Creating a help station where there isn’t one
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poster session detailing the use of an iPad as a mobile public service assistance station, displayed at the ILLiad International Conference, Virginia Beach, VA, March 2014
Creating a help station where there isn’t one
- 1. Templatedesignonly©copyright2008•OhioUniversity•MediaProduction•740.597-2521•SpringQuarter template design only ©copyright 2006 Ohio University Instructional Media Services • 740.593.2673template design only ©copyright 2006 Ohio University Instructional Media Services • 740.593.2673 Our iPad folder includes: • Links to our different ILLiad logins • Links to our catalog, and consortia catalogs • Link to WorldCat Our materials are checked out in the patron record and through ILLiad. Our two most common questions concern the two not matching and renewals. Easily accessible folder from iPad screen. Creating a help station where there isn’t one Derek Malone, MLIS Interlibrary Loan & Document Express Ohio University Libraries maloned@ohio.edu Solution: We use a tablet (iPad) to create a help station Problem: We’re a public service department, without a public service computer station to access ILLiad accounts and check records Tablet (iPad) screen with ILL folder Common questions we would like to answer by opening the patron’s account and guiding them through the processes • How do I renew my interlibrary loan book(s)? • Why can’t I renew my interlibrary loan book(s)? • How do I make an interlibrary loan request? • How do I request a(n) book chapter/article using ILLiad? • How do I access my article using ILLiad? Quick links inside of the folder: 1. ILL login for student, faculty, staff 2. ILL login for Friends of the Library 3. Link to patron’s library record 4. Link to our catalog, OhioLINK, SearchOhio, and WorldCat