Making the business case for investing in technology
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The document is from Risk Masters Inc. and provides guidance on effectively communicating technical IT issues to leadership. It advises presenting information clearly and succinctly, stating the impact, and presenting alternatives while using language the audience understands and without jargon or ambiguity. It includes examples of unclear communications using IT terms and suggests rephrasing to avoid misunderstanding. The document emphasizes explaining issues relevance to the business, presenting facts over emotions, and ensuring the audience understands through feedback.
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Fourteenth Edition
Chapter 1
Professional Communication in a Digital, Social, Mobile World
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
If this PowerPoint presentation contains mathematical equations, you may need to check that your computer has the following installed:
1) MathType Plugin
2) Math Player (free versions available)
3) NVDA Reader (free versions available)
1
Learning Objectives (1 of 2)
1.1 Explain the importance of effective communication to your career and to the companies where you will work.
1.2 Explain what it means to communicate as a professional in a business context.
1.3 Describe the communication process model and the ways social media are changing the nature of business communication.
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Learning Objectives (2 of 2)
1.4 Outline the challenges and opportunities of mobile communication in business.
1.5 List four general guidelines for using communication technology effectively.
1.6 Define ethics, explain the difference between an ethical dilemma and an ethical lapse, and list six guidelines for making ethical communication choices.
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
3
Understanding Why Communication Matters
LO 1.1 Explain the importance of effective communication to your career and to the companies where you will work.
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Communication is the process of transferring information and meaning between senders and receivers.
4
Communication is Important to Your Career
Your career will give you the opportunity to communicate, collaborate and share ideas with many people, both inside and outside your organization
You may be an employee, executive, consultant or freelancer to a company
You may become an entrepreneur
In all these roles, communication skills may be the single most important skill you possess
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Employers sometimes express frustration at the poor communication skills of many employees¡ªparticularly recent college graduates who haven¡¯t yet learned how to adapt their communication styles to a professional business environment. If you learn to write well, speak well, listen well, and recognize the appropriate way to communicate in any situation, you¡¯ll gain a major advantage that will serve you throughout your career.
5
Figure 1.1 Sharing Information
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
These three exchanges between a software project manager (left) and his boss (right) illustrate the variety of ways in which information is shared between senders and receivers. In the top exchange, the sender¡¯s meaning is transmitted intact to the receiver, who accepts what the sender says at fa ...Business Communication TodayFourteenth EditionChapter 1Pro.docx
Business Communication TodayFourteenth EditionChapter 1Pro.docxfelicidaddinwoodie
?
Business Communication Today
Fourteenth Edition
Chapter 1
Professional Communication in a Digital, Social, Mobile World
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
If this PowerPoint presentation contains mathematical equations, you may need to check that your computer has the following installed:
1) MathType Plugin
2) Math Player (free versions available)
3) NVDA Reader (free versions available)
1
Learning Objectives (1 of 2)
1.1 Explain the importance of effective communication to your career and to the companies where you will work.
1.2 Explain what it means to communicate as a professional in a business context.
1.3 Describe the communication process model and the ways social media are changing the nature of business communication.
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Learning Objectives (2 of 2)
1.4 Outline the challenges and opportunities of mobile communication in business.
1.5 List four general guidelines for using communication technology effectively.
1.6 Define ethics, explain the difference between an ethical dilemma and an ethical lapse, and list six guidelines for making ethical communication choices.
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
3
Understanding Why Communication Matters
LO 1.1 Explain the importance of effective communication to your career and to the companies where you will work.
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Communication is the process of transferring information and meaning between senders and receivers.
4
Communication is Important to Your Career
Your career will give you the opportunity to communicate, collaborate and share ideas with many people, both inside and outside your organization
You may be an employee, executive, consultant or freelancer to a company
You may become an entrepreneur
In all these roles, communication skills may be the single most important skill you possess
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Employers sometimes express frustration at the poor communication skills of many employees¡ªparticularly recent college graduates who haven¡¯t yet learned how to adapt their communication styles to a professional business environment. If you learn to write well, speak well, listen well, and recognize the appropriate way to communicate in any situation, you¡¯ll gain a major advantage that will serve you throughout your career.
