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Maintenance Matters - 18th Jan 2018

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Nicola Gammon
Nicola Gammon

Panel talk exploring the importance of gardeners and garden aftercare post design. The focus is on actions we can take as an industry to increase the value placed on proper aftercare. (This version is for after the event)

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MAINTENANCE MATTERS Capel Manor College, Regents Park 18th January 2018 6-8 pm
AGENDA INTRODUCTIONS (6pm - 6:15pm) Nicola - Open event and explain the process for those watching on Facebook Shoot update Summary of last event, today and next time Panel introductions Each panelist to introduce themselves THE PROBLEM (6:15 - 6:30pm) Helen & John - Recap the issue and challenges. SGD support. HIRING A GARDENER (6:30 7:15pm) Tom & Nicola (audience participation and discussion) WORKING BETTER TOGETHER (7:15 -7:50pm) Nicola Karen McClures process flow as described in her blog Jeff How designers can better work with gardeners Sophie What to look for. Encourage more collaboration during education. NEXT EVENT: SAVE THE DATE SUMMARY OF ACTIONS & CLOSE (7:50pm)
SHOOT UPDATE
WHY SHOOT? Garden designer Home gardenerGarden aftercare After care team Supports communication: Gardener(s), Garden Designer & Client
WHY SHOOT? Types of communication content Your own documents Brief Other (Concept plans & 3D renderings) Backstory Shoot: Plant lists (groups and notes) Add personal notes and care tasks: e.g. height on hedges Shoot: Operation and maintenance manuals Shoot: Planting plans to scale
NEW SHOOT UPDATES New care calendar You can now 'COPY' any of our care calendar tasks to amend as you wish and apply to different months if you wish as well.
NEW SHOOT UPDATES New care calendar Also for any new care tasks you create, you can now also 'APPLY TO ALL GARDENS' if you wish as well. This should save you a lot of time if you want to add the same task to many gardens.
HOW WE HELP GARDENERS Working with garden designers & educating clients Setting tasks to do for your team Checking tasks are done Bringing on apprentices or untrained staff
PREVIOUS EVENT, TODAY AND NEXT TIME
CHALLENGES / ISSUES Previous event Blog review at: http://blog.shootgardening.co.uk/2017/08/25/maintenance- matters-event/ Discuss today: Recap the issues and challenges from a designer p.o.v Hiring a gardener The client/designer/aftercare relationship Education and professional development Discuss in the future: Role of the garden designer after handover Terminology Hard to find gardeners Role of the media Role of technology (Shoot, Facebook, Online Databases etc.)
NEXT TIME: THE ROLE OF THE GARDEN DESIGNER Get to know the client Design the garden Build the garden Handover Evolution of the garden SAVE THE DATE: Gardener Garden Designer What is the ongoing role of the garden designer? When is the garden vision delivered? Is there a garden at the handover point?
PANEL INTRODUCTIONS Sophie Guinness Capel Manor College Helen Elks-Smith MSGD John Wyer FSGD, MBALI, CMLI Jeff Stephenson Dip.Hort. (Kew) Hons & 29 years exp. Thomas Stone (MCIHort) & 28 years exp.
THE PROBLEM: WHAT DO WE DELIVER TO CLIENTS? HELEN ELKS-SMITH & JOHN WYER
GARDEN DESIGNER CLIENT PROMISE As designers, we sell the idea of a beautiful garden
BUT WE DELIVER THIS (yet) we leave clients with a sense of anticipation and a lot of bare soil.
SGD BEST PRACTICE Helen and John Action: Speak to the SGD about including proper aftercare as part of the best practice processes designers follow
HIRING A GARDENER NICOLA GAMMON & THOMAS STONE
HIRING A GARDENER 1. Who to hire - Make it EASY for the home owner to buy the right services and pay the correct amount
HIRING A GARDENER Confusing array of qualifications, memberships and apps RHS Level 2 or 3 and 5 years work experience Head gardener or assistant head gardener experience RHS Level 2 or 3 with more than 3 years work experience RHS Level 1 or 2 CIH Associate CIH Member CIH Affiliate Gardeners Guild Professional Gardeners Guild Apps: e.g. Fastgardener ?
