More Related Content
What's hot (20)
Similar to Madhubala resume - IT service helpdesk 2016 (20)
Madhubala resume - IT service helpdesk 2016
- 1. Curriculum Vitae M.G. MadhuBala No.28/59 VM.Street Mir Sahib Pet Market Mobile No.9003220600 Royapettah chennai.600 014 Email- madhubala12@hotmail.com OBJECTIVE: To obtain a long-term career with an organization has a strong background that Provides good opportunity for enhancement of professional and personal status. WORK EXPERIENCES: Company name : Orient Technologies Pvt Ltd. Designation : Service Help Desk coordinator Period : April 2014 – Till Date ROLES AND RESPONSIBLITIES:  Allocation of calls to the Service Engineer and Follow up of calls till closed.  Responsibilities for AMC calls  Responsibilities for Out of warranty calls  Placing Orders and Co-ordinate with vendors  Assist as needed in the creation of reports for billing purposes Using Navision Tool  Responsibilities for Lenovo & HP warranty calls  Create & Close service tickets using CRM SAP ticketing system & GSO Service Trac.  Ensure complete customer satisfaction before closure of tickets.  Proactively monitor, and expedite the resolution of assigned and pending tickets  Provides information & advises to customers for products and services  Working knowledge and experience in a Service Desk or Help Desk environment  Coordinate with our internal team, HD Tickets will closing within our SLA  Resolving day to day trouble shoot.  Logging user’s calls through helpdesk and Handling complaint calls.  Vendor management.  Preparing HOT and COLD permit for vendor work WORK EXPERIENCES: Company name: PCS TECHNOLOGY Pvt Ltd Designation : Service Help Desk coordinator Period : Aug 2013 – March 2014 ROLES AND RESPONSIBLITIES:  Ensure man power management planning and control  Maintaining the FMS (Facility management service) daily and monthly reports register and Resolving issues
- 2.  Coordinate with our internal team, HD Tickets will closing within our SLA  Resolving day to day trouble shoot.  Logging user’s calls through helpdesk and Handling complaint calls.  Maintenance and quires for Housekeeping team and Technical team.  Keys management.  Stationeries Management.  Housekeeping consumables tracking.  Vendor management. WORK EXPERIENCES: Company name : Maha Electronics Pvt Ltd (Hp Authorised Service Centre) Designation : Service Help Desk coordinator Period : Nov 2011 to Aug 2013 ROLES AND RESPONSIBLITIES:  HP Channel Services Network Operating in online status.  Handling Printers & Servers calls  Complaints accepting from Customers & Handling customer Phones.  Coordinating between the Engineers customers and HP  Accepting calls, logging the calls, assigning the calls to the respective support engineer  Follow up with Engineer for closure  Conducting meeting with the engineer for better practices and knowledge sharing.  Acting as a Call desk Lead.  Open Call Management, Call scheduling with Engg  Response to customer queries via mail and phone  Continues Internet & e-mailing.  Online updating regarding call status.  Escalate to appropriate levels in HP system as & when required. sent alerts  Preparing daily, monthly call reports to Manager  Preparing Reports for open & pending calls on daily basis WORK EXPERIENCES: Company name : KLN College of Information Technology. Designation : Senior Lab Assistants Period : September 2007 to March 2011 ROLES AND RESPONSIBLITIES:  Maintaining of entire MCA Lab.  Installation & Configuration of Windows 2000 & 2003  Managing Local Users, Domain Users.  Create Employee login in windows server system
- 3.  Supporting and helping Desktop Engineers for problems faced from Intranet Users.  Configuring IP Setting  Installation and Software related problems.  Resolving desktop related problems  Installing, configuring & updating Antivirus and managing their agent.  Software Installation ACADEMIC CREDENTIL: Course Name of the Institution % of Marks Year of passing Board of Study Diploma in Computer Engineering K.L. Nagaswamy Memorial Polytechnic College, Madurai. 83.42% 2007 State Board of Tamil Nadu Technical Educations. S.S.L.C Rajan Matriculation School, Madurai. 62% 2004 State Board of Tamil Nadu. PERSONAL QUALITIES  Flexible to work regarding to the environment  Self motivator  Capable to learn new techniques quickly  Thinking differently  Ability to deal people diplomatically  Effective communication & Interpersonal skills. Skills  Good working knowledge in Excel and MS word  Knowledge in preparing presentation using PowerPoint. LINGUISTIC FLUENCY English, Tamil, Achievements  Got the best performance award for service call coordinator April 2015 from Orient Technologies Pvt Ltd.
- 4. PERSONAL VITAE Father’s name : M.R. Ganeshan Date of Birth : 15.04.1987 Nationality : Indian Gender : Female Languages known : Tamil, English Marital status : married Present Address : No.28/59 VM.Street Mir Sahib Pet Market Royapettah chennai.600 014. DECLARATION I hereby declare that the above-mentioned details are true to the best of my knowledge. I hereby declare that the information and facts stated above are true and correct to the best of my knowledge and belief and I will take entire responsibility if any discrepancy is found. PLACE: Chennai yours faithfully, DATE: (M.G. Madhu bala)