The document is a resume for Lubna Iram seeking a general management or administration position in Dubai. It summarizes her 4 years of experience in customer services, teaching, survey work, and administration. Her strengths include strong customer service skills, being enthusiastic, adaptable, a quick learner, and having excellent coordination, organization, and teamwork abilities. Her qualifications include a Bachelor's degree in Arts and intermediate education. She has experience managing customer relationships for a family business and as a customer service representative. Her areas of expertise include general management, administration, operations, decision making, and staff motivation.