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Figure 1.1 Sharing Information
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
These three exchanges between a software project manager (left) and his boss (right) illustrate the variety of ways in which information is shared between senders and receivers. In the top exchange, the sender¡¯s meaning is transmitted intact to the receiver, who accepts what the sender says at fa.To Open Source or Not to Open Source...Where is the ROI?
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Wondershare Filmora Crack 14.3.2.11147 Latestudkg888
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Free Download Wondershare Filmora 14.3.2.11147 Full Version - All-in-one home video editor to make a great video.Free Download Wondershare Filmora for Windows PC is an all-in-one home video editor with powerful functionality and a fully stacked feature set. Filmora has a simple drag-and-drop top interface, allowing you to be artistic with the story you want to create.Video Editing Simplified - Ignite Your Story. A powerful and intuitive video editing experience. Filmora 10 hash two new ways to edit: Action Cam Tool (Correct lens distortion, Clean up your audio, New speed controls) and Instant Cutter (Trim or merge clips quickly, Instant export).Filmora allows you to create projects in 4:3 or 16:9, so you can crop the videos or resize them to fit the size you want. This way, quickly converting a widescreen material to SD format is possible.More Related Content
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Fourteenth Edition
Chapter 1
Professional Communication in a Digital, Social, Mobile World
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
If this PowerPoint presentation contains mathematical equations, you may need to check that your computer has the following installed:
1) MathType Plugin
2) Math Player (free versions available)
3) NVDA Reader (free versions available)
1
Learning Objectives (1 of 2)
1.1 Explain the importance of effective communication to your career and to the companies where you will work.
1.2 Explain what it means to communicate as a professional in a business context.
1.3 Describe the communication process model and the ways social media are changing the nature of business communication.
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Learning Objectives (2 of 2)
1.4 Outline the challenges and opportunities of mobile communication in business.
1.5 List four general guidelines for using communication technology effectively.
1.6 Define ethics, explain the difference between an ethical dilemma and an ethical lapse, and list six guidelines for making ethical communication choices.
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
3
Understanding Why Communication Matters
LO 1.1 Explain the importance of effective communication to your career and to the companies where you will work.
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Communication is the process of transferring information and meaning between senders and receivers.
4
Communication is Important to Your Career
Your career will give you the opportunity to communicate, collaborate and share ideas with many people, both inside and outside your organization
You may be an employee, executive, consultant or freelancer to a company
You may become an entrepreneur
In all these roles, communication skills may be the single most important skill you possess
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Employers sometimes express frustration at the poor communication skills of many employees¡ªparticularly recent college graduates who haven¡¯t yet learned how to adapt their communication styles to a professional business environment. If you learn to write well, speak well, listen well, and recognize the appropriate way to communicate in any situation, you¡¯ll gain a major advantage that will serve you throughout your career.
5
Figure 1.1 Sharing Information
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
These three exchanges between a software project manager (left) and his boss (right) illustrate the variety of ways in which information is shared between senders and receivers. In the top exchange, the sender¡¯s meaning is transmitted intact to the receiver, who accepts what the sender says at fa ...Business Communication TodayFourteenth EditionChapter 1Pro.docx
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Business Communication Today
Fourteenth Edition
Chapter 1
Professional Communication in a Digital, Social, Mobile World
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
If this PowerPoint presentation contains mathematical equations, you may need to check that your computer has the following installed:
1) MathType Plugin
2) Math Player (free versions available)
3) NVDA Reader (free versions available)
1
Learning Objectives (1 of 2)
1.1 Explain the importance of effective communication to your career and to the companies where you will work.
1.2 Explain what it means to communicate as a professional in a business context.
1.3 Describe the communication process model and the ways social media are changing the nature of business communication.
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Learning Objectives (2 of 2)
1.4 Outline the challenges and opportunities of mobile communication in business.
1.5 List four general guidelines for using communication technology effectively.
1.6 Define ethics, explain the difference between an ethical dilemma and an ethical lapse, and list six guidelines for making ethical communication choices.
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
3
Understanding Why Communication Matters
LO 1.1 Explain the importance of effective communication to your career and to the companies where you will work.
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Communication is the process of transferring information and meaning between senders and receivers.
