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Making Sense of
DIGITAL

                  1
What do we mean
          DIGITAL ?
when we say




                      2
Its about how we use this new medium
     the internet
called




                                        3
So, what is it?




            It is a NETWORK of   NETWORKS
                                        4
Or...




        A pool of HUMAN   KNOWLEDGE   &

                             CULTURE  5
It is a
          MEDIUM
           unlike any other...




               And it gives us the freedom to do so much...
                                                          6
ted.com              wikipedia.org`




          bing.com    google.com`




          LEARNING
                                7
abc.net.au/iview




  Gary Varynerchuk: Wine Library TV on YouTube   The Dalai Lama broadcasting on UStream




BROADCASTING
                                                                                           8
http://cgi.ebay.com/LICENSED-SUPREME-EDITION-DARTH-VADER-COSTUME-SET-/250864762165?
         _trksid=p5197.m7&_trkparms=algo%3DLVI%26itu%3DUCI%26otn%3D1%26po%3DLVI%26ps     www.asos.com/au
                                    %3D63%26clkid%3D2001498211407752956#ht_1229wt_889




                                                                                   COMMERCE
                                                                                                      9
COMMUNICATION
            10
http://www.etsy.com/listing/67102423/facebook-like-white-a-pinback-button-set?
                           ref=sr_list_39&ga_search_submit=&ga_search_query=Social
                  +Media&ga_page=2&ga_search_type=handmade&ga_facet=handmade




SOCIAL CONNECTION
                                                                                      11
Anna Wintour
                       Vogue Editor   Fashion Blogger,
                                      not me...




                 PUBLISHING
thingsboganslike.com




                                                         12
store.steampowered.com




ENTERTAINMENT
                                 13
GEO LOCATION
           14
鍖i沿恢看温姻糸.界看馨舷   thedaily.com`




STAYING UP TO DATE
                                15
restaurant review site - urbanspoon.com`       movie database - imdb.com




             social travel guide - trippy.com   fashion website - lookbook.nu`




GATHER OPINION
                                                                           16
multi-device 鍖le location - dropbox.com




music-sharing social service - turntable.fm      pressentatino sharing site - slideshare.net`




                                              SHARING
                                                                                                17
blogging platforms
                                                tumblr.com
                                           squarspace.com
                                             wordpress.org




                             SELF EXPRESSION
podcasting - soiree.com.au




                                                              18
And a combination of them all...




                               Google Plus - plus.google.com                         Democratized Funding Platform - kickstarter.com




        Community-Based Question & Answer Site - quora.com     ecommerce site focussed on community crafts & vintage items - esty.com

                                                                                                                                        19
Why does it change
    MARKETING?


                     20
It changes the role for many of the players...




               Creative Agencies                            Content Owners
               generate the BIG IDEA   provide the COMPELLING CONTENT




                   Media Buyers        Media Aggregator / Distributor
      provide the TARGET AUDIENCE                   allows consumer ACCESS
                                               CREDIIT: Don Sullivan, Melbourne Business School

                                                                                                  21
... because in the
                 DIGITAL WORLD have
                           things
                                                                      CHANGED
                                          web-comedy series created by Felicia Day




                                                                                      Editorial website owned by LVMH - nowness.com

                                                                                       COMPELLING
                           the BIG IDEA                                                CONTENT
                           comes from                                                  can be user (or supplier)
                           the audience                                                generated




                                                                       consumers can ACCESS
         the TARGET AUDIENCE                                           ANYWHERE, ANYTIME
         isnt so easy to TARGET
                                                                                     CREDIIT: Don Sullivan, Melbourne Business School

                                                                                                                                  22
And brands are ever more under

CONSUMER CONTROL




                                 23
But also provides great
CONSUMER ENDORSEMENT




                           24
Unlike traditional media,
Digital is...




                       A TWO-SIDED
                     CONVERSATION    25
鍖ickr.com - Cookies by compujeramey




  EASIER TO TRACK
ACTUAL BEHAVIOUR
                                           26
鍖ickr.com - Day [009] Schedule by Sadie Hernandez




   NOT TIME
CONSTRAINED
                                                     27
鍖ickr.com - Easy Access by Kelly1878




       ACCESSIBLE
ANYWHERE, ANYTIME
                                                28
OPEN TO USER CREATION
  & REINTERPRETATION
                    29
So, what do we do?
                                            鍖ickr.com - pinky and the ger by GerGauss




       Treat it like any other product...
          Understand WHO uses it... and WHY...
                     and HOW... and WHEN...
                                                                                 30
DIGITAL BEHAVIOUR

New questions in the

TWE TRACKER                             SOCIAL MEDIA USAGE



                                        FACEBOOK USAGE




Behaviour linked to brand connection!
                                                             31
www.fakesteve.net




            Because once the message leaves our door,
its NO   LONGER UNDER OUR CONTROL
                                                                  32
鍖ickr.com - Creating the Future for Libraries blank book by The Shifted Librarian




We do need to ensure that...

