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This document outlines topics that will be covered in a course on effective oral communication in the workplace. The course will discuss maintaining communication through open and closed questions, clarification, and the PAC system. It will also cover accommodating socio-cultural sensitivities such as communicating within different cultures, body language, and respect. Finally, the course will discuss linguistic structures like vocabulary, suffixes, prefixes, borrowed words, acronyms, idioms, and technical terminology that can help shape and decode meaning.
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Main
- 1. Maintain and Adapt Oral Communication How to communicate Effectively in the work place
- 2. In This Course We Will Cover 1.Maintaining Communication 1. Open and Closed Questions 2. Clarification 3. PAC System 2.Accommodating Socio-Cultural Sensitivities 1. Communicating within the South African Culture. 2. Common Cultural Differences 3. Body Language 4. Relative Features of Spoken Language 5. Stress 6. Rhythm 7. Intonation 8. Tempo 9. Politeness 10.Respect 11.Cultural Sensitivity 12.Cultural Differences
- 3. 3.Structures that will help with shaping and decoding meaning. 1. Vocabulary 2. Suffixes 3. Prefixes 4. Borrowed Words 5. Acronyms 6. Idioms 7. Technical Terminology
- 4. LETS BEGIN!
- 5. Maintaining Communication Open and Closed Questions An OPEN QUESTION is a question where the answer contains more than one word Lets Look at some Examples
- 6. Open Question Example Open Question: John, Where will the soccer be this weekend? Answer: The soccer match will be at the FNB Soccer city in Joburg The Answer contains more than one word making it an OPEN QUESTION