The document discusses how to make the most of social media. It provides overviews of popular social media platforms like Facebook, Twitter, LinkedIn, YouTube and Flickr and tactics for using each one successfully. The key benefits of social media include connecting with a global audience, checking out the competition, increasing website traffic, creating visibility and awareness, establishing credibility and collaborating on projects. Following basic social media etiquette and defining objectives and a target audience are emphasized as important steps toward social media success.
3. People connecting via
technology to get
things they need from
each other, bypassing
traditional institutions,
like Corporations.
--Groundswell
by Charlene Li & John Bernoff
4. Benefits of
Social Media
Free! Connect with
Global Audience
Check outCompetition IncreaseWebsite Traf鍖c
Create Visibility
& Awareness
Establish
Credibility
Collaborate on
Projects
Shorten Product
Development Time
Generate Leads
& Sales
Strengthen
Brand
5. Social Media Etiquette
Observe
Participate
Play Nice
Be an
Encourager
Be Sincere
Dont Beg
Be Patient
Put in Time
Offer Value
Guard Your
Online Reputation
Say Please &
Thank-you
Be Relevant
Dont Overdo It
Smile
Contribute
Quality Comments
Listen to the
Conversation
Make Others
Look Good
Use Your Own
Voice
6. Steps toward
Social Media Success
Listen to the
conversation De鍖ne your
target audience
Determine your
objectives Plan yourstrategy
Establish a
presence
Position yourself
as an expert
Build a following
Provide value to
your community
7. Your Blog
Easy to upload new content
(compared to traditional website)
Communicate with Customers/
Clients
Establish yourself as an
authority/expert in your niche
Interact with readers and other
bloggers
Market products and/or
services
8. Types of Social Media
Blogs
Social
Networks
Social News
Social
Measuring
Microblogging
Social
Bookmarking
Social Q & A
Video Sharing
Photo Sharing
Social Search
Professional
Networks
Niche
Communities
Social Email
Comment
Communities
Regional &
Local Sites
Podcasting
Communities
Blog Networks
Presentation-
sharing Sites
Content-driven
Sites (Wikis)
Product-based
Sites
Review &
Recommendation
Sites
Sites that Defy
De鍖nition
9. Facebook
Access a Quarter Billion People
Fan pages are indexed by
Google -- great for SEO
Fan pages publish to the news
stream (group updates dont)
Fan pages offer analytics data
Fan pages are customizable --
great for strengthening brands
Great place to interact with
audience
10. Facebook Tactics
Greet guests -- create a custom
landing page for non-fans
Offer sneak previews to fans
Give fans early access and/or
special discounts to sales
Offer fans exclusive information,
like having a backstage pass or
private tour guide
Create a custom URL instead of
the default one
11. Twitter
Create a Buzz
Link to Posts & Product Pages
Network within Niche
Research in Real Time
Branding
Customer Service
Share Valuable Information
with Followers
Keep up with News
Fun Chit Chat
12. Twitter Tactics
Keep pro鍖le updated with new
products & services
Cover events, such as
conferences & workshops -- create
a special hashtag (#) so those at
home can participate
Time tweets for optimum
leverage
Display link to Twitter pro鍖le in
email signature
13. LinkedIn
Personal & Company Branding
Establish Expertise by
Recommendations from Others
Showcase Experience through
Pro鍖le
Research through Q&A
Keep up with Niche Trends
Stream Blog & Twitter Feeds
into Pro鍖le
14. LinkedIn Tactics
Complete pro鍖le as thoroughly
as possible
Answer questions -- display your
expertise
Get recommendations from
those who know your work
Ask experts for advice
Get LinkedIn updates via email
and compliment your contacts
when you hear of their successes
15. YouTube
Create Tutorials
Showcase Products & Services
Boost Search Engine Rankings
Learn by Watching Tutorials
Posted by Others
Increase Perceived Value of
Your Blog by Embedding Videos
Strengthen Brand via Dynamic
Pro鍖le & Channel
16. YouTube Tactics
Limit videos to less than 3
minutes
Use highest resolution possible
Quality audio is more important
than video quality
Create a series of videos to hook
readers
Write script in advance
Be yourself & make it fun
17. Flickr
Showcase Products & Services
Boost Search Engine Rankings
Free Bandwidth & Disk Storage
Easy to Use
Assign a license to your photos
Variety of photos to choose
from on almost any topic
Guest passes are available to
non-members
18. Flickr Tactics
Use logo as buddy icon
Use HTML tags in photo &
pro鍖le descriptions (Hint: link
back to your blog)
Dont blatantly advertise
Use tags
Put keywords in photo titles
Join niche groups
Request feedback on works in
progress
19. Conclusion
ForgeRelationships
Connect with
Audience Check outCompetition IncreaseWebsite Traf鍖c
Create Visibility
& Awareness
Establish
Credibility
Collaborate on
Projects
Shorten Product
Development Time
Generate Leads
& Sales
Strengthen
Brand