4
Communication is Important to Your Career
Your career will give you the opportunity to communicate, collaborate and share ideas with many people, both inside and outside your organization
You may be an employee, executive, consultant or freelancer to a company
You may become an entrepreneur
In all these roles, communication skills may be the single most important skill you possess
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
Employers sometimes express frustration at the poor communication skills of many employees¡ªparticularly recent college graduates who haven¡¯t yet learned how to adapt their communication styles to a professional business environment. If you learn to write well, speak well, listen well, and recognize the appropriate way to communicate in any situation, you¡¯ll gain a major advantage that will serve you throughout your career.
5
Figure 1.1 Sharing Information
Copyright ? 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved.
These three exchanges between a software project manager (left) and his boss (right) illustrate the variety of ways in which information is shared between senders and receivers. In the top exchange, the sender¡¯s meaning is transmitted intact to the receiver, who accepts what the sender says at fa.To Open Source or Not to Open Source...Where is the ROI?
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Wondershare Filmora Crack 14.3.2.11147 Latestudkg888
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Build with AI on Google Cloud Session #4Margaret Maynard-Reid
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This is session #4 of the 5-session online study series with Google Cloud, where we take you onto the journey learning generative AI. You¡¯ll explore the dynamic landscape of Generative AI, gaining both theoretical insights and practical know-how of Google Cloud GenAI tools such as Gemini, Vertex AI, AI agents and Imagen 3. Technology use over time and its impact on consumers and businesses.pptx
Technology use over time and its impact on consumers and businesses.pptxkaylagaze
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In this presentation, I will discuss how technology has changed consumer behaviour and its impact on consumers and businesses. I will focus on internet access, digital devices, how customers search for information and what they buy online, video consumption, and lastly consumer trends.
Unlock AI Creativity: Image Generation with DALL¡¤E
Unlock AI Creativity: Image Generation with DALL¡¤EExpeed Software
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Discover the power of AI image generation with DALL¡¤E, an advanced AI model that transforms text prompts into stunning, high-quality visuals. This presentation explores how artificial intelligence is revolutionizing digital creativity, from graphic design to content creation and marketing. Learn about the technology behind DALL¡¤E, its real-world applications, and how businesses can leverage AI-generated art for innovation. Whether you're a designer, developer, or marketer, this guide will help you unlock new creative possibilities with AI-driven image synthesis.Computational Photography: How Technology is Changing Way We Capture the World
Computational Photography: How Technology is Changing Way We Capture the WorldHusseinMalikMammadli
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? Computational Photography (Computer Vision/Image): How Technology is Changing the Way We Capture the World
He? d¨¹?¨¹nm¨¹s¨¹n¨¹zm¨¹, m¨¹asir smartfonlar v? kameralar nec? bu q?d?r g?z?l g?r¨¹nt¨¹l?r yarad?r? Bunun sirri Computational Fotoqrafiyas?nda(Computer Vision/Imaging) gizlidir¡ª??kill?ri ??km? v? emal etm? ¨¹sulumuzu t?kmill??dir?n, komp¨¹ter elmi il? fotoqrafiyan?n inqilabi birl??m?si.UiPath Automation Developer Associate Training Series 2025 - Session 2
UiPath Automation Developer Associate Training Series 2025 - Session 2DianaGray10
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In session 2, we will introduce you to Data manipulation in UiPath Studio.
Topics covered:
Data Manipulation
What is Data Manipulation
Strings
Lists
Dictionaries
RegEx Builder
Date and Time
Required Self-Paced Learning for this session:
Data Manipulation with Strings in UiPath Studio (v2022.10) 2 modules - 1h 30m - https://academy.uipath.com/courses/data-manipulation-with-strings-in-studio
Data Manipulation with Lists and Dictionaries in UiPath Studio (v2022.10) 2 modules - 1h - https:/academy.uipath.com/courses/data-manipulation-with-lists-and-dictionaries-in-studio
Data Manipulation with Data Tables in UiPath Studio (v2022.10) 2 modules - 1h 30m - https:/academy.uipath.com/courses/data-manipulation-with-data-tables-in-studio
?? For any questions you may have, please use the dedicated Forum thread. You can tag the hosts and mentors directly and they will reply as soon as possible. Inside Freshworks' Migration from Cassandra to ScyllaDB by Premkumar Patturaj
Inside Freshworks' Migration from Cassandra to ScyllaDB by Premkumar PatturajScyllaDB
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Freshworks migrated from Cassandra to ScyllaDB to handle growing audit log data efficiently. Cassandra required frequent scaling, complex repairs, and had non-linear scaling. ScyllaDB reduced costs with fewer machines and improved operations. Using Zero Downtime Migration (ZDM), they bulk-migrated data, performed dual writes, and validated consistency.A Framework for Model-Driven Digital Twin Engineering
A Framework for Model-Driven Digital Twin EngineeringDaniel Lehner
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ºÝºÝߣs from my PhD Defense at Johannes Kepler University, held on Janurary 10, 2025.