HIRING A GARDENER Large (more than 0.5 acre) Small / medium (less than 0.5 acre) Skilled work: Pruning Hedge Trimming Weeding Soil management Lawn management Staking Vegetable tending General work: Lawn mowing Lawn strimming Chainsaw work (certificate needed) Pesticides & chemical work (certificate needed) Q2. What type of gardening tasks do I need doing?WHO TO HIRE CIH Associate, CIH Member or above (You need a qualified and experienced garden aftercare professional and ALSO someone who is a very good project manager) WHO TO HIRE General gardeners CIH Affiliate or above WHO TO HIRE CIH Associate, CIH Member or above Specialist jobs: Plant material & soil/building waste removal (Environmental agency license needed) RHS qualifications? Written test? Discussion Q1. What is my gardens size? (CIH Associate 5-11 units: RHS Level 2 (3 units)+ 3 years experience or RHS Level 3 (4 units)+ + 2 years experience) (CIH Member: 12 units e.g. RHS Level 3 +8 years experience) Garden Designer? Garden Manager?
HIRING A GARDENER 1. Who to hire - Make it EASY for the home owner to buy the right services and pay the correct amount 2. Give pricing guidelines minimum 贈 values ?? 3. Educate the home owner on the complexity of gardening tasks 4. Make it easy for home owners to find gardeners 5. Marketing collateral e.g. flyers to pass onto home owners Will higher average business charges/rates help encourage more gardeners?
WORKING BETTER TOGETHER
GARDEN DESIGN PROCESS
WHAT DO GARDENERS REQUIRE FROM GARDEN DESIGNERS? JEFF STEPHENSON
PROLANDSCAPER ARTICLE
WHAT DO GARDENERS REQUIRE FROM DESIGNERS? Good Design keep the gardener in mind. 1) Planting Schemes: Plants suited to actual site conditions - (right plant, right place. Where is the sun?). Consideration of spacing - (immediate effect/ show garden or long term). Lawns (not under trees, effect of wear on desire lines).
WHAT DO GARDENERS REQUIRE FROM DESIGNERS? Good Design 2) General layout: Serviceability/ergonomics. Access walls, borders etc. ( make it sensible) Provision of taps ( efficiency) Provision of compost bins - ( less waste) Cutting heights of pleached trees/ hedges - ( workable for safety and frequency). keep the gardener in mind.
WHAT DO GARDENERS REQUIRE FROM DESIGNERS? Inc. Useful Contacts ( client, PA, contractor, suppliers etc.) Project History / Backstory ( provides understanding) Clear Communication ... Handover Packages; Client Brief ( this informs) Design Intent ( this assists decision making and shapes practices)
WHAT DO GARDENERS REQUIRE FROM DESIGNERS? Inc. Planting Plans } Plant Schedules } ( understanding) O & M Manuals } Concept Plans } 3D Renderings ( helps visualization) Clear Communication ... Handover Packages; contd
WHAT DO GARDENERS REQUIRE FROM DESIGNERS? Clear Communication... or you may leave things open to interpretation! 4 candles Fork handles
EDUCATING GARDEN DESIGNERS SOPHIE GUINNESS
EDUCATING GARDEN DESIGNERS What to look for in a college: A decent plant collection Regular plant identification Tutors who have good experience in garden maintenance Regular visits to gardens Make sure that writing a planting maintenance plan is on the programme Very short courses dont allow students to see plants through the year
EDUCATING GARDEN DESIGNERS How do we teach maintenance? Through plant identification, we talk about plants and how to look after them Through observation of planting, we have projects in which students observe and analyse a planting throughout the year. Horticulture teaching, we are convinced that basic horticulture is important and we teach it. This is classroom based for some of our qualifications.
EDUCATING GARDEN DESIGNERS How do we teach maintenance? Students write maintenance plans for their design projects There are opportunities for students to volunteer on site and therefore learn about maintenance through doing We get shoot to talk to our students about their product Quite a lot of our students are gardeners so we use their experience mercilessly
EDUCATING GARDEN DESIGNERS What else? We would like to get you professional gardeners to talk to our students We believe that maintenance is important and can be beautiful!
