Luis Santana Resume 12.16.16
- 1. Luis Santana F-21 Cross Street Key West, Fl 33040 305-923-8734 southernmostsantana@yahoo.com PROFILE I am a dedicated person who is always ready to go, Im self motivated and willing to try new things. I work good with others and Im a team player who learns fast. I know with my skills, education and great personality I would have lots to offer. EXPERIENCE Best Western Key Ambassador Resort Inn 3755 S. Roosevelt Blvd Key West, Fl 33040 (305) 296-3500 January 26, 2004 - May 7, 2005 Guest Services Front desk & all front desk procedures. Starting pay: 10.00 End pay 11.25 Job Responsibilities Handling cash and credit cards, reservations including dealing with travel agents, independent travelers, helping and following up with guest problems, training of new employees, concierges Southernmost Beach Resort/ Southernmost Hotel Collection 1319 Duval St. Key west, Fl 33040 (!305) 296-6577 November 07, 2005 - Current Guest Service Supervisor Supervisor front desk 40 hour a week shifts Starting pay: 11.50/hr. Current pay 19.29/hr. Job Responsibilities Handling large amounts of cash, taking inventory on front office supplies, overseeing Bellmen,
- 2. training of new employees including customer service, PBX, reservations, daily front desk procedures, extensive reservations training including dealing with travel agents, independent travelers, group reservation, special events, hotel information, answering PBX, entering wake up calls, following up with guest and employees on all issues, property & room inspections on a regular basis, keeping track of compliments and complaints on travel sites like Trip Advisor, limited sale of merchandise including hats, shirts, laundry supplies, faxes, etc. EDUCATION Graduated From Key West High School 2004 Florida Key Community College Monroe County Fire College Training and Certificates: Emergency Management FEMA Firefighter One Oct. 2011 Firefighter Two May. 2012 Introduction to incident command system ICS for single Resources and Initial action incidents ICS-200 National Incident Mang. System (NIIMS) and introduction National Response Framework, and introduction Flusar Operations level for Vehicle and Machinery Emergency Vehicle Operator Course Apparatus Fire service Hydraulics FFO 1301 Apparatus Operations FFP 1302 Aerial Operations EMS First Responder SKILLS Computer literate Multi tasking Handling cash, checks & credit card Knowledge of PBX systems, Roommaster, Maestro, Opera
- 3. Concierges services/sales Fluent English & Spanish PROFESSIONAL REFERENCES Adelheid Salas (305) 304-7962 adelsalas05@hotmail.com Cindy Spencer (305) 849-2497 Todd Jones (305) 600-7311