The full thesis is available here: https://epub.jku.at/urn/urn:nbn:at:at-ubl:1-83896BoxLang JVM Language : The Future is Dynamic
BoxLang JVM Language : The Future is DynamicOrtus Solutions, Corp
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Just like life, our code must evolve to meet the demands of an ever-changing world. Adaptability is key in developing for the web, tablets, APIs, or serverless applications. Multi-runtime development is the future, and that future is dynamic. Enter BoxLang: Dynamic. Modular. Productive. (www.boxlang.io)
BoxLang transforms development with its dynamic design, enabling developers to write expressive, functional code effortlessly. Its modular architecture ensures flexibility, allowing easy integration into your existing ecosystems.
Interoperability at Its Core
BoxLang boasts 100% interoperability with Java, seamlessly blending traditional and modern development practices. This opens up new possibilities for innovation and collaboration.
Multi-Runtime Versatility
From a compact 6MB OS binary to running on our pure Java web server, CommandBox, Jakarta EE, AWS Lambda, Microsoft Functions, WebAssembly, Android, and more, BoxLang is designed to adapt to any runtime environment. BoxLang combines modern features from CFML, Node, Ruby, Kotlin, Java, and Clojure with the familiarity of Java bytecode compilation. This makes it the go-to language for developers looking to the future while building a solid foundation.
Empowering Creativity with IDE Tools
Unlock your creative potential with powerful IDE tools designed for BoxLang, offering an intuitive development experience that streamlines your workflow. Join us as we redefine JVM development and step into the era of BoxLang. Welcome to the future.
UiPath Automation Developer Associate Training Series 2025 - Session 1
UiPath Automation Developer Associate Training Series 2025 - Session 1DianaGray10
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Welcome to UiPath Automation Developer Associate Training Series 2025 - Session 1.
In this session, we will cover the following topics:
Introduction to RPA & UiPath Studio
Overview of RPA and its applications
Introduction to UiPath Studio
Variables & Data Types
Control Flows
You are requested to finish the following self-paced training for this session:
Variables, Constants and Arguments in Studio 2 modules - 1h 30m - https://academy.uipath.com/courses/variables-constants-and-arguments-in-studio
Control Flow in Studio 2 modules - 2h 15m - https:/academy.uipath.com/courses/control-flow-in-studio
?? For any questions you may have, please use the dedicated Forum thread. You can tag the hosts and mentors directly and they will reply as soon as possible. Technology use over time and its impact on consumers and businesses.pptx
Technology use over time and its impact on consumers and businesses.pptxkaylagaze
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In this presentation, I explore how technology has changed consumer behaviour and its impact on consumers and businesses. I will focus on internet access, digital devices, how customers search for information and what they buy online, video consumption, and lastly consumer trends.Fl studio crack version 12.9 Free Download
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The ultimate guide to FL Studio 12.9 Crack, the revolutionary digital audio workstation that empowers musicians and producers of all levels. This software has become a cornerstone in the music industry, offering unparalleled creative capabilities, cutting-edge features, and an intuitive workflow.
With FL Studio 12.9 Crack, you gain access to a vast arsenal of instruments, effects, and plugins, seamlessly integrated into a user-friendly interface. Its signature Piano Roll Editor provides an exceptional level of musical expression, while the advanced automation features empower you to create complex and dynamic compositions.DevNexus - Building 10x Development Organizations.pdf
DevNexus - Building 10x Development Organizations.pdfJustin Reock
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Developer Experience is Dead! Long Live Developer Experience!
In this keynote-style session, we¡¯ll take a detailed, granular look at the barriers to productivity developers face today and modern approaches for removing them. 10x developers may be a myth, but 10x organizations are very real, as proven by the influential study performed in the 1980s, ¡®The Coding War Games.¡¯
Right now, here in early 2025, we seem to be experiencing YAPP (Yet Another Productivity Philosophy), and that philosophy is converging on developer experience. It seems that with every new method, we invent to deliver products, whether physical or virtual, we reinvent productivity philosophies to go alongside them.