We can be FOUND           We LISTEN

We CREATE                 We INTERACT

                                                                                                             33
OUR CHALLENGE
...the web is such a paradigm shift that if it
is not in your blood it is very dif鍖cult to
imagine its power and how to use it for
good




                                                    Mitch Joel
                            Founder of Digital Agency, TwistImage


                                                                    34
PRINCIPLES TO EMBED
 Use Digital to support/activate overall Brand and
  Commercial Strategy (know which consumers to
  target and how the channel will help build connection,
  sales, etc)
 Know how and what to measure the impact of efforts
 Analysis is crucial
 Dedicating the time and people to the cause
                                                           35

More Related Content

Making sense of digital (nb)

  • 2. What do we mean DIGITAL ? when we say 2
  • 3. Its about how we use this new medium the internet called 3
  • 4. So, what is it? It is a NETWORK of NETWORKS 4
  • 5. Or... A pool of HUMAN KNOWLEDGE & CULTURE 5
  • 6. It is a MEDIUM unlike any other... And it gives us the freedom to do so much... 6
  • 7. ted.com wikipedia.org` bing.com google.com` LEARNING 7
  • 8. abc.net.au/iview Gary Varynerchuk: Wine Library TV on YouTube The Dalai Lama broadcasting on UStream BROADCASTING 8
  • 9. http://cgi.ebay.com/LICENSED-SUPREME-EDITION-DARTH-VADER-COSTUME-SET-/250864762165? _trksid=p5197.m7&_trkparms=algo%3DLVI%26itu%3DUCI%26otn%3D1%26po%3DLVI%26ps www.asos.com/au %3D63%26clkid%3D2001498211407752956#ht_1229wt_889 COMMERCE 9
  • 11. http://www.etsy.com/listing/67102423/facebook-like-white-a-pinback-button-set? ref=sr_list_39&ga_search_submit=&ga_search_query=Social +Media&ga_page=2&ga_search_type=handmade&ga_facet=handmade SOCIAL CONNECTION 11
  • 12. Anna Wintour Vogue Editor Fashion Blogger, not me... PUBLISHING thingsboganslike.com 12
  • 15. 鍖i沿恢看温姻糸.界看馨舷 thedaily.com` STAYING UP TO DATE 15
  • 16. restaurant review site - urbanspoon.com` movie database - imdb.com social travel guide - trippy.com fashion website - lookbook.nu` GATHER OPINION 16
  • 17. multi-device 鍖le location - dropbox.com music-sharing social service - turntable.fm pressentatino sharing site - slideshare.net` SHARING 17
  • 18. blogging platforms tumblr.com squarspace.com wordpress.org SELF EXPRESSION podcasting - soiree.com.au 18
  • 19. And a combination of them all... Google Plus - plus.google.com Democratized Funding Platform - kickstarter.com Community-Based Question & Answer Site - quora.com ecommerce site focussed on community crafts & vintage items - esty.com 19
  • 20. Why does it change MARKETING? 20
  • 21. It changes the role for many of the players... Creative Agencies Content Owners generate the BIG IDEA provide the COMPELLING CONTENT Media Buyers Media Aggregator / Distributor provide the TARGET AUDIENCE allows consumer ACCESS CREDIIT: Don Sullivan, Melbourne Business School 21
  • 22. ... because in the DIGITAL WORLD have things CHANGED web-comedy series created by Felicia Day Editorial website owned by LVMH - nowness.com COMPELLING the BIG IDEA CONTENT comes from can be user (or supplier) the audience generated consumers can ACCESS the TARGET AUDIENCE ANYWHERE, ANYTIME isnt so easy to TARGET CREDIIT: Don Sullivan, Melbourne Business School 22
  • 23. And brands are ever more under CONSUMER CONTROL 23
  • 24. But also provides great CONSUMER ENDORSEMENT 24
  • 25. Unlike traditional media, Digital is... A TWO-SIDED CONVERSATION 25
  • 26. 鍖ickr.com - Cookies by compujeramey EASIER TO TRACK ACTUAL BEHAVIOUR 26
  • 27. 鍖ickr.com - Day [009] Schedule by Sadie Hernandez NOT TIME CONSTRAINED 27
  • 28. 鍖ickr.com - Easy Access by Kelly1878 ACCESSIBLE ANYWHERE, ANYTIME 28
  • 29. OPEN TO USER CREATION & REINTERPRETATION 29
  • 30. So, what do we do? 鍖ickr.com - pinky and the ger by GerGauss Treat it like any other product... Understand WHO uses it... and WHY... and HOW... and WHEN... 30
  • 31. DIGITAL BEHAVIOUR New questions in the TWE TRACKER SOCIAL MEDIA USAGE FACEBOOK USAGE Behaviour linked to brand connection! 31
  • 32. www.fakesteve.net Because once the message leaves our door, its NO LONGER UNDER OUR CONTROL 32
  • 33. 鍖ickr.com - Creating the Future for Libraries blank book by The Shifted Librarian We do need to ensure that... We can be FOUND We LISTEN We CREATE We INTERACT 33
  • 34. OUR CHALLENGE ...the web is such a paradigm shift that if it is not in your blood it is very dif鍖cult to imagine its power and how to use it for good Mitch Joel Founder of Digital Agency, TwistImage 34
  • 35. PRINCIPLES TO EMBED Use Digital to support/activate overall Brand and Commercial Strategy (know which consumers to target and how the channel will help build connection, sales, etc) Know how and what to measure the impact of efforts Analysis is crucial Dedicating the time and people to the cause 35