SUMMARY Hiring a gardener The client/designer/aftercare gardener relationship Education and professional development SAVE THE DATE:
THANK YOU Email: shoot@shootgardening.co.uk

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Maintenance Matters - 18th Jan 2018

  • 1. MAINTENANCE MATTERS Capel Manor College, Regents Park 18th January 2018 6-8 pm
  • 2. AGENDA INTRODUCTIONS (6pm - 6:15pm) Nicola - Open event and explain the process for those watching on Facebook Shoot update Summary of last event, today and next time Panel introductions Each panelist to introduce themselves THE PROBLEM (6:15 - 6:30pm) Helen & John - Recap the issue and challenges. SGD support. HIRING A GARDENER (6:30 7:15pm) Tom & Nicola (audience participation and discussion) WORKING BETTER TOGETHER (7:15 -7:50pm) Nicola Karen McClures process flow as described in her blog Jeff How designers can better work with gardeners Sophie What to look for. Encourage more collaboration during education. NEXT EVENT: SAVE THE DATE SUMMARY OF ACTIONS & CLOSE (7:50pm)
  • 4. WHY SHOOT? Garden designer Home gardenerGarden aftercare After care team Supports communication: Gardener(s), Garden Designer & Client
  • 5. WHY SHOOT? Types of communication content Your own documents Brief Other (Concept plans & 3D renderings) Backstory Shoot: Plant lists (groups and notes) Add personal notes and care tasks: e.g. height on hedges Shoot: Operation and maintenance manuals Shoot: Planting plans to scale
  • 6. NEW SHOOT UPDATES New care calendar You can now 'COPY' any of our care calendar tasks to amend as you wish and apply to different months if you wish as well.
  • 7. NEW SHOOT UPDATES New care calendar Also for any new care tasks you create, you can now also 'APPLY TO ALL GARDENS' if you wish as well. This should save you a lot of time if you want to add the same task to many gardens.
  • 8. HOW WE HELP GARDENERS Working with garden designers & educating clients Setting tasks to do for your team Checking tasks are done Bringing on apprentices or untrained staff
  • 9. PREVIOUS EVENT, TODAY AND NEXT TIME
  • 10. CHALLENGES / ISSUES Previous event Blog review at: http://blog.shootgardening.co.uk/2017/08/25/maintenance- matters-event/ Discuss today: Recap the issues and challenges from a designer p.o.v Hiring a gardener The client/designer/aftercare relationship Education and professional development Discuss in the future: Role of the garden designer after handover Terminology Hard to find gardeners Role of the media Role of technology (Shoot, Facebook, Online Databases etc.)
  • 11. NEXT TIME: THE ROLE OF THE GARDEN DESIGNER Get to know the client Design the garden Build the garden Handover Evolution of the garden SAVE THE DATE: Gardener Garden Designer What is the ongoing role of the garden designer? When is the garden vision delivered? Is there a garden at the handover point?
  • 12. PANEL INTRODUCTIONS Sophie Guinness Capel Manor College Helen Elks-Smith MSGD John Wyer FSGD, MBALI, CMLI Jeff Stephenson Dip.Hort. (Kew) Hons & 29 years exp. Thomas Stone (MCIHort) & 28 years exp.
  • 13. THE PROBLEM: WHAT DO WE DELIVER TO CLIENTS? HELEN ELKS-SMITH & JOHN WYER
  • 14. GARDEN DESIGNER CLIENT PROMISE As designers, we sell the idea of a beautiful garden
  • 15. BUT WE DELIVER THIS (yet) we leave clients with a sense of anticipation and a lot of bare soil.
  • 16. SGD BEST PRACTICE Helen and John Action: Speak to the SGD about including proper aftercare as part of the best practice processes designers follow
  • 17. HIRING A GARDENER NICOLA GAMMON & THOMAS STONE
  • 18. HIRING A GARDENER 1. Who to hire - Make it EASY for the home owner to buy the right services and pay the correct amount
  • 19. HIRING A GARDENER Confusing array of qualifications, memberships and apps RHS Level 2 or 3 and 5 years work experience Head gardener or assistant head gardener experience RHS Level 2 or 3 with more than 3 years work experience RHS Level 1 or 2 CIH Associate CIH Member CIH Affiliate Gardeners Guild Professional Gardeners Guild Apps: e.g. Fastgardener ?