But which of these approaches works? DORA? SPACE? DevEx? What should we invest in and create urgency behind today so we don¡¯t have the same discussion again in a decade?
UiPath Document Understanding - Generative AI and Active learning capabilities
UiPath Document Understanding - Generative AI and Active learning capabilitiesDianaGray10
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This session focus on Generative AI features and Active learning modern experience with Document understanding.
Topics Covered:
Overview of Document Understanding
How Generative Annotation works?
What is Generative Classification?
How to use Generative Extraction activities?
What is Generative Validation?
How Active learning modern experience accelerate model training?
Q/A
? If you have any questions or feedback, please refer to the "Women in Automation 2025" dedicated Forum thread. You can find there extra details and updates. Gojek Clone Multi-Service Super App.pptx
Gojek Clone Multi-Service Super App.pptxV3cube
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Gojek Clone is a versatile multi-service super app that offers ride-hailing, food delivery, payment services, and more, providing a seamless experience for users and businesses alike on a single platform.UiPath Agentic Automation Capabilities and Opportunities
UiPath Agentic Automation Capabilities and OpportunitiesDianaGray10
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Learn what UiPath Agentic Automation capabilities are and how you can empower your agents with dynamic decision making. In this session we will cover these topics:
What do we mean by Agents
Components of Agents
Agentic Automation capabilities
What Agentic automation delivers and AI Tools
Identifying Agent opportunities
? If you have any questions or feedback, please refer to the "Women in Automation 2025" dedicated Forum thread. You can find there extra details and updates.
DealBook of Ukraine: 2025 edition | AVentures Capital
DealBook of Ukraine: 2025 edition | AVentures CapitalYevgen Sysoyev
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The DealBook is our annual overview of the Ukrainian tech investment industry. This edition comprehensively covers the full year 2024 and the first deals of 2025. Making the business case for investing in technology
- 1. RMI Risk Masters, Inc. Communicating the Message that Matters¡ Technical Skills, Business Experience Allan M. Cytryn Principal ? Copyright, Risk Masters, Inc. 2013. All rights reserved. 1
- 2. Your Are Presenting IT Issues to Leadership¡ RMI Your role is to¡ ? Explain clearly (and succinctly) ? State the impact ? Present alternatives ? Lead a discussion to a positive outcome Leadership expects you to show¡ ? Knowledge of the business ? Knowledge of the subject matter ? Thoughtfulness ? Copyright, Risk Masters, Inc. 2013. All rights reserved. 2
- 3. To Be Successful¡ RMI Speak to people in their language ? Speak to others about issues relevant to them Present facts ? Avoid emotions ? Express opinions when asked Avoid communication barriers, including¡ ? Words that are ambiguous or have multiple meanings ? Secret codes and acronyms Anticipate and address misunderstandings ? Assume you are not understood until you have positive feedback ? Solicit feedback to assess if the listener understands ? Copyright, Risk Masters, Inc. 2013. All rights reserved. 3
- 4. You Are Meeting the Board¡ ? Copyright, Risk Masters, Inc. 2013. All rights reserved. RMI 4
- 5. To Request Funds to Enhance IT Security¡ We have a big problem! ? Copyright, Risk Masters, Inc. 2013. All rights reserved. RMI They discovered They discovered Memo to Self: They discovered the the counterfeit the bogus Check Golden incriminating parts!? expenses?! Parachute emails?! 5
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- 7. Your Effectiveness Scorecard¡ Your role is to¡ ? Explain clearly (and succinctly) ? State the impact ? Present alternatives ? Lead a discussion to a positive outcome Leadership expects you to show¡ ? Knowledge of the business ? Knowledge of the subject matter ? Thoughtfulness ? Copyright, Risk Masters, Inc. 2013. All rights reserved. RMI Speak to people in their language ? Speak to others about issues relevant to them Present facts ? Avoid emotions ? Express opinions when asked Avoid communication barriers, including¡ ? Words that are ambiguous or have multiple meanings ? Secret codes and acronyms Anticipate and address misunderstandings ? Assume you are not understood until you have positive feedback ? Solicit feedback to assess if the listener understands 7
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- 12. RMI ? Copyright, Risk Masters, Inc. 2013. All rights reserved. 12