 6 months. 5.2 Unclaimed non-valuable items are distributed to the person who found them, after 3 months. 5.3 Lost and found perishable items will be disposed directly in presence of the Security Manager or Manager on Duty as mandated by the Dubai Police. 8/25/2017 8/10Lost and Found procedure
  • 9. 8/25/2017 Lost and Found procedure 9/10 Questions ?
  • 10. 8/25/2017 Lost and Found procedure 10/10 Thank You