  • 20. HIRING A GARDENER Large (more than 0.5 acre) Small / medium (less than 0.5 acre) Skilled work: Pruning Hedge Trimming Weeding Soil management Lawn management Staking Vegetable tending General work: Lawn mowing Lawn strimming Chainsaw work (certificate needed) Pesticides & chemical work (certificate needed) Q2. What type of gardening tasks do I need doing?WHO TO HIRE CIH Associate, CIH Member or above (You need a qualified and experienced garden aftercare professional and ALSO someone who is a very good project manager) WHO TO HIRE General gardeners CIH Affiliate or above WHO TO HIRE CIH Associate, CIH Member or above Specialist jobs: Plant material & soil/building waste removal (Environmental agency license needed) RHS qualifications? Written test? Discussion Q1. What is my gardens size? (CIH Associate 5-11 units: RHS Level 2 (3 units)+ 3 years experience or RHS Level 3 (4 units)+ + 2 years experience) (CIH Member: 12 units e.g. RHS Level 3 +8 years experience) Garden Designer? Garden Manager?
  • 21. HIRING A GARDENER 1. Who to hire - Make it EASY for the home owner to buy the right services and pay the correct amount 2. Give pricing guidelines minimum 贈 values ?? 3. Educate the home owner on the complexity of gardening tasks 4. Make it easy for home owners to find gardeners 5. Marketing collateral e.g. flyers to pass onto home owners Will higher average business charges/rates help encourage more gardeners?
  • 24. WHAT DO GARDENERS REQUIRE FROM GARDEN DESIGNERS? JEFF STEPHENSON
  • 26. WHAT DO GARDENERS REQUIRE FROM DESIGNERS? Good Design keep the gardener in mind. 1) Planting Schemes: Plants suited to actual site conditions - (right plant, right place. Where is the sun?). Consideration of spacing - (immediate effect/ show garden or long term). Lawns (not under trees, effect of wear on desire lines).
  • 27. WHAT DO GARDENERS REQUIRE FROM DESIGNERS? Good Design 2) General layout: Serviceability/ergonomics. Access walls, borders etc. ( make it sensible) Provision of taps ( efficiency) Provision of compost bins - ( less waste) Cutting heights of pleached trees/ hedges - ( workable for safety and frequency). keep the gardener in mind.
  • 28. WHAT DO GARDENERS REQUIRE FROM DESIGNERS? Inc. Useful Contacts ( client, PA, contractor, suppliers etc.) Project History / Backstory ( provides understanding) Clear Communication ... Handover Packages; Client Brief ( this informs) Design Intent ( this assists decision making and shapes practices)
  • 29. WHAT DO GARDENERS REQUIRE FROM DESIGNERS? Inc. Planting Plans } Plant Schedules } ( understanding) O & M Manuals } Concept Plans } 3D Renderings ( helps visualization) Clear Communication ... Handover Packages; contd
  • 30. WHAT DO GARDENERS REQUIRE FROM DESIGNERS? Clear Communication... or you may leave things open to interpretation! 4 candles Fork handles
  • 32. EDUCATING GARDEN DESIGNERS What to look for in a college: A decent plant collection Regular plant identification Tutors who have good experience in garden maintenance Regular visits to gardens Make sure that writing a planting maintenance plan is on the programme Very short courses dont allow students to see plants through the year
  • 33. EDUCATING GARDEN DESIGNERS How do we teach maintenance? Through plant identification, we talk about plants and how to look after them Through observation of planting, we have projects in which students observe and analyse a planting throughout the year. Horticulture teaching, we are convinced that basic horticulture is important and we teach it. This is classroom based for some of our qualifications.
  • 34. EDUCATING GARDEN DESIGNERS How do we teach maintenance? Students write maintenance plans for their design projects There are opportunities for students to volunteer on site and therefore learn about maintenance through doing We get shoot to talk to our students about their product Quite a lot of our students are gardeners so we use their experience mercilessly
  • 35. EDUCATING GARDEN DESIGNERS What else? We would like to get you professional gardeners to talk to our students We believe that maintenance is important and can be beautiful!
  • 36. SUMMARY Hiring a gardener The client/designer/aftercare gardener relationship Education and professional development SAVE THE DATE: